Video replays

Didn't make it to San Francisco for Summit 2015? We've got you covered with full replays of all keynotes and breakout sessions organized by track.

Better, Faster, Stronger: Improving Collaboration Between Dev and IT by 2x

Laura Haines, Skyscanner

Michael Hall, Skyscanner

Millions of people book trips using Skyscanner's global search engine. Keeping the service is up and running 24/7 is crucial. Collaboration between software and IT teams ensures that this is the case: it’s all about finding and fixing bugs fast. In this session, learn how the Skyscanner squad structure works, and how they improved collaboration between development and IT teams by 2x while improving IT productivity by 44%. Buckle up: you're about to take off.

Products covered: JIRA Software, JIRA Service Desk

Presentation video

Presentation slides

About the speakers

Laura Haines, Skyscanner

Laura Haines is a Growth Operations Lead at Skyscanner, an Edinburgh based Meta Search Travel Company. She began her career as a full stack engineer in the Investment Banking industry but her passion for travel, product delivery and all things agile led her to Skyscanner. Laura manages all aspects of product delivery, engineering, commercial and marketing strategy, to focus on growing the company across the Americas, as well as coordinating multiple projects and agile coaching. Being organized inside and outside of work is important to Laura and while her work is also her passion she enjoys spending her spare time with family, friends and traveling.

Michael Hall, Skyscanner

Mike joined Skyscanner in 2013 working in Project Management and is now leading the Business Tools squad in owning, maintaining and enhancing several business applications - including JIRA and JIRA Service Desk. Right now, he and the rest of the squad are exploring how best to provide an excellent support service to a rapidly growing and innovative business as well as learning how to increase agility in service management. Before moving back to Scotland and joining Skyscanner, Mike worked with various companies and charities around the UK, Australia and New Zealand in sales, project management and operations. He spends too much of his free time adding to his rock collection and planning new trips.