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The DIY Service Desk – Maximizing the Value of Self Service

Christophe Capel, Atlassian

According to Forrester, 72 percent of customers prefer to self-serve when seeking answers to questions. Learn how Atlassian's legal team has handled a twofold increase in service requests by using JIRA Service Desk to automate business processes and workflows, create a self-service catalogue to reduce the team's workload, and prioritize high-impact requests and issues.

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About the speaker

Christophe Capel, Senior Product Marketing Manager - JIRA Service Desk, Atlassian

More than 25,000 companies use JIRA, Atlassian's industry-leading project and issue management software; Christophe's mission is to help IT teams leverage JIRA across the business to automate processes, workflows and build kick-ass service desks to increase visibility and productivity.