Atlassian Summit

Video Archive

Deflect Tickets and Stop Interruptions for Your IT Teams

Michael Knight, Atlassian

Learn how Atlassian's own build engineering team uses a combination of ticketing in JIRA Service Desk, and knowledge management with Confluence Questions, HipChat, and the Knowledge Base Blueprint in Confluence to scale the support they provide to a rapidly growing number of developers.

See the Q&A for this talk and others here.


Presentation video

Presentation slides

About the speakers

Michael Knight, Senior Support Engineer, Atlassian

Michael Knight is a Senior Support Engineer on Atlassian's build engineering team. After years of supporting Atlassian OnDemand users, he's now helping developers run their builds and improving the build team's support processes.