How to Support External Customers with JIRA Service Desk
Tony Atkins, Atlassian
This talk will share lessons learned migrating Atlassian external-facing customer service teams to JIRA Service Desk, and demonstrate practical tips to help your customer service teams get the most out of JIRA Service Desk, JIRA, and JIRA plugins.
See the Q&A for this talk and others here.
About the speaker
Tony Atkins, Lean Innovation Program Manager, Atlassian
Tony is a customer service professional, developer, sysadmin, DBA, and program manager. In each of these roles he has used Atlassian products to make his work easier and serve his customers better. Tony is always excited to learn from and share ideas with Atlassian users.