Explore a problem space and formulate a problem statement so you know what you're solving for.
USE THIS PLAY TO...
Define the problem you're solving, the impact for customers, and the contexts in which it happens.
If you're struggling with Health Monitor, running this play might help.or on your
1 - 10
Set the stage (3 min)
Welcome your team and remind them that you're here to define the problem you're working on – not to brainstorm solutions. Your goal is to walk out with a single (yes: single) problem statement.
Draw up a W4 board (2 min)
Divide your whiteboard into four equal spaces, and label them Who, What, Why, and Where. For groups of four or more people, divide into sub-groups, and give each group a piece of paper so they can replicate the W4 board.
Invite people outside your immediate team so you can get a totally fresh perspective.
Talk amongst yourselves (10 min)
Discuss the following questions and use sticky notes to write down your thoughts on each "W":
- Who - Who actually has this problem? Have you validated that the problem is real? Can you prove it?
- What - What is the nature of the problem? What research or supporting evidence do you have?
- Why - Why is the problem worth solving? What's the impact on the customer?
- Where - Where does this problem arise? Have you/your team observed this problem in its natural habitat?
Build the problem statement (5 min)
Now for the grand finale, and yes: this part is kinda hard. Summarize the material you've produced into a single problem statement, one or two sentences long. Make sure it contains questions of Who, What, Why and Where.
For groups larger than four, delegate this task to just a few people. But allow time for them to present back to the entire group so everyone has a chance to endorse it.
Here's the problem statement that came out of a session for an internal-facing project at Atlassian.
Be sure to run a full Health Monitor session or checkpoint with your team to see if you're improving.
Divide, conquer, and vote
If you have a large group, give each small group the opportunity (after the 'come back together' discussion) to write their version of the problem statement onto A3 paper. Each group can then blu-tac their version onto the wall, share with the larger group as a whole, and then discuss to reach consensus on one problem statement.
Now it's time to start exploring solutions (or re-explore them). Run the experience canvas play next – you've already got a jumpstart on the problem, value, and personas areas!
If you're using a project poster, go back and add this to your "Why are we doing this?" section.
Want even more Playbook?
Drop your email below to be notified when we add new Health Monitors and plays.
Drop a question or comment on the Atlassian Community site.