Video replays

Didn't make it to San Francisco for Summit 2015? We've got you covered with full replays of all keynotes and breakout sessions organized by track.

Automating JIRA Service Desk : Resolving Your Issues Faster

Clement Capiaux, Atlassian

Edward Zhang, Atlassian

Discover JIRA Service Desk's brand new built-in automation capabilities that help IT teams work smarter and focus on the Important Stuff™. Automation will become the #1 initiative for IT teams in the next 12-24 months as teams increasingly stay on top of their workload by automating repetitive tasks and notifications with the help of tools like JIRA Service Desk. Join Edward and Clement to learn how easy it is to create and configure rules with the WYSIWYG automation rules editor, use SMS and HipChat messaging to send alerts, and reduce repetitive tasks to get your issues resolved faster than ever.

Products covered: JIRA Service Desk

Presentation video

Presentation slides

About the speakers

Clement Capiaux, Atlassian

Clement Capiaux has 5 years of experience in software development. He is a full stack developer in the JIRA Service Desk product team - the fastest growing Atlassian product helping your IT teams serving their customers. Clement previously worked with an Atlassian Expert - Valiantys - giving him a background helping understand Atlassian customers needs and issues, particularly around SLAs. Attending his 1st Atlassian Summit, the frenchie JIRA Service De[v|sk] welcomes you to come have a chat any time .

Edward Zhang, Atlassian

Since starting at Atlassian in 2010 as an intern, Ed has worked on a number of different products within the JIRA ecosystem. He now leads a team in JIRA Service Desk whose goal is to make JSD the market leading IT solution. Come talk to Ed about JIRA, Service Desk, Video Games or MTG.