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The Five-Week Transformation: How the Department of Defense’s Public Web Service went from Good to Great

Leslie Benito, Defense Media Activity, US Department of Defense

The Defense Media Activity’s Public web program supports more than 10,000 soldiers, sailors, airmen and Marines globally with the ability to rapidly move news, images and video to worldwide audiences via official military websites and the ability to integrate that content on social media sites. In September 2014, DMA's CIO Leslie Benito realized that to deliver world-class service, DMA needed to transform its Public Web service desk. In this session, Leslie will explain how they completed that within weeks, under stringent security requirements, while improving IT productivity and customer satisfaction. carried out the projects and what we achieved along the way.

Products covered: JIRA Service Desk

Presentation video

Presentation slides

About the speakers

Leslie D. Benito is the Chief Information Officer and Chief Technical Officer for the Defense Media Activity of the U. S. Department of Defense. He has been the CIO for six months, and prior to that was the director of the DMA’s Public Web Program for seven years, and with the armed forces for more than 15 years.