Video replays

Didn't make it to San Francisco for Summit 2015? We've got you covered with full replays of all keynotes and breakout sessions organized by track.

How Spotify IT Supports a Company in Hypergrowth

Rick Wacey, Spotify

Daniel Vázquez, Spotify

Spotify is one of the largest online music streaming company in the world and they've been growing extremely fast. Like, "600% growth in three years" fast. So put your headphones away and listen to Daniel Vázquez and Rick Wacey tell the story of how their team went from managing requests by email to using JIRA and JIRA Service Desk. You'll get tips on coping with increased demand from employees (while still providing great service, of course), and see how to set up your own internal Genius Bar kiosk for IT issues. Get here early and grab a seat – this one goes to 11.

Products covered: JIRA Service DeskConfluence

Presentation video

Presentation slides

About the speakers

Rick Wacey, Spotify

Rick Wacey moved to Stockholm, Sweden from the UK in November 2011 to be part of Spotify’s growing internal IT team. As a service owner, Rick is responsible for upholding service levels within the IT support team, which has proved a challenging task during Spotify’s substantial growth.

Daniel Vázquez, Spotify

Daniel Vazquez is part of Spotify’s internal IT team based in Stockholm, after moving to Sweden from Spain in June 2014. He helps employees with tricky technical support problems and drives forward new ideas and initiatives to keep the company moving at speed during phenomenal growth.