Atlassian Summit

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How to Implement SLAs and Metrics in JIRA Service Desk

Lucas Dussurget, Valiantys

In this session, we will share how to implement service level agreements (SLAs) and metrics within JIRA Service Desk. We'll also dive into feedback and best practices gained from multiple customer implementations.

See the Q&A for this talk and others here.


Presentation video

Presentation slides

About the speaker

Lucas Dussurget, Valiantys

Lucas Dussurget works at Valiantys, one of the leading Atlassian Experts, where he heads the UK office. He has been using, customizing and implementing Atlassian tools for 6 years. Prior to joining Valiantys, Lucas worked as a Product Manager and as a Support Manager for, the world's largest poker website. He is originally from France but has been living in London for 7 years.