3 emerging trends in incident management

In this session, you will learn how IT and DevOps teams are transforming the way they work to respond to incidents from a position of strength. By embracing ChatOps, response automation, and wide-area incident communication, organizations are drastically reducing Mean-time-to-resolution (MTTR) while building trust with their most valued customers.


Shaun Pinney headshot

Shaun Pinney

Product Marketing

Shaun Pinney is a Product Marketing Manager on the Opsgenie team at Atlassian. Previously the Director of Product Marketing at OpsGenie, Shaun has held marketing and customer-facing roles at multiple technology companies including HubSpot, Backupify, and Datto. He loves spending time with his family, skiing, and mountain biking.