Video replays

Didn't make it to San Francisco for Summit 2015? We've got you covered with full replays of all keynotes and breakout sessions organized by track.

How Sotheby's Uses JIRA Service Desk to Sell Million-Dollar Artwork

Nathan Smith, Sothebys

Faced with a challenge of not getting the right information from email exchanges, Sotheby's decided to invest in a new service desk tool. Now here's the plot twist: they use JIRA Service Desk for anything from hanging a multi-million dollar painting in one of their galleries to replenishing the coffee in the kitchen. If that blows your mind a little bit, you won't want to miss this session! Join Nathan Smith as he shows how Sotheby's set up JIRA Service Desk to support 500 employees across the globe and how your team can take their use of JIRA Service Desk from conventional to sensational.

Products covered: JIRA Software, JIRA Service Desk

Presentation video

Presentation slides

About the speakers

An Englishman in New York, I have been working in IT for close to 20 years. A specialist in SAP, but became heavily involved in the deployment of Jira Service Desk to Operations and Facilities departments at Sotheby's