Sessions by track
Explore sessions around the topics your team is most passionate about.
Stay tuned for more session announcements!
- A Product Manager's Place in a DevOps World
Dave Meyer, Senior Product Manager, Atlassian
- Black Belt Tips for JIRA Software
Nick Pellow, Development Manager JIRA Software, Atlassian
- From Start-up to Grown-up – FlixBus's Journey with Trello + Atlassian
Daniel Krauss, Founder & CIO, FlixBus
- Hello, Trello! An Insider's Guide
Justin Gallagher, Group Product Manager, Trello, Atlassian
- How Archimedes Uses Atlassian Tools Across All Teams
Stephan Spenling, CTO, Archimedes Exhibitions GmbH
- How JIRA Core Helps 300,000 Houses Become Smarter
Helene Lund Engebø, CEO, ReSight
- How Nespresso Uses JIRA Software for Release Management
David Berclaz, Development Manager, Nestlé
Jérôme Wymann, Senior Consultant and Team Leader, Antaes
- Making Portfolio for JIRA Work for Your Team
Bree Davies, Senior Product Manager, Atlassian
- Scrum Control or Kanban Agility? You Can Have Both, Using Metrics
Marcio Ghiraldelli, Senior Quality Engineer, Atlassian
- SecOps, Bringing Agility into Security
Andrew Wurster, Security Intelligence Team Lead, Atlassian
Plan & Track
Plans change fast nowadays. How do modern teams plan and track projects and product development? How do they focus on the big picture while adapting changes on the fly? Learn how Atlassian helps teams get more done faster.
A Product Manager's Place in a DevOps World
May 3, 2017 2:25:00 PM - 3:05 PM | Room 121
Today's world is a DevOps one, and as a Product Manager that means you're part of the dev team. As teams transition from building products to running services, you must adapt your role as teams embrace DevOps and create dedicated Site Reliability Engineering (SRE) teams.
Consider these questions:
- What's your role during an incident?
- How do you communicate to customers?
- Are you incorporating reliability metrics into your product roadmap?
The good news is, you can contribute to running services just as much as building products. In this talk, learn how Product Managers on the JIRA team contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo, StatusPage
Black Belt Tips for JIRA Software
May 3, 2017 9:55:00 AM - 10:35 AM | Room 121
JIRA Software is an extremely flexible and powerful tool, which can be used in a variety of ways. As a 9-year Atlassian veteran, Nick Pellow will outline the innovative ways JIRA Software is being used within Atlassian, and what features our teams find most useful to enhance their processes.
I'll cover practical tips, such as how we run Scrum and Kanban, and how we've customized projects and boards to best plan, track, and ship software with the precision of a black-belt judo master.
From Start-up to Grown-up – FlixBus's Journey with Trello + Atlassian
May 3, 2017 4:15:00 PM - 4:30 PM | Room 113
FlixBus is Europe's largest intercity bus network. In order to maintain 150,000 daily connections to 1000 destinations across 21 different countries, teams use JIRA, Confluence and Bitbucket to develop their website and mobile applications, and Trello to keep their business teams organized and company running. Find out how their teams use of these tools has evolved to fit their rapid growth and individualized teams needs.
Trello, Confluence, JIRA Software
Hello, Trello! An Insider's Guide
May 2, 2017 5:05:00 PM - 5:45 PM | Room 223
The newest addition to the Atlassian product lineup, Trello, was acquired in January, 2017. Trello is a visual collaboration tool that creates a shared perspective on any project. Trello’s boards, lists and cards enable you to organize and prioritize your personal and work life in a fun, flexible, and rewarding way. In this session, you’ll walk through numerous example boards to illustrate how you and your team can use Trello to get perspective, see how Trello works with other Atlassian products, and discover the tips and tricks that will help you become a Trello power user.
How Archimedes Uses Atlassian Tools Across All Teams
May 3, 2017 1:30:00 PM - 2:10 PM | Room 111
At Archimedes, we create exhibitions, brand spaces, and interactive installations for science centers, public institutions, and corporate clients worldwide. We embrace a highly integrated development process that covers project lifecycles from conception to fabrication to deployment.
We started by using JIRA for small software projects and over the years increased our use of Atlassian products to the point where they are deeply tied to all our business processes and define a single source of truth for HR, cash flow management, procurement, in-house manufacturing – literally everything from buying the first washer to making our products shine.
In this talk, learn how Atlassian helped us:
- find transparency through defined processes
- coordinate complex, fast-paced projects
- integrate more workflows
- balance workloads across different teams
- manage thousands of issues every day
JIRA Software, JIRA Core, Confluence, HipChat
How JIRA Core Helps 300,000 Houses Become Smarter
May 2, 2017 2:45:00 PM - 3:25 PM | Room 111
Throughout Europe, energy suppliers are replacing conventional electricity meters with smart meters to modernize and reduce energy consumption. Bringing smart meters into 300,000 Norwegian homes is no easy task, but requires an intricate and labor-intensive process to plan, book, dispatch and run each installation. At ReSight, we've set up JIRA Core to track this process. Learn how we customized our unique workflow, issue fields, screens and schemes. You’ll also gain insight into how we enhanced our instance with both custom-made and Marketplace add-ons and how we integrated our back-end systems using JIRA's REST APIs. Lastly, we'll show you how we monitor and report our progress using JIRA Core dashboards. From this talk, you'll walk away with lots of ideas on how JIRA can be used for all kinds of projects outside of software development.
How Nespresso Uses JIRA Software for Release Management
May 3, 2017 11:15:00 AM - 11:55 AM | Room 111
At Nestlé Nespresso, we've set up more than 15 multidisciplinary and autonomous Scrum teams across several countries to support digital acceleration, and improve our E-commerce platforms and mobile applications.
Learn how JIRA Software and several add-ons help us organize our teams’ backlogs, and streamline release management.
Making Portfolio for JIRA Work for Your Team
May 3, 2017 9:00:00 AM - 9:40 AM | Room 113
Let's face it. Keeping track of statuses and making sure plans are up to date across multiple teams is a tough challenge. Portfolio for JIRA is an add-on to JIRA Software which does away with the heavy lifting by providing an automatic forecast of your roadmap. But, how can it actually work for your organisation? How do you best set it up for everyone to use; from the team on the ground through to the executive suite? Join Bree Davies, Product Manager for Portfolio for JIRA, as she takes you through the end-to-end steps of creating a portfolio plan. She'll provide various team member perspectives on usage and expectations, plus she'll share some real world examples of how teams of different sizes and styles have used Portfolio for JIRA. You will leave with a solid understanding of how to use Portfolio JIRA with JIRA Software, along with tips and tricks for best practice long-term agile planning.
Portfolio for JIRA
Scrum Control or Kanban Agility? You Can Have Both, Using Metrics
May 2, 2017 3:40:00 PM - 4:20 PM | Room 113
Are you someone who runs multiple stable Scrum teams, but is curious about migrating to Kanban? Do you think Kanban might lead to a loss of team control and productivity?
Join me as I first discuss the pros and cons of Scrum and Kanban. Because whichever you choose, it should be for the right reasons. Next, I'll talk about how I used JIRA Software's powerful reports and metrics to migrate three Scrum teams to Kanban, without losing agility or control. I'll highlight some aspects of our migration:
- Rituals - How to run metric driven planning meetings and retrospectives in a Kanban oriented team
- Estimation - From point estimation to story consistency
- Metrics - Fluency and cycle times for estimations
SecOps, Bringing Agility into Security
May 3, 2017 3:45:00 PM - 4:00 PM | Room 112
Security threats are all around. Over the past year, Atlassian's Security Intelligence Team has pursued a harmonious state to balance responding to new threats while remaining agile. We call it SecOps.
SecOps is ChatOps, DevOps and SecInt - all wrapped up in one.
We’ll show you how our team has created a Security Intel hub, as well as offer a few tips and tricks using our Atlassian products to make security programs work.
JIRA Core, JIRA Service Desk, Confluence, HipChat, Bitbucket, StatusPage
- A Day in the Life of a HipChat Developer
David Cruz, Senior Software Developer - HipChat Desktop, Atlassian
- Automating Release Governance to Maintain Your Sanity
- Code Reviews vs. Pull Requests
Tim Pettersen, Senior Developer Advocate, Atlassian
- Configuration as Code in Bamboo
Przemek Bruski, Architect, Atlassian Bamboo, Atlassian
- Developers Use Bitbucket and So Can You
Amber Van Hecke, Product Manager, Atlassian
- DevOps Services: Development Pipelines On Demand
Torben Hoeft, Product Owner, Swisscom
- Git Aliases of the Gods!
Tim Pettersen, Senior Developer Advocate, Atlassian
- Software Delivery at Warp Speed: Five Essential Techniques
Domnick Eger, Global DevOps Practitioner, Splunk
- Succeeding with DevOps Behind the Firewall
Roger Barnes, Principal Product Manager - Bitbucket Server, Atlassian
- Unleashing Docker with Pipelines in Bitbucket Cloud
Philip Hodder, Developer, Atlassian
Build & Deploy
Software development changes in a service-first-world. Users expect updates frequently, instantly, and without any downtime. How do development teams ensure quality, reliability, and create a DevOps focused deployment pipeline? See how tools and technologies help software teams work closer together and deploy better software with confidence.
A Day in the Life of a HipChat Developer
May 2, 2017 2:45:00 PM - 3:25 PM | Room 223
Atlassian builds tools for all teams... including ourselves! There's no right or wrong way to use our tools, but we've developed some best practices that a lot of our teams have adopted.
In this session you will learn how an Atlassian developer uses JIRA, Confluence, HipChat, BitBucket, and Bamboo to plan, build, test, and continuously deploy HipChat. You will also learn some tips and tricks for using the Atlassian toolset to take a project from a concept to a released application.
JIRA Software, Confluence, HipChat, Bitbucket, Bamboo
Automating Release Governance to Maintain Your Sanity
May 3, 2017 11:15:00 AM - 11:55 AM | Room 113
For many institutions in financial, medical and other regulated industries, there are many challenges to ensure appropriate governance of software development and release activities. The oftentimes slow and manual effort required to prove compliance with internal and external regulations is at odds with the desire to release value more frequently and stay ahead of the competition. This makes balancing the needs of governance against continuous delivery approaches critical for any institution.
This talk will describe how a global banking and financial services institution is automating their end-to-end software development and release governance process using Atlassian and other vendor products. We will share specific examples of automation such as evidencing a code review has occurred, integration between different products in order to prove successful testing, and interfacing into tools implementing ITIL. Additionally, we will talk about considerations for improving successful adoption by development teams and some of the challenges faced as we’ve started to automate.
JIRA Software, Confluence, Bitbucket, Fisheye/Crucible
Code Reviews vs. Pull Requests
May 3, 2017 9:00:00 AM - 9:40 AM | Room 121
There are many styles of code review, and it can be tough to find a process that works for your team. Do you use Git, SVN, or something more exotic? Do you prefer pre-commit reviews or pull requests? Do you branch, fork, or do everything with patches? This talk examines the various review options adopted by professional teams. We'll investigate Bitbucket pull requests, Crucible reviews, and Gerrit, discussing the pros and cons of each workflow. Then I'll show you the battle-hardened peer review process - refined over thousands of code reviews and pull requests - that Atlassian teams use to maintain the high quality expected of our products.
JIRA Software, Bitbucket, Fisheye/Crucible
Configuration as Code in Bamboo
May 3, 2017 4:15:00 PM - 4:30 PM | Room 223
Configuring Bamboo plans through the UI can be difficult due to long wait times and complexity. Come to this session to learn how you can tweak your configuration and start managing your builds like a pro.
Developers Use Bitbucket and So Can You
May 3, 2017 9:55:00 AM - 10:35 AM | Room 112
Do you think Bitbucket is just a tool for developers and their code? Or perhaps you feel features like diff-views, version control and pull requests have no place in your team's workflow? Well guess again, because Bitbucket works just as well for people like designers, analysts and content writers as it does for software developers!
Join Product Manager Amber Van Hecke as she explains how Bitbucket can help your team. She'll explain the basics to get your non-coding related projects up and running, and showcase how various teams at Atlassian are using Bitbucket for marketing content, design, data sharing and more.
DevOps Services: Development Pipelines On Demand
May 3, 2017 3:45:00 PM - 4:00 PM | Room 121
Adopting DevOps can be a transformative process for many companies. For Swisscom, this involved untangling processes needed to meet regulatory requirements in order to help teams accelerate their adoption of DevOps. Learn how the DevOps Services team created a 'CI/CD as a Service' platform that empowered teams to create their development pipeline on demand, and reduced the time to set up new infrastructure from months to minutes.
JIRA Service Desk, Confluence, HipChat, Bitbucket, Bamboo
Git Aliases of the Gods!
May 2, 2017 3:40:00 PM - 4:20 PM | Room 112
Git's incredible velocity and iron-clad backwards compatibility are a paradox: how does a CLI tool introduce hundreds of new features without changing its existing behavior? With command-line options, of course! The downside is that Git now has literally thousands of options littering its man pages. The only way to master them is through the ancient art of aliasing. This talk covers the nuts and bolts of creating Git aliases and automating Git-related JIRA and Bitbucket interactions from the command line. Attendees will learn tips and tricks for speeding up their workflow, improving their CLI mastery, and they'll also learn a lot about Git in the process.
JIRA Software, Bitbucket, SourceTree
Software Delivery at Warp Speed: Five Essential Techniques
May 3, 2017 1:30:00 PM - 2:10 PM | Room 223
The rise of microservices and containers has dramatically accelerated software delivery. With shorter release times and increased complexity, access to real-time feedback from your build pipeline can be the difference between successful and failed releases. Join Dominick from Splunk for five best practices successful teams adopt to propel software delivery to warp speed while increasing collaboration and breaking down silos. Spoiler alert: this session will include best practices for using analytics to correlate insights into a variety Atlassian tools including JIRA Service Desk, JIRA, HipChat, Bamboo, and more!
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo
Succeeding with DevOps Behind the Firewall
May 2, 2017 5:05:00 PM - 5:45 PM | Room 113
Software teams operating in self-managed or regulated tools environment don't have to resign themselves to slow release cycles. In fact, world class teams are creating competitive advantage in collaboration with their broader organisations by shipping high quality code more often, despite real world constraints.
Join Bitbucket product manager, Roger Barnes, to learn about Atlassian's philosophy on the rise of DevOps and the importance of people, processes and supporting tools. He'll share what's new in the Server and Data Center family of products to help you on your way, going beyond JIRA Software with key developer tools to scale your success, and finding ways to move ever faster... even in the most heavily regulated industries.
JIRA Software, Bitbucket, Bamboo
Unleashing Docker with Pipelines in Bitbucket Cloud
May 3, 2017 2:25:00 PM - 3:05 PM | Room 112
For those using Bitbucket Cloud, Bitbucket Pipelines makes Docker a first class citizen in your CI/CD cycle. Join Bitbucket Pipelines developer Philip Hodder to learn how containers are changing the way developers build software for the cloud, enabling faster development and safer deployments in a microservices world. He'll use practical, real-world examples to show best practices for testing, building, and pushing your Docker containers in the cloud when using Bitbucket Pipelines.
- 5 Simple Strategies for JIRA Service Desk Success
Greg Warner, Senior Technical Consultant, ServiceRocket
- Agile Incident Response and Resolution in the World of Devops
Alex Solomon, CTO and Co-Founder, PagerDuty
- Automation Awesomeness: Scaling JIRA Service Desk
Vincent Wong, Product Manager, Atlassian
- Building a Successful Service Culture: How Airbnb Elevates with JIRA Service Desk
Laurent Bordier, JIRA & Confluence Manager, Airbnb
Chris Arrington, Productivity Tools Manager, Airbnb
- How HipChat Ships and Recovers Fast with DevOps Practices
Mickie Betz, Software Developer, Atlassian
- How the Telegraph Transitioned from Web Support to a DevOps Culture
Carol Johnson, IT Director, Telegraph Media Group
- How Trade Desk Built a Connected Team of 100+ Service Agents
Swati Jain, VP, Professional Services, cPrime
Drew West, Sr. Director, Global Support and Business Intelligence, The Trade Desk
- JIRA Service Desk for Customer Service (Featuring Intuit)
Vincent Wong, Product Manager, Atlassian
Jared Sutherland, Product Manager, Intuit
- Modern Operations at Scale within Viasat – How to Structure Teams and Build Automated Toolsets
Chris Crocco, Lead Network Solutions Engineer, Viasat
Marty Jackson, Director, Office of the CTO, xMatters
- Sink or Swim: How Incident Communication Keeps You Afloat
Scott Klein, Head of Product - StatusPage, Atlassian
Service & Ops
IT operations & support are a critical part of every company. These teams need to collaborate closely with other teams in the organization in order to deliver solutions fast. Learn how effective teams measure, monitor, automate, and improve their processes, infrastructure, and service management in the DevOps era.
5 Simple Strategies for JIRA Service Desk Success
May 3, 2017 3:45:00 PM - 4:00 PM | Room 111
What's the hardest part about bringing in new software? Getting people at your company to actually use it. Join Greg Warner, a veteran of many successful launches, and learn about his time-honed five simple strategies that will make your JIRA Service Desk an overwhelming success. You'll learn how to provide project sponsors with an immediate return on investment, ensure you are delivering the highest value services first and open yourself to act on valuable customer feedback. Learn the session feeling ready to lead your business on an exciting new path for the role of IT.
JIRA Software, JIRA Service Desk, Confluence
Agile Incident Response and Resolution in the World of Devops
May 3, 2017 1:30:00 PM - 2:10 PM | Room 113
Devops has transformed how teams build and run software: you build it, you own it! In this new Devops world, the methods of responding to and resolving incidents have changed dramatically. You no longer have a 24/7 NOC handling incident response; instead, developers and ops engineers must work closely together and go on-call to triage alerts and resolve incidents.
At the same time, with more applications and services moving to the cloud, the impact of major outages has increased. Most enterprises have multiple major incidents each month and lose over $100K in revenue and lost productivity per incident.
This session describes how to effectively manage the entire incident lifecycle end-to-end, helping teams lower the duration and frequency of outages. We will cover the following topics:
- How to prepare and train your team up-front to respond to incidents quickly.
- How to handle triaging large volumes of alerts, identify the severity of issues, and loop in the right people ASAP.
- How to manage and run an incident effectively across multiple responders and stakeholders.
- How to create a learning feedback loop in your incident lifecycle by conducting a blameless post-mortem.
Overall, we will cover people, process, and tools as they relate to the incident lifecycle. In terms of tooling, we will feature a best-of-breed toolchain from Atlassian, PagerDuty, and other modern innovative companies.
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat
Automation Awesomeness: Scaling JIRA Service Desk
May 3, 2017 4:15:00 PM - 4:30 PM | Room 121
At Atlassian, we believe in a simple motto - automate everything that can be automated and streamline everything that can't.
Join us on a journey into automation and demystify processes that allow you to supercharge JIRA Service Desk. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked JIRA software ticket is resolved -- discover how JIRA Service Desk scales with your business.
Let the product work for you, so your IT team can work on what matters.
JIRA Software, JIRA Service Desk
Building a Successful Service Culture: How Airbnb Elevates with JIRA Service Desk
May 2, 2017 5:05:00 PM - 5:45 PM | Room 121
These are the pillars of Airbnb's core values:
- Champion the mission
- Be a host
- Embrace the adventure
- Be a cereal entrepreneur
The IT team set out to deliver a level of service that embraced these values and bring them to life. They called this project “Latitude”: a solution that gives users the latitude - or freedom - to easily find the information and help they need. They practiced champion the mission by providing a self-help solution for the community; Host by listening and working closely with business teams to find excellent solutions; Embrace the adventure by offering insights about evolving methodologies, new tools, and processes; and being a cereal entrepreneur by providing automated self-service help based on individual client needs.
With the help of JIRA Service Desk, project "Latitude" saw these highlights one month after launch:
- 94% response SLA
- 5200 knowledge base article views
- 5% of articles deflecting ticket creation
- 4.9 of 5-star user satisfaction rating
In this session, Airbnb will describe the "Latitude" journey, how it opened up new ways to provide help and delivered results. We'll also talk about what's ahead.
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence
How HipChat Ships and Recovers Fast with DevOps Practices
May 3, 2017 9:55:00 AM - 10:35 AM | Room 223
HipChat operates a ‘You Build It, You Run It’ service model, where developers are responsible for building, testing, and operating their systems. While we have a high speed of development, things can break – but we also recover quickly. Learn about how we've integrated best practices within our planning, building, operating and learning processes to optimize for speed and efficiency but also mitigate, prepare for, and handle incidents.
The presenter will walk you through four steps for how to operate at a high speed of development and also prepare for any incident — planning, prevention, preparation and collecting feedback— and instruct you on how you can build these processes into your Atlasssian workflow (including JIRA Software, HipChat, Bitbucket, Confluence, Bamboo, and StatusPage).
- Planning: How we use JIRA Software and Confluence to plan roadmaps and sync up with teams
- Prevention: Best practices during code reviews and testing
- Preparation: How we prepare for incidents with war games
- Review: Collecting feedback, assessing incident causes and improving our processes
Come out of this session with a newfound understanding of how to use Atlassian products within your DevOps workflow!
HipChat, StatusPage, JIRA Software, Bitbucket, Bamboo, Confluence
How the Telegraph Transitioned from Web Support to a DevOps Culture
May 3, 2017 9:00:00 AM - 9:40 AM | Room 111
As a major news organisation, the Telegraph has a history of staying competitive to remain the number one news brand in the UK. So, how do you support a fast-moving organisation that needs to embrace digital and where change is imperative?
This presentation tells the story of how the Telegraph’s web support team transitioned to a DevOps culture. It will look at how they moved from a team performing traditional website support and implementing ad-hoc releases & roll-back (you build - we support), to an organisation that now supports multiple CMS’s, platforms, apps, a subscriptions channel and APIs (we build - we support). Come and learn more about the impact of changes in organisational structure, methodologies used, the need to remove boundaries and how failure can lead to ultimate success.
JIRA Service Desk, Confluence
How Trade Desk Built a Connected Team of 100+ Service Agents
May 3, 2017 11:15:00 AM - 11:55 AM | Room 112
Speed and efficiency. They're focal points for every business discipline, and IT Operations & Support is no exception. These teams must be on the lookout for the next generation of tools and technology to streamline their systems and stay competitive.
Here are some of the many topics we'll cover in this talk:
- Internal collaboration gaps between engineering and IT teams, and how to bridge them
- Centralizing service operations management with self-service portals for internal employees and customers alike
- Handoffs and metrics in a high volume (75K requests annually) and global support (over 100 service agents globally) context
- Advanced analytics data for proactive process and product improvements
We'll also talk about the criteria for selecting Atlassian as your go-to platform, and how to integrate and automate business rules into service requests using the Atlassian ecosystem.
We hope you'll come away with a solid understanding of how to build, grow, and maintain a successful service operations .
JIRA Software, JIRA Service Desk
JIRA Service Desk for Customer Service (Featuring Intuit)
May 2, 2017 3:40:00 PM - 4:20 PM | Room 223
JIRA Service Desk is used across a variety of different teams from IT and operations, through to HR and finance. But can you guess what one of the biggest use cases for JIRA Service Desk is? Customer Service! Almost 50% of JIRA Service Desk customers use it primarily to support their external customers.
Come and learn how you can set up your company for success by following the best practices for running customer service, operations and development on the Atlassian stack. We'll also dive deep into the new features for customer service so you'll walk away with actionable tips and tricks you can try with your team!
We will go through:
- Best practices on setting up an external customer focused customer portal with knowledge base support
- Customising your branding and communication with your customers
- Ways to enable your support and development team to work closer together
- Tips and tricks from Intuit on using JIRA Service Desk for external customer support
JIRA Software, JIRA Core, JIRA Service Desk, Confluence
Modern Operations at Scale within Viasat – How to Structure Teams and Build Automated Toolsets
May 2, 2017 2:45:00 PM - 3:25 PM | Room 112
As enterprises continue to transition their technology organizations to operate at higher velocity and break down barriers with DevOps transformations, they need to be able to respond to service disruptions and incidents quickly, and with minimal impact to the productivity of their teams. Learn how ViaSat — a global provider of satellite and wireless communications — securely connects businesses, governments, and military organizations to the Internet using structure, automated toolsets and teams. Join Marty Jackson, Director, Office of the CTO, xMatters and Chris Crocco, ViaSat’s Network Solutions Engineer, to learn how the ViaSat team managed the integration of alerting, issue tracking and change and release management with JIRA Software, JIRA Service Desk, HipChat and xMatters into a complex IT ecosystem and drove the company’s transition from an Operations to a DevOps-centric model of IT incident communications.
JIRA Software, Confluence, HipChat
Sink or Swim: How Incident Communication Keeps You Afloat
May 3, 2017 2:25:00 PM - 3:05 PM | Room 111
Downtime is stressful. Don't let a lack of communication add extra weight to your issues.
Join Scott Klein, co-founder and head of product for StatusPage, as he shares best practices for communicating effectively during an incident. He'll offer tips for increasing communication efficiency, reducing ticket load, and how to use StatusPage alongside the rest of your Atlassian toolset. Finally, Scott will discuss the expert ingredients of an effective incident response team: pre-incident preparation and post-incident followup with affected users.
- 10 Atlassian Tool Hacks to Improve Team Culture
Sherif Mansour, Principal Product Manager, Atlassian
- Brick by Brick: Building Collaboration at The New York Times
Matthew Shadbolt, Director of Real Estate Products, The New York Times
Katherine McMahan, Project Manager, Real Estate Products, The New York Times
- Bundeswehr Blueprint: A Collaboration Platform for the German Military
Nils Merkle, Captain, German Armed Forces
- Don't be Left Out: Tips for Working in a Remote Team
Adam Hynes, Senior Developer, Atlassian
- How to Drive Confluence Adoption
John Wetenhall, Strategy & Operations Manager, Confluence, Atlassian
- Not Me, We. How Inclusive and Diverse Teams Represent the Future
Dom Price, Head of R&D and Work Futurist, Atlassian
Aubrey Blanche, Global Head of Diversity & Inclusion, Atlassian
- The Key to Great Teams: Understanding the Human Operating System
Stefan Knecht, Manager, it-economics GmbH
- The Team Playbook: A Recipe for Healthy Teams
Dom Price, Head of R&D and Work Futurist, Atlassian
Georgie Bottomley, Senior UX Research, Atlassian
- Top 5 Meeting Tips Made Possible by JIRA and Confluence
Mary Raleigh, Strategy & Operations Team Lead, Atlassian
John Wetenhall, Strategy & Operations Manager, Confluence, Atlassian
- Trello and Atlassian: Powered-Up, Ready to go!
Rich Manalang, Partner Engineering Team Lead, Atlassian
Teams & Innovation
Building strong, collaborative, and focused teams at all levels of an organization is important for its ongoing success. This track is all about how to improve teamwork, connect distributed teams, create a DevOps culture, scale teams, balance innovation with day-to-day work, and much more.
10 Atlassian Tool Hacks to Improve Team Culture
May 3, 2017 1:30:00 PM - 2:10 PM | Room 121
Your team is already running along with JIRA, Confluence, or HipChat enabling you to deliver awesome projects. But can they help you with team culture? How can you use the tools your team already has in place to cultivate an innovative and open culture?
This talk will cover different ways to use JIRA and Confluence to hack your team culture. We will give you tips on how to use Atlassian to make large organizations feel like small teams, build and maintain an innovative culture, and inject some fun and humor into your team - making your workplace feel a bit more enjoyable!
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat
Brick by Brick: Building Collaboration at The New York Times
May 2, 2017 5:05:00 PM - 5:45 PM | Room 112
The New York Times has undergone enormous digital changes in recent years, especially in the Real Estate section. With innovative uses of Confluence and JIRA, including by a distributed development team in India, Finland, Romania, and New York, the NYT Real Estate team has helped the newsroom and sales teams align around a common purpose, and built experiences which have significantly grown both audience and revenue. Come hear the NYT Real Estate team share their journey, and how Confluence has been instrumental in connecting teams, sharing insights and delighting their readers.
JIRA Software, Confluence
Bundeswehr Blueprint: A Collaboration Platform for the German Military
May 3, 2017 11:15:00 AM - 11:55 AM | Room 223
It's true – even the Bundeswehr uses Confluence to organize their work. In fact, they use it for a great deal of their collaboration, coordination, and communication. But convincing the German Armed Forces to go digital with their knowledge base was no easy feat. In this talk, Nils Merkle, Air Force Captain, will recount how a team of four Confluence evangelists promoted social collaboration in a hierarchical environment through tactics like phone support, on-site seminars, and biannual community meetings. Come hear Bundeswehr insights, use cases, and best practices that can help any organization maximize Confluence's potential. And, of course, some funny stories that came about along the way.
Don't be Left Out: Tips for Working in a Remote Team
May 2, 2017 2:45:00 PM - 3:25 PM | Room 113
Working with a team on the other side of the world can be a lonely, frustrating experience. But with the right attitude, practices, and tools, it still can be an effective way to build software with others. Hear from Atlassian developer, Adam Hynes on how he moved to the other side of the world and stayed productive (and sane) without changing teams.
Learn how he uses tools such as Floobits for real-time remote pairing, Confluence for white-boarding hard problems with distant teammates, and HipChat for asynchronous stand-ups to keep the team on the same page across timezones.
You'll come away with several remote working tips that'll set you up for success.
JIRA Software, Confluence, HipChat, Bitbucket
How to Drive Confluence Adoption
May 3, 2017 4:15:00 PM - 4:30 PM | Room 111
Do you want to bring your team closer together and improve collaboration throughout your company? Perhaps you see the value of implementing Confluence across every team for work and content collaboration, but your colleagues are stuck emailing files back and forth. John will show you four techniques to help drive adoption of Confluence across your organization that will build and scale your company culture at the same time. You'll learn practical ways to work more efficiently such as how to run better meetings and iterate on files without drowning in emails and really_long_file_names_JW.docx, plus fun ways to engage co-workers with intro blogs. Your colleagues will thank you for saving them from email and your boss will promote you for building company culture. (Promotion not guaranteed :) )
Not Me, We. How Inclusive and Diverse Teams Represent the Future
May 3, 2017 9:55:00 AM - 10:35 AM | Room 113
Turns out, great minds don't always think alike. Teams created with an eye toward diversity–including different perspectives, experiences, and ways of solving problems–and brought together in inclusive environments, represent the future of innovation. But how?
In this talk, you'll find out. This session discusses the business and science of diverse, inclusive teams. But instead of focusing on theory and case studies, two different people will demonstrate the power of diverse thinking... live. That is, our presenters will identify potential solutions to real business challenges in real time, while you watch. You'll see diverse ways of thinking in action, and how they lead to more ideas, more effective collaboration, and better solutions.
The Key to Great Teams: Understanding the Human Operating System
May 3, 2017 9:00:00 AM - 9:40 AM | Room 112
How do organizations become adaptive, agile, and resilient? What fosters trust and makes people feel safe to speak their minds? Stefan Knecht from it-economics – a 2016 Best Workplaces in Germany award recipient – say the master key lies in a social operating system used for over 300,000 years: the human operating system (OS H). Recent findings from behavioral, cognitive, and organizational sciences help us understand parts of this system – like what makes humans tick and how groups successfully form and perform. This talk will explain the idea behind OS H and teach you how you can employ the concept in your own organization to build trust, resiliency, adaptivity, etc. Come away with a solid understanding of social needs and the company dynamics you can help create to meet these needs. Even the best tools and technology will only get you part of the way to building world-class teams.
JIRA Software, JIRA Core, Confluence, HipChat
The Team Playbook: A Recipe for Healthy Teams
May 2, 2017 3:40:00 PM - 4:20 PM | Room 121
The benefits of a high performing team are endless. They are autonomous, empowered, responsible and effective. At Atlassian, we've pioneered the Team Playbook, which is our way of scaling teams by getting smarter, not bigger, and driving a culture of continual improvement. Utilised by hundreds of teams within Atlassian, we've made our secret sauce not so secret. Don't come to this session for a lesson on theory...come to this session to hear the philosophies and principles of the Team Playbook from Dr. Dom, our internal team doctor, and insightful and practical stories from Georgie, one of our users of the Team Playbook. You'll leave this session invigorated, engaged and ready to take action.
Top 5 Meeting Tips Made Possible by JIRA and Confluence
May 3, 2017 2:25:00 PM - 3:05 PM | Room 113
Meetings have become a necessary evil of corporate life. They are essential to working together as a team, but they can easily become a waste of time and leave attendees with no clear outcomes. In fact, the average employee wastes over 30 hours each month in unproductive meetings. John and Mary are meeting gurus who have facilitated everything from sprint planning meetings to all-day strategy sessions for executives. Whether you run meetings or just want to take back your calendar, you'll learn our tried and tested rules for effective meetings for both attendees and facilitators. Plus, discover 5 ways JIRA and Confluence help you take meetings from painful to productive.
JIRA Software, JIRA Core, Confluence, HipChat
Trello and Atlassian: Powered-Up, Ready to go!
May 3, 2017 3:45:00 PM - 4:00 PM | Room 223
Power-Up your Trello-fu with the new JIRA, Confluence, Bitbucket, and HipChat integrations. This talk will show the full power of Trello along with the Atlassian stack. Partner Engineering lead, Rich Manalang will show how a simple Trello board can be enhanced to support your Atlassian workflow needs from conception to planning and code to deployment while keeping everyone in the collaboration loop.
Trello, JIRA Software, Confluence, Bitbucket, HipChat
- A Brave Journey in Merge Waters: How Paysafe Consolidated Their Atlassian Tools
Radostina Kavrakova, IT Product Support Manager, Paysafe Group plc
George Stoyanov, Senior Software Engineer & Project Leader, Nemetschek Bulgaria
- Be Prepared for Growth - Confluence at Thales
Jean-Christophe Mielnik, Technical Communities Management, Thales
- Building Trust for Adoption at Enterprise Scale
Frederic Ros, Head of Development Efficiency and Lifecycles, Amadeus
Hugo Questroy, Senior Manager, Software Development Engineering, Amadeus
- Enterprise Ready - What's New in Data Center
Keshav Puttaswamy, Head of Product, Server, Atlassian
- Evolving a Worldwide Customer Operations Center Using Atlassian
Norbert Kujbus, IT Applications Manager, CRM, National Instruments
- How Atlassian Manages Risk and Compliance with JIRA Software and Confluence
George Totev, Head of Risk & Compliance, Atlassian
- Scaling Agile with JIRA Software and Portfolio for JIRA
Dennis Struis, Product Owner JIRA, ABN AMRO
Rik de Valk, Product Owner, ABN AMRO
- Scaling IT Operations in a DevOps World
Paul Buffington, Principal Solution Engineer, Atlassian
- Simplicity at Scale - Growing Teams at Atlassian
Mat Lawrence, R&D Program Manager, Atlassian
- The Four Principles of Atlassian Performance Tuning
Dan Hardiker, CTO, Adaptavist
Scale & Extend
If you want to take your use of Atlassian products to the next level, these sessions are for you. Get practical tips easing administration, upgrading versions, increasing end-user adoption, scaling your infrastructure, and using Atlassian in unusual ways.
A Brave Journey in Merge Waters: How Paysafe Consolidated Their Atlassian Tools
May 3, 2017 1:30:00 PM - 2:10 PM | Room 112
After a large merger in mid-2015, Paysafe, a fintech company providing payment solutions worldwide, had several instances of Atlassian products spread across the globe. With 4 JIRA Software, 3 Confluence, 2 Bitbucket, 2 Bamboo and 2 HipChat server instances, our team made the bold decision to unify them into a single instance for each product. Further complicating the already daunting task were 6 active directories of users, a diverse set of admins, and different levels of organizational maturity across our development, product, and business teams. A year after we set sail, Paysafe now has a single production instance of the majority of these products, with little impact to users, no data loss, and improved performance. In this session, we will outline our journey into the uncharted waters of consolidation focusing on our 4 JIRA instances, as this was the most critical and challenging mission in our quest. Together with our Atlassian Solution Partner, Nemetschek Bulgaria, we will share tips and best practices on limiting downtime, eliminating the risk for loss of vital data, and the unification of user management.
JIRA Software, JIRA Core
Be Prepared for Growth - Confluence at Thales
May 3, 2017 9:55:00 AM - 10:35 AM | Room 111
Thales is a global technology leader for the aerospace, transport, defense, and security markets. With 64,000 employees in 56 countries, Thales has a unique capability to design and deploy equipment, systems, and services to meet the most complex security requirements. In the past two years, led by the vision of the engineering department, Confluence has become an official Thales platform aimed at servicing the entire organization. Thales has deployed the associated governance and change management functionality to improve robustness and performance, while preserving flexibility, as they consider moving to a Data Center solution. In this session, Thales will share their experience in moving from top-down to collaborative practices, while leveraging the power of Confluence Server. Thales will also share best practices your organization can use as you scale, including improving integrations to homegrown solutions, governing the platform, and supporting multiple business end users' demands.
Building Trust for Adoption at Enterprise Scale
May 3, 2017 9:00:00 AM - 9:40 AM | Room 223
Amadeus is the leader in technology solutions for the global travel and tourism industry. The Atlassian suite is integral to fostering collaboration, efficiency, and effectiveness among Amadeus' widely distributed teams. As a large company with a significant amount of existing homegrown tooling and processes, it was imperative for Amadeus to be able to integrate Atlassian products with existing tools to ease adoption and maximize overall return. Additionally, as they're mission-critical products to business, scalability, high availability, and resiliency across Atlassian products was imperative to fostering trust across the organization.
In this session, we will share how we built trust for our 14,000+ Amadeus employees in over 20 geographical locations, by improving efficiency, easing integration with existing solutions, and increasing the overall operability and scalability.
JIRA Software, Confluence, HipChat, Bitbucket
Enterprise Ready - What's New in Data Center
May 2, 2017 2:45:00 PM - 3:25 PM | Room 121
Data Center provides administrators with high availability, performance at scale, deployment flexibility and control when hosting Atlassian applications. Join us to learn about the improvements to Data Center's core technology, latest product updates and direction. Don't miss hearing what our customers have planned and are doing with Data Center!
JIRA Service Desk, JIRA Software, Confluence, Crowd, Bitbucket, HipChat
Evolving a Worldwide Customer Operations Center Using Atlassian
May 2, 2017 3:40:00 PM - 4:20 PM | Room 111
National Instruments, a global leader in test, measurement, and control solutions, has grown its customer operations centers and their use of Atlassian across the world from 100K to 1M+ number of issues per year and from 80 to 500+ agents over the past six years. Atlassian has grown with the growth of their business, now allowing National Instruments to process over 3,000 emails daily using JIRA Service Desk Data Center.
In this session, National Instruments will share the story of its business growth and how Atlassian continues to support it. National Instruments will also share best practices and tips for some of the challenges your organization may face when scaling customer operations, particularly around performance, reporting, governance, and supporting infrastructure.
JIRA Software, JIRA Service Desk, StatusPage
How Atlassian Manages Risk and Compliance with JIRA Software and Confluence
May 3, 2017 3:45:00 PM - 4:00 PM | Room 113
Traditional Governance, Risk & Compliance (GRC) tools are big, expensive, and challenging to manage and integrate. They typically require an army of people to implement and maintain. At Atlassian, we use the power and flexibility of JIRA Software and Confluence to manage our GRC for a low cost, while seamlessly integrating with our existing processes and teams. Join us if you manage risk and compliance, work in information security, conduct audits, or if you are just tired of chasing audit remediations. We will share best practices that organizations in all industries or geographic locations can leverage to manage their governance, risk & compliance needs.
JIRA Core, JIRA Service Desk, Confluence
Scaling Agile with JIRA Software and Portfolio for JIRA
May 3, 2017 2:25:00 PM - 3:05 PM | Room 223
In 2015, ABN AMRO, one of the largest banks in the Netherlands, rolled out agile across their organization. Within a year and a half, ABN AMRO grew from over 100 to 7000 users, and they are now moving towards using JIRA Software Data Center. This growth greatly increased their system complexity, that included 65 administrators that had created over 65 issue types, 250 statuses, and 400 workflows.
In this session, ABN AMRO will share the process of introducing scaled agile to their organization, which includes identifying the impact on usability, gathering metrics, and improving system performance and maintenance. You can also learn about how Portfolio for JIRA is an integral part of scaling agile across an organization and which best practices you can apply to your own journey.
Portfolio for JIRA, Bitbucket, JIRA Software
Scaling IT Operations in a DevOps World
May 3, 2017 4:15:00 PM - 4:30 PM | Room 112
Siloed IT and development organizations are becoming a thing of the past. If you are looking for ways to improve IT operations to support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident response to outages and and how to reduce resolution time. You'll see how a Service Catalog, Runbooks and Post Incident Reviews (PIRs) help unify these teams. ChatOps and automation are also key to success and topics for discussion. Finally we'll look at ways to create fast and continuous feedback.
JIRA Service Desk, JIRA Software, Confluence, HipChat, StatusPage
Simplicity at Scale - Growing Teams at Atlassian
May 3, 2017 11:15:00 AM - 11:55 AM | Room 121
What if I told you that large teams could still be nimble? It's a common fear that as teams grow they will lose their own speed and efficiency. But at Atlassian, we have developed some specific strategies to support one of the largest and quick-growing departments at Atlassian.
You will hear how we are keeping things simple as we grow by focusing on fostering trust, clarifying ownership, and encouraging effective collaboration. In addition to learning what tactics we use to coordinate cross-product strategy, development, and delivery, you will leave this session with ideas that your organization can use to gain understanding and visibility across your teams as they grow.
The Four Principles of Atlassian Performance Tuning
May 2, 2017 5:05:00 PM - 5:45 PM | Room 111
There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage