Atlassian Summit

Video Archive

How to Set Up a New Level 1 Support Team from Scratch

Nikki Nguyen, Atlassian

In this session, you will learn how to:

  • Establish international support teams
  • Fast-track integration with the rest of the business
  • Make the best use of Atlassian's suite of products
  • Maintain and improve existing service level
  • Gauge and measure the success of your new service desk

See the Q&A for this talk and others here.

Presentation video

Presentation slides

About the speaker

Nikki Nguyen, System Administrator, Atlassian

Nikki Nguyen, formerly a Jr. System Administrator, is now known as a Business Productivity Analyst. With four years of technical experience in systems administration and many more in a customer-focused environment, his role has become an interesting combination of IT service delivery and business systems analysis. If you can’t catch him traveling between the Atlassian offices, you can find him in a local club playing tunes on any given night in San Francisco!