Jira Service Desk Licensing and Pricing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.
Trials for Jira Service Desk Standard and Jira Service Desk Premium can be started on the Try Atlassian Cloud page.
Already using Atlassian Cloud? Site Administrators can add and remove products and Apps via the Site Administration page of your Atlassian Cloud site at any time. Keep in mind, removing applications or Apps takes effect immediately, and no credit or refund will be offered for removing products prior to the end of a maintenance term.
We offer a la carte pricing for Atlassian Cloud. Your subscription starts with either Jira Core, Jira Software, Jira Service Desk, or Confluence as its foundation. From there, you can choose from available add-ons (like Portfolio for Jira) and additional applications.
Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.
Miksi hinnassa on niin suuri ero kolmen ja neljän asiakaspalvelijan välillä? Starter-tasomme tarjoaa alustavan hinnoittelun pienille tiimeille. Jos sinulla on yli 3 Service Desk -asiakaspalvelijaa, sovelletaan tavanomaista hinnoittelua.
Jira Service Desk Cloud Standard is the service desk you know and love today. Jira Service Desk Cloud Premium helps teams confidently scale Jira Service Desk across their organization by offering unlimited storage, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1 hour response time. If you have concerns about downtime or service interruptions, are looking to scale Jira Service Desk across your org, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you.
Jira Service Desk Cloud Cloud can be upgraded from Standard to Premium at any time via the Manage Subscriptions page of your Atlassian Cloud site.
If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information, see our SLA Compensation for Premium Plans documentation, or our Cloud Premium SLA Terms and Conditions.
The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.
To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL.
The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.
Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ.
Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL.
Please see Atlassian's Terms of Service for more information.
Additionally, our Expanded Coverage Addendum includes enhanced terms of Premium for Jira Software, Jira Service Desk, and Confluence.
For more information about our financially-backed SLA for Atlassian Cloud Premium, please visit our SLA page.
Great, because we have more answers! Please see our complete Altassian Cloud FAQ.
We've designed Jira Service Desk licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.
Please note that 3-Agent Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.
Atlassian lähettää automaattisesti velvoitteettoman tarjouksen 90 päivää ennen lisenssin voimassaolon päättymistä. Voit pyytää tarjousta milloin tahansa; katso lisätiedot tästä UKK:sta. Voit myös määrittää automaattisen uusimisen osoitteessa my.atlassian.com.
Ohjelmiston ylläpidon uusiminen alkaa aktiivisen ylläpitojakson päättymisestä riippumatta siitä, milloin ylläpidon uusiminen ostetaan. Suosittelemme uusimista vähintään 30 päivää ennen voimassaolon päättymistä, jotta saat käyttöösi uusimmat julkaisut ja saat teknistä tukea aina kun tarvitset.
All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.
Software maintenance, included in your first year of use*, gives you the following benefits:
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.
*Please note that 3-Agent Starter licenses are not eligible for non-production Developer licenses or Technical Support.
Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
A Jira Service Desk commercial/academic/starter license entitles you to:
Licensing fees are quoted per number of 'active users'. An active user in Jira Service Desk is by definition any user account in the system with the "Jira Service Desk Users" global permission or the "Jira Administrators" permission, i.e., anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.
Jira Service Desk Server can be upgraded to a higher user tier at any time. All data is seamlessly upgraded, and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
Please Note: The below prices* are applicable for licenses purchased after 3-Oct-2019. Pricing for licenses purchased prior to 3-Oct-2019 will be calculated using the previous year's list price.
Akateemisten palvelinlisenssien päivitykset maksavat 50 % edellä ilmoitetusta hinnoittelusta.
There are two ways to generate a server license upgrade quote:
When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Data Center Term Licenses
Data Center is a deployment option providing high availability and performance at scale for your mission-critical Atlassian applications. Our Data Center offering is available for Jira Software, Jira Service Desk, Confluence, and Bitbucket. See our Data Center information page for more details.
Please also see our Data Center FAQ for common questions.