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Frequently Asked Questions

Where is the FAQ for Training?

Please visit our new site here: https://training.atlassian.com/faq

Versiones de prueba

¿Puedo probar un producto antes de comprarlo? Mostrar

Server

La versión de prueba de los productos de servidor es de 30 días (ampliándose a un máximo de 90 días) antes de la compra, lo que te permite ver y usar el software de Atlassian antes de proceder con la compra. Atlassian proporciona una versión de servidor totalmente funcional de cada producto de Atlassian para su evaluación. Lo que uses durante la versión de prueba es lo que seguirás usando tras la compra.

Para generar una clave de licencia de evaluación o ampliar la evaluación, solo hay que iniciar sesión en My.Atlassian. Haz clic en Nueva licencia de evaluación y sigue las instrucciones para asociar tu ID de Server. Se generará una nueva licencia de evaluación para introducirla en el producto de servidor.

Todas las versiones de prueba instaladas incluyen acceso a nuestros recursos de asistencia técnica. Las claves de la versión de prueba son para el mayor nivel de usuario disponible y son compatibles para diferentes niveles de usuario de productos/aplicaciones independientes y tipos de licencias.

Atlassian Cloud

Atlassian ofrece evaluaciones totalmente funcionales de nuestros productos Standard y Premium durante un período de 7 días (se puede ampliar a un máximo de 37 días si se solicita). Cuando el período de evaluación caduque, puedes seguir usando Atlassian Cloud añadiendo una tarjeta de crédito desde tu cuenta de My.Atlassian. Si optas por dejar de usar de nuestros servicios de Cloud, ofrecemos la devolución íntegra durante el primer mes de servicio pagado tras el final de la evaluación, si decides que Atlassian Cloud no es para ti. Después del primer mes pagado, no podemos devolver el importe ni realizar cambios. Si decides no añadir ninguna tarjeta de crédito al finalizar la versión de prueba de 7 días Standard, tu sitio se actualizará automáticamente a un nivel inferior (plan Free).

Importante: aunque las versiones de prueba de Atlassian Cloud incluyen acceso a la asistencia técnica, debes tener en cuenta que no ofrecemos el servicios de copia de seguridad de los datos para estas versiones, solo para los suscriptores mensuales y anuales. Los SLA con apoyo financiero no estarán disponibles durante las versiones de prueba de Atlassian Cloud Premium.

Versiones de prueba Cloud ampliadas

Si ya eres cliente de Server o Data Center, también ofrecemos versiones de prueba de Cloud ampliadas que coinciden con la duración restante del mantenimiento/suscripción y con el nivel de usuario (hasta 5000). Las versiones de prueba ampliadas de Cloud siguen los mismos términos que la versión de prueba estándar de Cloud, pero ofrecen a los clientes autogestionados la oportunidad de explorar, evaluar y migrar a Cloud con el tiempo, sin ningún coste añadido.

Más información sobre las versiones de prueba ampliadas de Cloud.

Aplicaciones de Marketplace

Puedes evaluar cualquier aplicación de Marketplace (Cloud, Server o Data Center) de forma gratuita durante 30 días. Las evaluaciones de las aplicaciones deben iniciarse a través del administrador de Atlassian de la cuenta. Una vez concluido el periodo de evaluación, el coste de la aplicación se incluirá automáticamente en tu próxima factura en el caso de los usuarios mensuales de Cloud, a menos que se desactive de forma manual. Las suscripciones a Atlassian Cloud facturadas anualmente necesitarán un presupuesto manual para todas las compras de aplicaciones. Las aplicaciones se deben comprar por separado en el caso de Cloud, Server y Data Center, y las licencias no se transfieren.

En el caso de las aplicaciones, debes comprar el nivel de licencia que coincida con el número de usuarios que hayas autorizado mediante licencia para utilizar tu producto alojado. Por ejemplo, si tienes una licencia de Confluence para 25 usuarios, deberás comprar la aplicación Confluence para el nivel de 25 usuarios. La aplicación solo funcionará si su licencia coincide con el nivel del producto alojado o lo supera, aunque solo algunos de los usuarios con licencia necesiten usar la aplicación. Si tienes más dudas, consulta nuestras preguntas frecuentes sobre las aplicaciones de Marketplace.

¿Cómo amplío mi periodo de prueba? Mostrar

Server

Nos alegra poder ampliar el periodo de prueba de tu producto de Server hasta 90 días. Para generar una nueva clave de prueba:

  1. Inicia sesión en my.atlassian.com. De forma predeterminada, accederás a la página Licencias.
  2. Haz clic en Nueva licencia de evaluación para crear una nueva clave con otros 30 días para disfrutar de la versión de prueba. Ten en cuenta que necesitarás tu ID de Server para generar la clave. 
  3. Aplica esta clave a tu instalación de Server cuando accedas a Aplicaciones > Versiones y licencias.

Atlassian Cloud

Los periodos de prueba de Atlassian Cloud se pueden ampliar a un total de 37 días (30 días adicionales a la evaluación inicial de 7 días). Para ampliar tu periodo de prueba de Atlassian Cloud, ponte en contacto con nuestro Equipo de embajadores del producto y proporciónales la URL de tu sitio. Estaremos encantados de ayudarte.

How can employers verify an applicant's Certification? Mostrar

Atlassian's Candidate Portal provides robust ways for job applicants to help employers verify their Atlassian Certifications.  

  • All legitimate methods of verification will include a URL that links viewers directly to a unique Verification Window in the Atlassian Certification Portal. 
  • Atlassian recommends that employers always check the online Verification Window to confirm the name of the Certification holder, and the title, dates and status of the Certification.
  • You can ask the applicant for a full transcript from the Certification Portal, or for simple verification of a single Certification.  When the applicant configures this for you, you will receive an email from the Certification Portal containing a code that will allow you to view the verification. 
  • If the applicant provides a PDF Certificate, it will include a printed URL and unique verification code. Visit the URL using the code to inspect the Verification Window.

If an employer has concerns about the validity of a Certification that has been provided to them by an applicant, the employer should raise an issue here: https://getsupport.atlassian.com/servicedesk/customer/portal/9

What are the exams like? Mostrar
  • The exams are delivered online in a timed session, so you should be prepared to work quickly. You can flag questions to bypass and return to later.
  • Most of the questions are multiple-choice, but there may also be matching style questions.
  • The questions may require a single or multiple responses; you should always provide as many responses as the question specifies.
  • There are no negative points for incorrect responses, so you should respond to every question to the best of your ability.
  • The questions are intended to be quite challenging. We present real-world scenarios about meeting requirements, troubleshooting and solving problems. You'll need experience with Atlassian products to be successful.
My company uses Cloud products but your exams are Server-focused. Should I still pursue Certification? Mostrar

With careful study, the Server-focused Certifications are achievable by Cloud application administrators. We recommend that you structure your preparation to develop a good understanding of the differences between the two installation types, as the differences affect the responsibilities and tasks of the job role being certified. Prepare as if you were actually needing to go to work next week or next month and administer a server instance – dive into the details, consult the documentation, and use all the resources you can to gather the information you'd need.

How should I prepare? Mostrar

You'll need both experience and study to be fully prepared, because we test on your ability to use our products in a variety of environments and contexts.

Be sure to learn about the aspects of the product that are not part of your day-to-day work, and get hands-on practice with those aspects where possible.

We want you to succeed on your first attempt, so we strongly recommend a careful preparation strategy, even for those with many years of experience.   

  • Schedule time to prepare
  • Read all the Exam Details on the Atlassian Certification website
    • Do you fit the target audience description?
    • Do you have the recommended level of experience?
  • Download the Exam Topics
    • Critically analyze your proficiency across all the topics
    • Consult the product documentation to make sure you're aware of all the practices and functionalities that could fall under the scope of each topic
  • We recommend taking the Certification Prep OnDemand Training
    • Play the lectures, which help you understand how to prepare for every section of the exam
    • Work through the case studies and suggested hands-on practices
    • Go through the sample questions
  • Re-evaluate your readiness – identify those areas where you still need more study and practice 
    • Consult the documentation and other resources to learn about aspects of the product or role that you don't touch frequently
    • Form a study group to share the work and benefit from others' experience
    • Practice and hone your skills in a sandbox environment
What can I do in the Certification Portal? Mostrar
  • Schedule and pay for your exams.
  • Share your credentials to social media sites, add digital badges to your email signature, and link your credentials on your website or your online CV/resume.
  • Share a transcript with third parties, such as potential employers.
  • Download an e-Certificate representing your credential.
  • Monitor your Certification's active dates.
Why can't I find a testing center location near me, or select any available dates and times at my location? Mostrar

Some testing centers do not open dates very far in advance. You can contact Kryterion to see if they can help. If you are having difficulties finding a Kryterion Testing Network (KTN) center within a 100-mile radius, and/or a KTN center with available dates and times, please contact the KTN Support Team at 800-403-6199 or 602-281-3591 or send an email to ktnsupport@kryteriononline.com. They are available from 7:00 AM Monday through 7:00 AM Saturday UTC-7(Mountain Standard Time).

Do you provide special test-taking accommodations? Mostrar

Atlassian will work with individuals with documented disabilities to provide reasonable and appropriate access to our exams, for example a separate testing room, a supervised break, or extra testing time.  Accommodations are considered on a case-by-case basis.   Submit a ticket at https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/259

Is a beta exam the right choice for me? Mostrar
  • Beta are unscored versions of the exam; Atlassian uses betas to gather comments and data that enable us to select the best questions for the production exam.
  • Beta exams are long (up to 3 hours) and there's a lot of reading – you'll need to progress through >100 questions, many of which are scenario-based.
  • Beta testers are expected to flag problematic exam questions; your input will help shape the exam. We offer betas at a discounted price in exchange for your extra effort.
  • Beta testers wait for their scores until after the beta period has ended. If you pass, you'll be among the very first certified on the new credential.
How can I showcase my new Atlassian Certifications? Mostrar

We provide a lot of options for you to share your accomplishments. Log in to the Certification Portal to get started.

Download your e-Certificate for your ACP Credential

You can download an attractive certificate to put on your website, print and hang on your wall, or share with your managers and colleagues.

  • Select Certifications to see all your earned credentials.
  • Download the PDF Certificate from the link next to each of your ACP Certifications.

Share your Credentials to your social media stream

Digital badges represent your credentials online; when viewers click the shared badge icon, they will link directly to the Atlassian Certification database, and a 'verification' window will pop up showing details about your credential.

  • Select Digital Badges and follow the instructions to enable badging.
  • Click any of your Active Badges to view the badge details in a popup window.
  • Click an icon at the bottom of the popup window to share to LinkedIn, Facebook, Twitter, etc.  (Your LinkedIn share will highlight your digital badge in your Activity Stream; it will not add it to your profile.)

Add your Certifications to your accomplishments in LinkedIn

Sharing your digital badge to LinkedIn (described above) will add it to your activity stream, but not to your profile.  Most people will also want to display their Certifications as accomplishments in their profile.

  • Sign on to LinkedIn.
  • Follow the steps shown under Managing Certifications: https://www.linkedin.com/help/linkedin/answer/44644?query=certifications

Add digital badges to your email signature

Specially encoded digital badges represent your credentials in your email signature; when viewers click the shared badge icon, they will link directly to the Atlassian Certification database, and a 'verification' window will pop up showing details about your credential.

  • Select Digital Badges then select Email Signature.
  • Select the badges you want in your signature and Preview them in size 'small' or 'medium'.
  • Supply your email address and click Submit.  The badges will be emailed to you, encoded for email platforms.
  • Follow the instructions in the email to copy and paste the encoded badges into your email signature.

Get a URL for a Credential for your website or online resume/CV

A URL can be used to link to a single credential. This is necessary for platforms that can't display your digital badge (i.e. they don't support the Open Badges standard), such as your website or online resume/CV. 

  • Select Digital Badges and follow the instructions to enable badging.
  • Click any of your Active Badges to view the badge details in a popup window.
  • Click the link icon at the bottom of the popup window.
  • Copy the URL that displays.
  • The URL needs to be placed on your website or online resume/CV where you represent your credential.

You can take some additional steps to replace the link with a linkable image that functions just like a digital badge:

  • Follow the steps above in "Add digital badges to your email signature" to get an email containing your badge images.
  • Copy the badge image and paste it into your website or online resume/CV.  At this point it is just a flat image file.
  • Add an HTML link to the image, using the URL to your badge.

Share multiple Credentials online or via email using a Transcript 

A Transcript lists ALL the exams and/or certifications you choose to display on it, and can be shared privately with third parties via email or posted online.

  • Select Share Transcripts then select Create New Transcript.
  • Choose display mode 'Badges' (recommended) then configure your desired Transcript properties, selecting the credentials you wish to display.
  • Click Update/Confirm.
  • Click the links displayed with your new Transcript to email a third party, generate a URL that you can add to your website or online resume/CV, or share to social media.
Can I retake the exam if I fail? Mostrar

Yes, you can retake the exam, but you must wait at least 7 days to re-register. We recommend taking additional time to prepare, to maximize your chances of success. Retakes are the same price. 

When will I receive my exam results? Mostrar

You will receive your results via email immediately after you complete the exam (unless it is a beta exam).  However, it will take 24 to 48 hours from the time you completed the exam to update in the Certification Portal.  If you still don't see your updated records in the Certification Portal, please contact us at https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/259.

Will I be able to review my exam questions? Mostrar

We are unable to provide access to the actual exam questions because that would compromise the security of the exam for others. 

How do I reschedule my appointment? Mostrar
  • You can reschedule your appointment online, but you must use a computer, not a mobile device. Start by logging in to the Certification Portal.
  • For proctored ACP exams in a Kryterion Testing Center, you must reschedule within 72 hours of your appointment time to avoid a late-reschedule fee.
  • For online proctored exams, you must reschedule earlier than 24 hours prior to your appointment time to avoid a late-reschedule fee.
  • If you show up too late to be seated, you cannot reschedule and you are considered a no-show.  
What if I miss my exam appointment? Mostrar
  • You cannot reschedule after your appointment start time has passed.
  • If you miss your appointment and wish to reschedule, you must pay the full exam fee again and forfeit your initial fee.
  • Waivers of the fee will be considered in cases of accident, illness or bereavement if official documentation is provided (e.g., a doctor's note, accident report, etc.). Both Atlassian and Kryterion must approve any waiver request.
What are the terms of participation in the Atlassian Certification Program? Mostrar

Every time you launch an exam, you'll be asked to agree to Atlassian's Certification Candidate Agreement. We recommend reviewing the agreement in advance.  Other polices are found on our Policies page.

I have more questions or need Certification support. Who do I contact? Mostrar

More information can be found on our Policies page.

For additional questions, please raise a support ticket with our University Service Desk:
https://getsupport.atlassian.com/servicedesk/customer/portal/9

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