Video replays

Didn't make it to San Francisco for Summit 2015? We've got you covered with full replays of all keynotes and breakout sessions organized by track.

Turbo-Charge Your JIRA Service Desk with ITSM & Automation Awesomeness

Lucas Dussurget, Valiantys

Are you interested to find out how to transform your service desk into a lean, mean ITSM machine? Or how to create macros and templates to automate repetitive tasks so agents can focus on solving the hard stuff? Or how to automate onboarding of new staff? Based on actual customer implementations, this advanced session is for IT admins with knowledge of JIRA and JIRA Service Desk. If you want to find out how to increase the productivity of your IT teams and take your service desk to the next level, then this session is for you.

Products covered: JIRA Software, JIRA Service DeskConfluence

Presentation video

Presentation slides

About the speakers

I work at Valiantys , one of the leading Atlassian Experts, where I head the UK office. I've been using, customizing and implementing Atlassian tools for 6 years. Prior to joining Valiantys , I was a Product Manager and before that I use to manage support teams. I'm originally from France but have been living in London for 8 years. I'm especially interested in all the subjects around service desk and ITSM in general.