Video replays

Didn't make it to San Francisco for Summit 2015? We've got you covered with full replays of all keynotes and breakout sessions organized by track.

From Go to Whoa: How to Make a Difference with JIRA Service Desk

Greg Warner, BAE Systems

In 2015 BAE Systems implemented JIRA Service Desk for 4,700 staff and 250 agents across IT, human resources and business improvement. But a successful project isn't just about technology – that's actually the easy part! Since this affected every employee at every level, they had to nail the people, process, and internal marketing, too. JIRA Service Desk is saving BAE Systems $600,000 this year and $1.62m over 5 years. Join Greg Warner as he takes you through the journey from the initial pitch to ongoing support, and highlights what your team needs to know for a successful implementation.

Products covered: JIRA Service Desk, Confluence, Questions for Confluence

Presentation video

Presentation slides

About the speakers

Greg has over 15 years experience in the IT industry, 10 of those in the defence. Greg leads a team responsible for the support and development of software and systems engineering tools. Recently that included implementing JIRA Service Desk across the Australian business. A daunting but most rewarding project. Greg is passionate to see that his customers are productive and making awesome products with the systems and tools supported by his team.