ChatOps / infographic

Why IT teams like chat

85% of the IT teams we surveyed use chat tools. 85% is better than most NBA players' free throw shooting percentage, or how many customers were satisfied with The Baconator.

We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email.

So, we went directly to the IT community to find out. We talked to agents, managers and directors and asked them about how chat makes their work life awesome. Here's what they said (click for full-size):

Infographic showing statistics about why IT teams like chat software

Feel informed? We hope so.

Have you been searching the dark corners of the Internet to learn how chat helps IT support? Well, search no more. Check out our latest article How Chat Helps IT Support Agents Crush It and get schooled.

Like this sweet infographic? Share it on Facebook, Twitter, or Linkedin, send a smoke signal or even try some morse code. We'll take what we can get. Download the PDF here!

About the author

Sarah Khogyani

Product Marketing Manager, Jira Service Desk

I've been championing IT software for three years and honing an expertise in knowledge management because I'm passionate about helping people effectively use knowledge to be more productive. I graduated from Cal Berkeley and am a California native. Go Bears! Find me on Twitter: @sarahzora


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