After evaluating Opsgenie for the customer, Sven saw a lot of benefit in introducing Opsgenie internally as well. As a company using various monitoring and ticketing tools like Jira Service Desk, Prometheus, Autotask, Site24x7, and SNS topics with AWS a tool to consolidate notifications and alerts was sorely needed —they were drowning in actionless email notifications.
“Before I introduced Opsgenie to the team at tecRacer all of our tools were sending emails to a single post box. This meant that day and night someone needed to look over each message and determine what was important.” Sometimes that post box could have over 200 messages to filter through.
Regardless of the pain felt, onboarding a new tool can be a challenge. Especially when you’re working with a busy team. At the time Sven introduced Opsgenie to the team they were all overloaded with work. But once they saw the UI and how it could make work easier and faster, they were on-board.