Atlassian Summit

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How to Support External Customers with JIRA Service Desk

Tony Atkins, Atlassian

This talk will share lessons learned migrating Atlassian external-facing customer service teams to JIRA Service Desk, and demonstrate practical tips to help your customer service teams get the most out of JIRA Service Desk, JIRA, and JIRA plugins.

See the Q&A for this talk and others here.

 

Presentation video

Presentation slides

About the speaker

Tony Atkins, Lean Innovation Program Manager, Atlassian

Tony is a customer service professional, developer, sysadmin, DBA, and program manager. In each of these roles he has used Atlassian products to make his work easier and serve his customers better. Tony is always excited to learn from and share ideas with Atlassian users.