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Customer-Driven Development – Driving Growth Through Communication

Gurubavan Mahendran, HubSpot

Customers contact us all the time for customer support and feature suggestions. Unfortunately, these conversations usually happen in isolation, but often require the involvement of the entire team. Learn how HubSpot has integrated HipChat with its client-facing tools to aggregate these conversations in one place, and help drive innovation and greater customer satisfaction.

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About the speaker

Gurubavan Mahendran, Product Engineer - Signals, HubSpot

Guru strives to build things that people /want/ to use.

He previously co-created Chime, a notification aggregation service for the web. Chime amassed over 30,000 active users in the span of 3 weeks, and was featured in tech publications Lifehacker, The Next Web, and Venturebeat.

Chime was acquired by HubSpot, an inbound marketing startup based in Boston. Guru is currently a Product Engineer for Signals by HubSpot, where he builds product, talks to customers, and collaborates with the world’s greatest software product team.