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Balyasny Asset Management + Atlassian

Balyasny Asset Management supercharges productivity by switching to Atlassian for ITSM


Balyasny Asset Management L.P. (BAM) is a global multi-strategy investment firm. To deliver always-on service and support to their global offices and client base, the infrastructure, software development, and desktop support teams are laser-focused on efficiency, relying on thoughtfully optimized processes and the right technology.

In an effort to improve its organizational workflows, BAM looked to Atlassian to solve its IT service management needs. By extending their existing Atlassian suite – Jira Software and Confluence – to include Jira Service Desk, developer teams benefited from their familiarity with the platform. And in contrast to the lengthy and complicated deployment required to implement legacy ITSM platforms, Jira Service Desk was rolled out smoothly in just a month. The intuitiveness of Jira Service Desk meant that users didn’t need specialized onboarding, and new admins could complete a self-serve Atlassian University training in a matter of days. 

Now, BAM has a comprehensive ITSM solution, custom-crafted for the organization’s needs (and user friendly to boot) with Atlassian. 

We’ve gone from a really expensive platform that wasn’t what we needed to an affordable platform that allows teams to operate more efficiently.

Dennis Roche

Head of Global Infrastructure

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How Balyasny Asset Management supercharges productivity by switching to Atlassian for ITSM

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