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How Twilio automated JIRA administration

Dom DeGuzman, Twilio

Twilio, a developer focused communications API company uses HipChat, JIRA Software and Confluence to manage their business of 500+ people and hundreds of companies using their API's around the world. Join Dominique DeGuzman, Software Engineer and Atlassian Administrator in a talk showing how they use Add-ons to help run their business, including employee on-boarding , off-boarding, travel, and facility requests. You'll also learn how Twilio is integrating with Atlassian to handle task routing in JIRA Service Desk, and SMS for missed HipChat notifications, including escalation and approvals.

Products covered: JIRA SoftwareConfluence, HipChat

Presentation video

Presentation slides

About the speakers

Dominique (Dom) DeGuzman is a self-taught software engineer with a background in enterprise desktop hardware support and formalized public speaking. After years in hardware, Dom used building and provisioning Linux machines as a jumping point into software and tools development. Now a Cloud Infrastructure Engineer at Twilio, she focuses on development pipeline, infrastructure monitoring, and internal communications tools. Building off of Atlassian’s products, she’s built and customized internal intranets, wikis and issue/bug tracking systems. As part of the Systems Engineering team, she’s administratively responsible for systems such as LDAP, Jenkins, Github, Cloudability and AWS. She’s utilized tools such as Puppet and Chef to manage and provision engineering infrastructure and deployment but prefers to focus on developing tools to automate cleaner and faster deployments.