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Future Data Center pricing


Overview & FAQs

We introduced Advantaged pricing to allow our tenured customers to plan better as we gradually increase these prices to reach list price. As we take steps towards bringing advantaged prices closer to list, we are increasing prices on the following products:

  • Jira Software
  • Confluence

If you are not sure if you are on an advantaged pricing, please read this FAQ.

This page provides FAQs related to the price increase, detailed pricing tables with the new pricing by product and tier, and more information about our product investments in Data Center this past year. If you would like to talk to us directly, please contact our support team.

General questions

How do I know if I’m on an advantaged pricing plan? Copy link to heading Copied! Show

If you are a billing and/or technical contact on a paid invoice, you can log into my.atlassian.com and:

  1. Click on Orders in the top navigation bar
  2. Select Invoices in the Order Center
  3. Locate the most recent paid Data Center invoice(s)
  4. Download and open the PDF and look at the details page
  5. Compare your products' prices with the Data Center pricing tables.
Screenshot of my.atlassian.com billing section to locate data center invoices
When do the price changes take effect? Copy link to heading Copied! Show

The price changes will take effect on your next renewal on or after February 15, 2024 PT.

Are Marketplace Partner app prices changing? Copy link to heading Copied! Show

Atlassian Marketplace apps are not part of this pricing change. Marketplace Partner (3rd party) app pricing is determined by the app developer and therefore prices are always subject to change. Questions regarding pricing changes for Marketplace Partner (3rd party) apps should be directed to the app developer, who can be contacted using their information located in the Atlassian Marketplace.

Why are you increasing advantaged prices for your Data Center products? Copy link to heading Copied! Show

We introduced advantaged pricing to allow our tenured customers to plan better as we gradually increase these prices to reach list price.

We remain committed to enhancing Data Center, our premier self-managed offering. In the last 12 months, we’ve launched several new features designed to better collaborate and get work done, such as configurations and auto-managed sprints for Jira Software, emojis and import/export for Confluence, and importing assets at scale for Jira Service Management.

These are just a handful of the improvements that have been made within the past year, with many more in the works. Be sure to check out our Data Center Roadmap and the product investment section to see the latest and upcoming features we’ve added into our Data Center products.

Will there be additional increases to advantaged prices in the future? Copy link to heading Copied! Show

Yes, we introduced advantaged pricing as a way to bring tenured customers to list over time, making it possible to plan for price changes instead of being brought to list all at once.

When price changes occur, we will always share these prices in advance so that customers have time to review and make the right decisions for their business, such as locking in current prices, or an early renewal for those who qualify.

What discounts are available to Data Center customers interested in migrating to Cloud? Copy link to heading Copied! Show

You can renew your Data Center license and claim a free Cloud migration trial to test out features, build a proof of concept, and plan your Cloud migration.

We also offer Dual Licensing discounts to help migrate to Cloud for interested customers.

 

What are my options for moving forward? Copy link to heading Copied! Show

Option 1: Renew your existing Data Center subscription:

Your Data Center renewal price will depend on the date you create a renewal, upgrade, or downgrade quote.

If eligible for an early renewal, renew early to lock in current pricing.

Option 2: Explore your Cloud migration options:

If you are considering a move to Cloud, you can take our step-by-step assessment to get a personalized migration recommendation and resources tailored to your team’s migration needs.

When you move to Cloud, you get the best of Atlassian – a platform that grows with you, integrates with all your tools, and gets smarter and faster every day.

To support you with this transition, you can:

Sign up for a free Cloud migration trial. We are offering all Data Center customers the ability to explore, evaluate, and migrate to Cloud for free for the remainder of your Data Center subscription (max 12 months and 10,000 users).

Option 3: Renew your products with a multi-year contract:

Contact us to discuss your options for locking in a 12 or 24 month term.

What improvements are you making to Data Center? Copy link to heading Copied! Show

Please refer to our Data Center product investments page for highlights of what the Data Center team has delivered over the past year, and please check out our Data Center product roadmap to see what’s coming.

Billing & licensing questions

How do I calculate my updated price? Copy link to heading Copied! Show

To calculate your updated annual price, you need to be a billing and/or technical contact on a paid invoice. Log into my.atlassian.com and follow these steps:

  1. Click on Orders in the top navigation bar
  2. Select Invoices in the Order Center
  3. Locate the most recent paid Data Center invoice(s)
  4. Download and open the PDF and look at the details page
  5. Compare your products' prices with the new Data Center pricing tables.

A note on annual pricing:

Atlassian uses a fixed price tiered model for annual pricing. For example, Jira Software with 450 users would be calculated at the 500 user tier for an annual cost of $33,800.

For additional clarity, consider the following scenario: if you add 75 users to your 450 users on Jira Software, you would now have a total of 525 users. This puts you in the 1,000 user tier at $57,000 annually - you would not pay for the 450 users and the 75 users separately in their respective tiers.

Please note that annual tiered pricing varies across Atlassian products and plans.

Can I renew my Data Center subscription for longer than a year? Copy link to heading Copied! Show

You can continue to renew your Data Center subscription for up to two years. Contact us to discuss your options in more detail.

What if I have an open quote (renewal, upgrade, or downgrade) with existing pricing? Copy link to heading Copied! Show
  • If a quote was created before February 15, 2024 PT, the pricing listed on your quote will be honored until its expiry date. 
  • If a quote is edited on or after February 15, 2024 PT, then the entire quote will be recalculated to reflect the new advantaged prices.
  • If an existing quote expires or is deleted, and a new quote needs to be created on or after February 15, 2024 PT, the new quote will reflect the new advantaged prices.

How long can I lock in my current pricing? Copy link to heading Copied! Show

Contact us to discuss your options for locking in a 12 or 24 month term.

If my subscription expires before I renew, will I have to pay the new price? Copy link to heading Copied! Show

If your subscription expires and/or you renew before February 15, 2024 PT, you will be on current pricing. If your subscription expires or is renewed on or after February 15, 2024 PT, you will be placed on the new pricing.

Will Academic discount percentages change? Copy link to heading Copied! Show

Academic discount percentages will remain the same. Qualifying collegiate-level or higher academic institutions can receive 50% off commercial prices for new purchases, upgrades, and renewals of Atlassian products.

Will Community discount percentages change? Copy link to heading Copied! Show

Community discount percentages will remain the same. Qualifying charitable non-profit organizations that are non-government, non-academic, non-commercial, non-political, and have no religious affiliation can still receive Community licenses at no cost. Additionally, you can migrate to a Cloud Community subscription at a 75% discount from Cloud list pricing.

When will my advantaged pricing plan reach list price? Copy link to heading Copied! Show

We will gradually be bringing advantaged prices closer to list, but cannot share any specifics about the timing of future price changes. When, and if price changes occur, we will always share these changes in a timely manner so that you have time to review and make the right decisions for your business.

The information on this page contains forward-looking statements which involve uncertainties when providing estimated effective dates. All forward-looking statements involve known and unknown risks, uncertainties, and is subject to change.