Did you know?
45% of today’s work could be automated, according to McKinsey.
Representing lost wages of $2 trillion
Secret 1: Put business first
High-performing teams are
more likely to tie IT projects to revenue, and 8x more likely to share goals with the business.
Teams that are business aligned are...
30% more likely to prioritize projects with business management
2x as likely to use a business + IT scorecard to measure success
Secret 2: Master technology
Technology is the competitive advantage and IT is in the driver's seat.
High-performing IT teams are 2 times
more likely to have a written and published plan for digital transformation.
46% of these organizations see greater ROI on technology
How likely are IT teams to invest
in these technologies?
Business aligned teams are almost 3x more likely to have ITSM tools less than 2 years old.
Secret 3: Invest in speed
When it comes to speed,
Believe it or not, the only methodology high-performing teams are underinvesting is:
Secret 4: Make customers a priority
For high-performing teams,
customers come first.
If you remember nothing else, remember this: 100%
of high-performing teams measure customer satisfaction
They are also more likely to have ITSM tools that support...
Secret 5: Be proactive
High-performing teams don't get bogged down in firefighting and repetition. They use automation and fix root problems.
say the use of automation has increased in the past two years.
Nearly 76% of IT teams are using service automation
Only 8% have seen a decrease in headcount due to automation
High-performing teams are almost 2.5 times
more likely to practice problem management and not play wac-a-mole with incidents.
How to become a high-performing team
NEED TO HAVE
Share goals and report success to the business
Invest in automation and frameworks like Agile, DevOps, and KCS
Don't play wac-a-mole with incidents; fix root problems
Have a plan for digital transformation
NICE TO HAVE
Tie revenue and CSAT to IT projects
Practice Lean and DevOps
Explore tech like AI/machine learning or predictive analytics
Invest in CX tools
Use service management across the business