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Jira Cloud Premium

An enhanced feature set to help admins, teams, and your organization scale

Jira Software Premium illustration
Announcing

Jira Cloud Premium

Offering an enhanced feature set in Jira Cloud

Plan, track, and report cross-functional work

Build smarter plans across multiple teams and projects that account for team capacity and dependencies.

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“The agility of the teams across Canva has increased because of Jira Premium, especially as we’re scaling up.”

- Jeff Lai, Internal Infrastructure, Canva

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Automate your work at scale

Set and forget automation rules across as many projects as you like. Save time and scale your work confidently with a couple clicks.

Provide an exceptional experience for your end users

Successfully manage all product changes and updates coming from Jira, using Sandbox and Release Tracks.

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A foundation on which you can grow

For many teams, Jira is a mission-critical tool to plan, track, release, and report on work. With Jira Premium, you can rest easy knowing that you have the right foundation on which to grow

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Unlimited Storage

Get all the space you need to manage any type of project within Jira

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99.9% SLA Uptime

Around the clock 99.9% uptime SLA, financially backed with service level credits.

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24/7 Premium Support

Get 24/7 support with one hour response times for critical issues from our dedicated team.

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Project archiving

Reduce clutter in your instance by archiving old projects and their underlying issues. 

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Admin insights

Get visibility into your daily, weekly, and monthly active Jira users so you can better forecast your company's needs.

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IP allowlisting

Bolster security by limiting your site access to trusted IP ranges.

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Sandbox

Prepare and test product changes and updates before they roll out to your teams.

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Release tracks

Control when and how product changes are released to your users.

 

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Scrum and Kanban boards

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Backlog

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Agile reporting

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Customizable workflows

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Apps and integrations

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Data residency

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Planning

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Basic

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Advanced

Automation

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1700 rule runs per month

Premium

Jira

1000 rule runs per paid user per month

Atlassian Intelligence (AI)

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Project archiving

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Admin insights

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IP allowlisting

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Sandbox

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Release tracks

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99.9% uptime SLA

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Storage

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250 GB

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Unlimited

Support

Standard

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Standard Support
(Local Business Hours)

Premium

Jira

24/7 Premium Support
(English only)

Try Jira Premium for free

Frequently asked questions

Can I trial Premium before choosing to pay for it? Copy link to heading Copied! show +
  

Yes, new customers will still have a free 7 day trial period. If you're an existing customer you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the evaluation period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your evaluation period will be a fixed 30 days.

Will the list price change if I have 100+ users? Copy link to heading Copied! show +
  

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

How does Premium affect my Marketplace apps? Copy link to heading Copied! show +
  

Your Marketplace apps won’t be affected by the premium plan—all Cloud apps will function the same on both standard and premium plans of our products.

How do I get service credits reimbursed for an SLA breach? Copy link to heading Copied! show +
  

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access? Copy link to heading Copied! show +
  

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Cloud Premium, and Jira Service Management Cloud Premium are available on a product by product basis and include features to help teams scale. When you combine Access and our Premium plans, you get an enterprise solution that helps you to scale and secure the Atlassian Cloud across your entire organization.