Video replays

Didn't make it to San Francisco for Summit 2015? We've got you covered with full replays of all keynotes and breakout sessions organized by track.

IT Change Management Using JIRA

Mike Whitlock, Electric Reliability Council of Texas (ERCOT)

Bart Coleman, Electric Reliability Council of Texas (ERCOT)

Learn how the Electric Reliability Council of Texas was able to replace multiple tools with a complete IT change management system running on JIRA. It provides end users a single point of entry for any hardware or software change, as well as saves the company millions by eliminating maintenance contracts on the old tools. What you learn may "shock" you – in the best possible way, of course.

Products covered: JIRA Software, JIRA Service Desk

Presentation video

Presentation slides

About the speakers