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Cloud Pricing


Atlassian is updating the price of our Cloud products on October 3, 2019.

Over the past year we’ve made a number of enhancements to modernize and build our Cloud platform and products for the future. We’ve developed advanced incident management capabilities, designed a new agile development experience, reimagined our content creation and collaboration experience, enhanced our Cloud infrastructure, strengthened our integrations, and much more. This price increase allows us to continue to invest in R&D and accelerate our Cloud products and platform into the future as we build ahead of your needs. Our goal is to provide the scale, reliability, security, and product capabilities you’ve come to expect from Atlassian.

This section provides FAQs related to the upcoming pricing changes and detailed pricing tables by product and user tier. Pricing will not go into effect until October 3, 2019. If you would like to talk to us directly, please contact our support team.

General Questions

What prices are changing on October 3rd, 2019? Show

All new and existing Cloud licenses will receive price increases except for Atlassian Access, Jira Software Premium, Confluence Premium, and Atlassian-owned Cloud apps (Portfolio for Jira, Team Calendars for Confluence, Confluence Questions). Specifically, the following Cloud products below are receiving a price increase:

  • Jira Software
  • Confluence
  • Jira Service Desk
  • Jira Core
  • Bitbucket
When does the pricing change take effect? Show

New prices will go into effect October 3, 2019.

  • If you have an existing license on a monthly subscription, any bills on or after October 3, 2019 will reflect the new price for existing licenses. To learn more about calculating monthly pricing, click here.
  • If you have an existing license on an annual subscription, any quotes generated or modified on or after October 3, 2019 will reflect the new price for existing licenses.
  • If you’re automatically renewing an annual subscription for an existing license, any bills on or after October 3, 2019 will reflect the new price for existing licenses. Please note, we will honor any open quotes created before October 3, 2019 until their expiration date as indicated on the quote.
  • For existing licenses automatically renewing, the credit card on file will be charged based on the new price for existing licenses on or after October 3, 2019.
  • If you purchase a new license on or after October 3, 2019, you will receive the new license pricing.
Why are you increasing the price of your products? Show

This price increase allows us to continue to invest in R&D and accelerate our Cloud products and platform into the future as we build ahead of your needs. Our goal is to provide the scale, reliability, security, and product capabilities you’ve come to expect from Atlassian.

These improvements pave a path for your teams to continue collaborating at scale for years to come. While price increases are never an easy decision, we’re committed to continuing to provide competitively high-value products at a fair price.

What improvements have been made over the last year? Where can I find your release notes? Show

Over the past year we’ve made a number of enhancements to modernize and build our Cloud platform and products for the future. We’ve developed advanced incident management capabilities, designed a new agile development experience, reimagined our content creation and collaboration experience, enhanced our Cloud infrastructure, strengthened our integrations, and much more with the future in mind.

In the coming year, we will continue to build with the future in mind, while investing in the reliability, security, and robust product capabilities our customers have come to expect. For a snapshot of what we’ve delivered, checkout a rundown of features we’ve announced over the past year.

How do I get an account to try or buy an app? Show

Log in to Atlassian Marketplace with your Atlassian account. If you don't have an Atlassian account, you can create one and then log in to the Marketplace.

Can I trust third-party apps? Show

The Marketplace gives you visibility to see if an app is reliable. We provide resources like the following so you can make informed decisions about the apps you use.

From the app details page:

  • Look for the Top Vendor icon, which indicates that the app vendor meets Atlassian benchmarks for app traction, timely support, and vendor reliability.
  • Read reviews and ratings on the Marketplace.
  • Check the number of active installations to assess popularity.
  • From the Support tab, look for availability of a public issue tracker or support resources.
  • See if compatibility is kept up-to-date from the Versions tab.
  • Review screenshots and videos from the Overview tab.
  • See if the developer provides a License Agreement.

You can also ask a question in the Atlassian Community.

What is the Top Vendor program? Show

The Top Vendor program is designed to help you try and buy apps with confidence. Top Vendors display the Top Vendor icon, which means the vendor has met Atlassian benchmarks for app traction, timely support, and vendor reliability. Atlassian measures these benchmarks for paid-via-Atlassian apps only. Here's what you can expect when you buy an app from a Top Vendor:

  • App traction: We measure how many active customer instances have vendor apps installed. Apps must be installed in a minimum number of active products for a vendor to be eligible for Top Vendor status.
  • Timely support: Top Vendors adhere to service level agreements (SLAs) and provide support websites. Support is offered at least 8 hours a day, 5 days a week.
  • Vendor reliability: These vendors are routinely vetted by Atlassian to ensure they offer great customer experiences.

For more details on the Top Vendor program, see the vendor facing requirements for Top Vendors.

If you purchase a paid-via-Atlassian app from a Top Vendor and aren't satisfied with your experience, raise an issue with our Marketplace team.

Check out apps from Top Vendors.

What's the Cloud Security Program? Show

The Cloud Security Program is a collaboration between Atlassian and app vendors to increase security awareness and improve security practices. A vendor may apply to the program via an annual self-assessment that addresses the following: 

  • Data security
  • Sensitive data handling
  • Backups and disaster recovery

The self-assessment answers are reviewed by the Atlassian staff. The self-assessment encourages vendors to consider security carefully and allows Atlassian to make suggestions towards better security. It works on an honor system. We advise that you take any additional necessary steps to ensure the vendor and app meets your company'€™s security requirements. See details about the Cloud Security Program.

Are apps supported? Show

It depends on the app. Atlassian Marketplace Vendors are able to decide if they would like to provide support and maintenance for every app listing. We make this information available on every listing in the Atlassian Marketplace.

If the Atlassian Marketplace Vendor has decided to provide customer support and maintenance for the app, the listing will show that the app is "Supported". Should you need support for the app, you should contact the app vendor via the "Get Support" button on the support tab of the app listing details page. If the Atlassian Marketplace Vendor is Atlassian, this "Get Support" button will take you to Atlassian’s support ticketing system (support.atlassian.com). All other requests go to a support resource provided by the Atlassian Marketplace Vendor. We’ve found this to be the fastest way to get your issues resolved.

Atlassian Marketplace Vendors have different hours of operations and service level agreements than those provided by Atlassian Support, regardless of your Atlassian support tier. If you'd like to give Atlassian feedback about your support experience with a Marketplace Vendor, please visit marketplace.atlassian.com and select "Feedback" from the Help dropdown in the header.

If the Atlassian Marketplace Vendor has decided not to provide customer support and/or maintenance, the app listing will show "Unsupported". Should you need support for an unsupported app, you should raise a request with the online community (community.atlassian.com). Please note that there are no guarantees for issue resolution with unsupported apps from the Atlassian Marketplace Vendor or Atlassian.

Can apps make my product slower? Show

Sometimes, yes. It's possible for an app to cause performance problems. For this reason, we recommend learning all you can about an app.

You can try an app in a staging environment before deploying it in production. You can also use customer reviews to learn what other users have to say. Visit the website of the app vendor and review any support materials they have.

If you suspect an app is causing a problem in your Atlassian product, try disabling the app to see if the problem goes away.

Why would I disable an app? How do I disable one? Show

When you install an app, it has full access to your product and its data. Sometimes apps can have unintended side-effects. They might slow things down, or you might discover a problem. If so, it's easy to disable or uninstall an app.

For information on managing apps, see our Universal Plugin Manager (UPM) documentation.

What's app archiving? Show

To focus on current, relevant apps, the Atlassian Marketplace regularly archives apps that are out-of-date or, for any other reason, no longer relevant to the Marketplace.

Archiving prevents the apps from appearing in search results or in-app browsing lists. The Marketplace archives apps automatically if the time since the end-of-life of the latest version of the Atlassian product it supports is greater than one year.

If you already have a license for an archived app, you can still download the app from its Marketplace listing and use it. However, new licenses for the app are not available. Contact the vendor to inquire about an updated version of the app.

Which countries can purchase apps from the Marketplace? Show

The Atlassian Marketplace will help vendors collect the appropriate sales and VAT taxes. We sell to customers everywhere, with the following exceptions:

  • Trade embargoed countries subject to United States export restrictions
Which countries have payment type restrictions when purchasing apps from the Marketplace? Show

At this time there are restrictions for customers located in India, as Marketplace apps can only be purchased by credit card.

If payment by credit card is not an option, we have a list of Atlassian Solution Partners in the approved region that you can contact directly to assist in providing alternative payment options.

General Questions

What prices are changing on October 3rd, 2019? Show

All new and existing Cloud licenses will receive price increases except for Atlassian Access, Jira Software Premium, Confluence Premium, and Atlassian-owned Cloud apps (Portfolio for Jira, Team Calendars for Confluence, Confluence Questions). Specifically, the following Cloud products below are receiving a price increase:

  • Jira Software
  • Confluence
  • Jira Service Desk
  • Jira Core
  • Bitbucket
When does the pricing change take effect? Show

New prices will go into effect October 3, 2019.

  • If you have an existing license on a monthly subscription, any bills on or after October 3, 2019 will reflect the new price for existing licenses. To learn more about calculating monthly pricing, click here.
  • If you have an existing license on an annual subscription, any quotes generated or modified on or after October 3, 2019 will reflect the new price for existing licenses.
  • If you’re automatically renewing an annual subscription for an existing license, any bills on or after October 3, 2019 will reflect the new price for existing licenses. Please note, we will honor any open quotes created before October 3, 2019 until their expiration date as indicated on the quote.
  • For existing licenses automatically renewing, the credit card on file will be charged based on the new price for existing licenses on or after October 3, 2019.
  • If you purchase a new license on or after October 3, 2019, you will receive the new license pricing.
Why are you increasing the price of your products? Show

This price increase allows us to continue to invest in R&D and accelerate our Cloud products and platform into the future as we build ahead of your needs. Our goal is to provide the scale, reliability, security, and product capabilities you’ve come to expect from Atlassian.

These improvements pave a path for your teams to continue collaborating at scale for years to come. While price increases are never an easy decision, we’re committed to continuing to provide competitively high-value products at a fair price.

What improvements have been made over the last year? Where can I find your release notes? Show

Over the past year we’ve made a number of enhancements to modernize and build our Cloud platform and products for the future. We’ve developed advanced incident management capabilities, designed a new agile development experience, reimagined our content creation and collaboration experience, enhanced our Cloud infrastructure, strengthened our integrations, and much more with the future in mind.

In the coming year, we will continue to build with the future in mind, while investing in the reliability, security, and robust product capabilities our customers have come to expect. For a snapshot of what we’ve delivered, checkout a rundown of features we’ve announced over the past year.

Am I eligible for academic pricing? Show

Academic pricing is available to qualified academic institutions for paid-via-Atlassian apps. Academic licenses are not eligible for the volume renewal discount.

The following organizations are eligible for an Atlassian Academic License:

  • Educational institutions: Public or private K-12, vocational schools, correspondence schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
  • Administrative offices & boards of education: Provincial, district, regional, national and state administrative offices and authorities of the Educational Institutions defined above.
  • Public libraries
  • Home-school programs
  • Research institutes that are affiliated with an accredited university.
  • Teaching hospitals that are affiliated with an accredited university.
  • Training and teaching organizations that are accredited by a statutory government qualifications body.

Proof of accreditation or affiliation may be required when ordering an Atlassian Academic License for your app. Academic pricing is always half the cost of commercial pricing. In the same manner, academic renewal pricing is always half of commercial renewal pricing.

How are license upgrade prices calculated? Show

You can upgrade licenses at any time from a lower tier to a higher tier. Upgrades for Server apps include 12 months of maintenance commencing from the date payment is processed. This will override any existing maintenance period.

The price to upgrade from a lower to higher license tier for Server apps is calculated based on Atlassian's formula, as seen here for Jira Software. We automatically calculate the appropriate price based on the license upgrade formula when you add the license upgrade to your shopping cart.

When a customer elects to upgrade from a Server app to a Data Center approved app, or vise-versa, they will not be granted any discounts on their new license purchase. From the date of purchase, this will initiate a new annual license window when a Data Center approved app is adopted and a new 12-month maintenance window when a Server app license is adopted.

How do I get an Atlassian Community license for an app? Show

Atlassian supports organizations that seek to do good in the world. If yours is a charitable organization, you can apply for a no-cost community license for Server apps. Cloud apps are not part of the program. Once your organization has a community license for an Atlassian Server product, you can request additional licenses from Atlassian sales representatives, including community licenses for Server apps you obtain through the Marketplace.

Request an Atlassian Community license here for Server apps

If you have an existing community license for an Atlassian product, you can contact us to request additional Atlassian Community licenses for other products and server apps.

What are Atlassian Open Source and Atlassian Classroom licenses? Show

Atlassian offers a number of free licenses for individuals and organizations involved in open source or classroom efforts. Once your organization has an open source or community license for an Atlassian product, you can request additional licenses from Atlassian, including community licenses for Server apps you obtain through the Marketplace. Cloud apps are not part of the program.

Once your organization is approved for either of the above license types, you can request additional licenses for Server paid-via-Atlassian apps.

Are Starter licenses available for apps? Show

All apps have licenses at the entry-level pricing tier. However, the Starter License program only includes Atlassian apps, not third-party apps.