Atlassian Summit

Video Archive

Integrating Confluence and JIRA Service Desk for Knowledge Management

Anna Katrina Dominguez, Atlassian

In this session, you will learn how to:

  • Turn your service desk into a self-service desk
  • Help your customers help themselves
  • Use Confluence for knowledge management with JIRA Service Desk
  • Become a Confluence guru, setting up your knowledge base in no time
     

See the Q&A for this talk and others here.

Presentation video

Presentation slides

About the speaker

Anna Katrina Dominguez, Atlassian

Kat has been a Java developer at Atlassian for the last four years. In that time, she has worked mainly on Confluence and Service Desk with a short stint in the Bitbucket Team.

During working hours she's passionate about helping people use Atlassian's tools (especially Confluence), both through writing great features and sitting down and teaching people. Outside of work she likes to get her craft on. Sometimes the two mix and she ends up making crazy cotton wallboards as ShipIt projects.