Upcoming Atlassian events

Sessions by track


There's a track for everyone. With over 60+ breakout sessions, you'll be sure to discover talks around the topics you're most interested in.

Stay tuned for more session announcements!

Track 1

Atlassian Admin

Whether you're a longtime administrator of Atlassian tools or just getting started, this track will help you manage, upgrade, and optimize the Atlassian stack. Transform your organization and help teams get the most out of your Atlassian products.

20 First Time Jira Admin Tips

Sep 04 17:20 - 17:35 | Room 10

With great power, comes great responsibility. Jira has the power, but do you know the best way to leverage it to help your organization succeed? We bring the best practices and lessons learned from 4 years in Atlassian support and running a boutique Atlassian Partner company focused on enterprise clients to the table. From choosing the right number of admins to little-known resources where you can find assistance, we'll help you get started down the right path.

Products covered:
Jira Software, Jira Core, Jira Service Desk

« Track summary

Assembling your Atlassian Admin Team

Sep 04 16:30 - 17:10 | Room 7

Like the Avengers, your team of Atlassian product admins can come from every part of the company. But each admin has unique skills and a different definition of "success" with Atlassian. Successful companies running on Atlassian have champions at every level of the organization. Individual team leads run projects. Jira experts manage complex workflows. The IT department makes automatic account provisioning possible.

But how should your admin team be organized? How can you set up your Atlassian products to maximize flexibility for end-users while maintaining controls your IT department requires. Atlassian product managers Dave Meyer and Helen Xue will present an overview of Atlassian administration models for our Cloud, Server, and Data Center offerings. Whether you're starting on the Atlassian stack or have been a customer for years, you will learn how to unlock the potential of Atlassian products and get the most out of your Atlassian investment.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Confluence, Trello, Bitbucket

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Find the Root Cause - Atlassian Logs and ELK

Sep 04 11:50 - 12:05 | Room 6

The numbers tell the tale! By aggregating log files in an easy to use tool, where you can easily zoom in into problems, you get a clear view on what improvements can be done to increase the stability and performance of your instance. Joachim Bollen, an Atlassian expert with a long-time focus on performance and stability, will guide you through the setup and configuration of Elasticsearch, Logstash, and Kibana (ELK) to aggregate the logging and metrics of your Atlassian applications (Jira, Confluence, and Bitbucket). He will show you how this setup helped in detecting the root cause of performance issues in Jira and how dashboards can help you monitor the health of your Atlassian applications.

Products covered:
Jira Software, Jira Service Desk, Confluence, Bitbucket

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Getting Serious About Cloud Migration

Sep 04 14:50 - 15:30 | Room 9

Let's face it. Server to cloud migration has been the elephant in the room for some time now. Join Steven as he walks through Atlassian's very own journey migrating their internal server products to their cloud products. Attendees will hear about Atlassian's migration challenges, ways they overcame them, and how they seek to improve the experience for customers with a sneak peek at the new and improved migration tooling.

Products covered:
Confluence

« Track summary

Jira Consolidation and Migration - the Benefits of Hindsight

Sep 05 14:50 - 15:30 | Room 9

Jira often starts small and grows organically within a business, a side effect of this can be that even small organizations find themselves with multiple Jira instances, deployed in different ways, leading to complexity for users and IT teams.

Consolidating Jira instances is not as straightforward as simply copying data, any migration needs a plan, and to be well managed, staged and tested. Based on my experience of consolidating 26 JIRA instances of varying versions, configurations, and use-cases, into a single Data Center instance, I will discuss the process adopted, the lessons learned and propose a fresh approach for those planning to migrate, including the tools used, methods adopted, and how to avoid creating problems later on.

20/20 hindsight is always the clearest.

Products covered:
Jira Software, Jira Core

« Track summary

Jira Performance Testing

Sep 05 14:00 - 14:40 | Room 6

Are you wondering how much growth your Jira can handle? Are you curious about how upgrading Jira would impact your end-user performance? If so, then this session is for you! You'll see how our performance testing toolkit can help you answer these questions with insights that are especially relevant to your Jira setup. You'll hear how we designed the toolkit to be meaningful, time-saving and adjustable to your needs.

Products covered:
Jira Software, Jira Core, Jira Service Desk

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Jira Upgrades at Scale - Tips from Seasoned Admins

Sep 04 11:00 - 11:40 | Room 11

Upgrading your server instance to a newer version is the key to unlocking the latest features, updates, and bug fixes. However, navigating the complexities of a scaled instance upgrade can be overwhelming. In this talk, we'll share real customer examples to show you the do's and don'ts of server version upgrades at scale. You'll see first-hand how large customers have successfully navigated version upgrades and walk away with actionable tips to inform your next upgrade.

Products covered:
Jira Software

« Track summary

Track 2

Scaling Atlassian

Discover how sucessful, large teams set up Atlassian for high availability, scalability, and performance. In this track, you'll learn all about how to run Atlassian software at scale.

A Journey From Bureaucracy to Enterprise Agility in Government

Sep 04 11:00 - 11:40 | Room 6

The Norwegian Labor and Welfare Directorate (NAV) is pioneering the digitization of the public sector in Norway. In this talk, they'll take you on their journey to build the world's best labor and welfare solutions, from bureaucracy to enterprise agility. Learn how they reorganized and scaled their IT organization to deliver faster (and cheaper!), find out how they ensure alignment between business and IT, and discuss how the Atlassian tools can support agile at scale by de-scaling and simplifying.

Products covered:
Jira Software, Jira Service Desk, Confluence

« Track summary

Atlassian Data Center in Kubernetes the Cloud Native Way

Sep 05 14:50 - 15:30 | Room 8

In a world where innovation is demanded at an even higher rate, many global companies are turning to Atlassian products to manage their product development processes. As these systems become mission critical, there is no room left for maintenance windows, manual playbooks, and traditional IT approaches. This talk will show you the benefits of running Atlassian Server and Data Center products in a modern Cloud Native infrastructure - based on Kubernetes. Learn how to deploy, upgrade and scale in a matter of seconds, and how desired state configuration will ensure a self-healing system - even at night! You'll also see how Praqma has dockerized the main Atlassian tools, in a way that makes them production and cluster aware.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Confluence, Bitbucket

« Track summary

Been There, Scaled That: Making the Right Bets in Team, Process and Tools at VMware

Sep 05 10:30 - 11:10 | Room 4

Stay tuned for more details.

Products covered:
Jira Software, Jira Service Desk, Confluence, Statuspage

« Track summary

Expand Your Data Center Experience With Marketplace Apps That Scale

Sep 04 17:20 - 17:35 | Room 9

As Atlassian grows the Data Center platform, the Ecosystem team has been working with developers in setting standards for a great app experience. This talk will cover the growth in app adoption across teams using Data Center and the guidance for what it means for an app to be data center approved. We'll look over some of our most widely adopted apps and how Atlassian and our developer community is investing in bringing many of our best apps to Jira Family and Confluence Data Center platforms.

Products covered:
Jira Software, Jira Service Desk, Confluence

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Sizing Jira Software for Performance - the Trifecta!

Sep 04 11:50 - 12:05 | Room 11

Jira performance is highly dependent on the trifecta of environment, data complexity, and usage patterns. In this talk, learn from Dev Govindaswamy's 10+ years of experience managing Jira environments of all sizes (100K issues to 1M+ issues) that were architected to be highly performant. This talk will outline the factors affecting Jira performance and how to measure if your current Jira environment is sized adequately for your data complexity and usage patterns.

Products covered:
Jira Software, Jira Core, Jira Service Desk

« Track summary

The Essential Guide to Operating Bitbucket Server and Data Center

Sep 05 11:20 - 12:00 | Room 9

Administrating a Git server like Bitbucket can be counter-intuitive and requires some knowledge of Git, specifically how it consumes resources. After laying a foundation of Git and Bitbucket's performance behavior, you'll learn about the metrics you should monitor with Bitbucket's built-in capabilities to keep your instance running smoothly. You'll also learn about capacity planning, how to leverage Bitbucket Data Center to scale effortlessly and best practices for running Bitbucket in AWS.

Products covered:
Bitbucket

« Track summary

Tuning Jira Horsepower for Scaling and Performance

Sep 04 14:50 - 15:30 | Room 8

Jira is a powerful, flexible system that can support thousands of users, hundreds of projects, and millions of issues. But as the numbers of teams depending on Jira grows, managing performance becomes a larger priority — degraded performance and downtime isn't an option. To successfully tune Jira for performance, you need to understand how to plan for and respond to the system when it's under pressure, and how to deal with the unexpected. Join this session to learn how to benchmark and test performance, calibrate usage patterns against other example instances, and discover the secrets to "Jira Horsepower": the combination of available compute resources, I/O performance, and scale and usage models. See why Jira responds to user requests the way it does, and what can help or hinder that performance metric.

Products covered:
Jira Software, Jira Core

« Track summary

Track 3

Custom-fit Atlassian

No team or organization is the same. Learn how to custom-fit Atlassian tools for your different use cases and needs, and maximize the power of apps to your advantage.

Atlassian Automation – A Guide to Being Lazy

Sep 04 14:00 - 14:40 | Room 7

Nobody likes busy work! But as your teams continue to grow, administrative work can explode causing basic management of users, projects, performance, and information to become a bottleneck for productivity. Raju Kadam has automated the Atlassian Stack for Tesla, Pandora, Cisco, and others for over 13 years now. Follow his journey of working smarter not harder as he bridges gaps between custom-solutions and off-the-shelf products to answer the Why, When and How to automate with what you have—and when not to.

Through real-world examples, you will learn how to use existing tools to automate tasks and improve efficiency - such as the use of existing REST APIs, browser automation, custom integration and even building your own apps to get things done.

And finally, remember the mantra - Stay lazy and let automation do the work for you :)

Products covered:
Jira Software, Jira Service Desk, Confluence, Bitbucket

« Track summary

Building Bridges: Integrating Atlassian and Microsoft Teams to Drive Productivity

Sep 04 14:50 - 15:30 | Room 4

In partnership with Atlassian, Microsoft has built several integrations on top of Jira, Bitbucket and Trello APIs allowing customers to use these apps directly in the context of Microsoft Teams. Attend this demo-heavy session to hear directly from Kavitha Kadambi, Wipro’s GM of Strategic Programs on how the integrations have helped Wipro employees to increase productivity, and see how they can also help your organization get work done faster. We’ll also share best practices from the other 200 thousand organizations that use Teams.

Products covered:
Jira Software, Jira Core, Trello, Bitbucket

« Track summary

Choosing Wisely When Extending Atlassian Products

Sep 04 11:50 - 12:05 | Room 9

Customizing Atlassian products so they match your needs exactly is everybody’s dream. But getting that custom-fit comes with a choice. Do you get a Marketplace app from one of our awesome Marketplace vendors or do you build something customized specifically to meet your needs? If you decide to customize yourself do you understand the path ahead of you?

In this talk, Ralph Whitbeck will discuss the various options you have to get a custom-fit for your Atlassian products. We’ll show you what’s possible for Jira and Confluence. We’ll walk through some options to customize like extending the UI, using the REST APIs, and the differences between Cloud and Server. By the end, you’ll have a better understanding of how to start your customization journey.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Confluence, Bitbucket

« Track summary

Dominos’ Delivery of a Faster Response Was No Standard Order

Sep 05 14:00 - 14:40 | Room 9

Come listen to Domino's Pizza share how they transformed a complex, multi-ticket, time-consuming Security Engagement process into an automated workflow. Using deep knowledge of Splunk software, Atlassian tools, a little ingenuity and a lot of ITSM, a great Application Security team and DevOps best practices, Dominos' Information Security Team now responds faster than ever. Splunk ITSI enables Domino's Pizza to display Real-time Application Security metrics in a Rich and Powerful Dashboards for C-Level audiences to Technical leaders.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Confluence

« Track summary

How Integrated Test Management Keeps SBB on Track

Sep 05 16:20 - 17:00 | Room 9

While Developers, Architects, Requirement Engineers, Product Owners and others had already moved to Jira and Confluence, Swiss Federal Railway’s test engineers were left behind with HP ALM. Shortly after, problems that started as misunderstandings had escalated into complete communication silos—and even refusal to work between teams.

But there was a bright spot: independently and of free will, the teams started working in parallel to move off their outdated tools and transition to a better collaboration model.

Join Andreas Wieczorek as he explores that transition, the challenges they faced, and the benefits of using tightly connected tools with the same UX to empower diverse roles and skillsets to work together better than before with a fully integrated Atlassian solution.

Products covered:
Jira Software, Jira Core, Confluence

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Sky’s the Limit With Atlassian Apps

Sep 04 16:30 - 17:10 | Room 11

Sky, Europe's leading entertainment and communications business, has developed a customer management platform which seamlessly integrates it's contact centers, online sales channels, and mobile applications. Using a combination of Confluence, Jira, Portfolio for Jira, FishEye, and a number of marketplace apps, Sky has created a powerful, integrated software development lifecycle (SDLC). In this session, we'll explore how Sky's SDLC ecosystem has been developed to provide traceability of large-scale programme development, enhancements to improve the visibility of progress, and upcoming plans for test management optimization.

Products covered:
Jira Software, Portfolio for Jira, Confluence

« Track summary

Track 4

DevOps and Tools

Building a seamless development and operation pipeline with feedback loops can be a challenge. Learn how teams are bringing visibility and collaboration into the software development and operation process.

Build, Deploy, Monitor – Like a Boss!

Sep 04 11:00 - 11:40 | Room 4

A once painful process of releasing and operating Jira Cloud has improved drastically, allowing us to ship a large and complex Jira Cloud monolith to thousands of customers in under 90 minutes. This is all done while maintaining availability and reliability goals of 99.95%, along with a steadily decreasing Mean Time To Repair (MTTR).

Come along and learn how to

  • implement an optimal branch & merge strategy and maintain higher code quality using Bitbucket. Combine this with Bamboo to keep the continuous integration engine running smoothly to enable developers quickly get started on new feature work.
  • establish a culture of monitoring within the development organization that helps to heavily reduce the time to identify and resolve customer impact.
  • use synthetic checks for continuously monitoring core functionality to quickly detect problems that can cause a high severity incident.

Products covered:
Bitbucket, Bamboo

« Track summary

Compliance in an Agile World

Sep 05 14:00 - 14:40 | Room 4

Meeting compliance obligations often means putting in checkpoints at every turn and this often collides with our agile approaches for developing and delivering value to the customer fast. Hear from Guy Herbert, Risk, and Compliance Guru at Atlassian how we use process and tools to be compliant for multiple obligations and while making over 500 changes a day. This will cover development, deploy and the joy of compliance obligations.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Confluence, Bitbucket

« Track summary

How Atlassian Does Ops in 5 Easy Steps 

Sep 05 14:50 - 15:30 | Room 4

Over the past 5 years, Atlassian has evolved how we run services, and how we keep our systems running. This talk goes through the history of this evolution at Atlassian, including how we:

  • Prioritise and implement changes using Jira Software and Bitbucket
  • Build, test and deploy changes using Bitbucket Pipelines, Feature Flags, and incremental deployment
  • Maneuver through the incident lifecycle using Jira Service Desk, monitoring tools, and Confluence
  • Learn from incidents using our Post Incident Review Process, using both Jira and Confluence
  • Lastly, how we then connect our learnings back into the Software development process

After this talk, you will walk away with a clearer idea of how Atlassian uses our products to operate software, and how you can adopt similar industry-leading practices.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Confluence, Statuspage

« Track summary

Managing Complex Application Deployments

Sep 04 17:20 - 17:35 | Room 7

Providing a cloud-based financial analytics and performance platform used by almost 1,000 hospitals around the United States, Strata Decision Technology, is in the process of transitioning from a monolithic solution to a microservices-based architecture in order to better help these hospitals and health systems drive margins to fuel their mission.

Using the likes of Jira and Statuspage, learn how utilizing a DevOps approach has helped the team deliver many large releases per year, all the while still ensuring complete separation of sensitive healthcare data and providing maximum visibility throughout deployments.

Products covered:
Jira Software, Jira Service Desk, Confluence, Statuspage

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One Queue to Rule Them All – Monitoring With Jira

Sep 04 14:50 - 15:30 | Room 6

Demonware’s Monitoring team are responsible for monitoring the online services for Activision Publishing games. This means ownership of keeping millions of players and thousands of servers online at all times.

They have transformed from a traditional 24/7 Network Operations Center to upskilled engineers who have developed and implemented a new monitoring stack, helping to change the culture of the organization with an eye towards quality, reliability, and supportability. A big part of this was moving from manually created email-style ticketing to automatically created tickets in Jira, and later to Jira Service Desk.

In this talk you'll learn how the team use custom fields, plugins, and integrations to move away from browser-tab-ageddon to a simple Jira Service Desk queue that reduces context switching and confusion, resulting in a better experience for gamers all around the world.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Confluence

« Track summary

Overcoming Modern CI/CD Challenges with Bitbucket Pipelines

Sep 05 10:30 - 11:10 | Room 8

Getting started with CI/CD hasn't always been easy. While the practice has long existed to help teams build software more efficiently and effectively, traditional CI tools have required a lot of effort to configure and maintain. And as the adoption of continuous integration and delivery increases, another challenge has also arisen - staying up-to-date with releases across a company has become more difficult as teams deploy more frequently.

With Bitbucket Pipelines and Deployments, we've built a fully-hosted continuous integration and deployment tracking tool that lives right inside Bitbucket Cloud to address these challenges whilst still giving your team the full benefits of CI/CD. Whether your team is just getting started or are more advanced in the process, join Aneita Yang, Bitbucket Product Manager, as she shows you how your team can use Bitbucket Cloud to practice CI/CD, and overcome these new challenges, to work better and faster together.

Products covered:
Bitbucket

« Track summary

Track 5

Plan, Track, Adjust

Staying agile with changing requirements, meaningful reports, and faster feedback loops is not an easy task. Get the tips and tricks on how to stay nimble and sane in the fast-paced world of running projects.

Data-Informed Development, the Atlassian Way

Sep 04 11:00 - 11:40 | Room 9

Atlassian is more than a data-driven company; we’re data-informed. Our analytics form only a subset of the information needed to build a successful product. But it hasn’t always been this way. We've evolved our own processes and tooling over several years so we can now leverage all of our data to provide all Atlassian teams with the insights they need to build our amazing products.

We’ve shared what we've learned in the Atlassian Team Playbook, and with the power of Jira and Confluence, we’ve created a seamless integration of robust analytical insights into an agile workflow. Come and learn about our own journey, and how you can use our strategies to unlock the power of data in your organization and set a growth trajectory for your own products.

Products covered:
Jira Software, Confluence, Trello

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Effectively Managing Requirements Across Programs, Projects, and Teams

Sep 05 14:50 - 15:30 | Room 11

Enterprise-wide adoption of Agile frameworks poses new challenges, including: how do you effectively manage requirements across programs, projects, and teams? Requirements management, the backbone of an efficient software delivery lifecycle, can be less manual and better automated from the point of conception to being developed and deployed by Scrum teams.

In this talk, Tarun Sapra will share how Ingencio group uses the Atlassian suite to streamline the flow of requirements from top-level management to dozens of globally distributed Scrum teams. Discover how you can set up a large-scale Agile organization while maintaining transparency with reporting dashboards for each level of the organization. You'll also learn how the requirements pipeline can seamlessly map to an organization-wide “Spotify” Agile model of tribes, squads, chapters, and guilds.

Products covered:
Jira Software, Jira Core, Portfolio for Jira, Confluence

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From 0 to 100 Micro-Features a Day in a Bank—Agile Transformation With Atlassian

Sep 04 14:00 - 14:40 | Room 6

7 years ago, implementing a simple feature in Alfa-Bank's customer-facing banking application would take a few months, followed by a few weeks of fixing bugs. To shorten our time to market and increase the quality of our products, we tried to adopt an Agile way of working. But it was impossible in a 20,000+ people organization without suitable collaboration tools. To solve this problem, Alfa-Bank implemented a comprehensive product development strategy, from product requirements to deployment, using the Atlassian suite. We now release about 100 micro-features every day and are continuing to grow.

In this talk, get a full overview of our product development process, learn about the challenges of navigating a highly regulated environment, and see how you can tackle large-scale process change using Atlassian's tools.

Products covered:
Jira Software, Confluence, Bitbucket, Bamboo

« Track summary

Goodbye Projects – The Journey to Enterprise-Wide Product Value Streams

Sep 05 11:20 - 12:00 | Room 7

If you've ever worked on an enterprise "digital transformation" project, you've probably seen the usual pitfalls: delayed timelines, expanding budgets, and difficulty delivering continuous customer value. Shifting from a "project" to a "product" mentality is daunting, but has many benefits and can set your organization up for success if done correctly.

Nationwide Insurance has been experimenting with moving to a product approach, which requires applying value stream thinking in their organization. Join Carmen DeArdo, former DevOps leader at Nationwide, and Nicole Bryan, VP of Product at Tasktop, to learn about their experiences. Hear what has worked, what hasn't, and practical considerations for designing large-scale product value streams across the enterprise.

Products covered:
Jira Software

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How the Team Behind Portfolio for Jira Builds Their Roadmap

Sep 04 16:30 - 17:10 | Room 4

Building an effective product roadmap is hard. Ensuring your team is building the right thing at the right time is a challenge all too common for product teams of all shapes and sizes. So how do high-performing product teams manage their product roadmap? Even better, how does the team behind Portfolio for Jira, Atlassian’s agile road mapping tool, build and manage their roadmap?

Join Jonno Katahanas, Product Manager for Portfolio for Jira, to get a behind-the-scenes look at how his team does exactly that. You’ll learn practical tips to ensure your roadmap is defined based off clear goals, optimized to deliver the most customer value possible, and agile enough to respond to change.

Products covered:
Jira Software, Portfolio for Jira

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Large Scale Atlassian Adoption at the Speed of Trust

Sep 04 14:50 - 15:30 | Room 11

Any large-scale initiative involving teams, tools, and methods of working requires trust to execute properly and at a high speed. How do you migrate 5,000 users from a legacy platform to the Atlassian suite without completely disrupting all the projects and deliverables across multiple lines of business? What if these teams are practicing varying types of agile and waterfall within the legacy platform?
In this talk, learn how a Fortune 100 financial services organization, TIAA, transitioned from a legacy platform, educated the user base on the new tools, homogenized the project practices, and earned the trust of the organization in the process. Learn the organizational challenges, adoption techniques and strategies for finding the right balance of flexibility and standardization.

Products covered:
Jira Software, Jira Core, Portfolio for Jira, Confluence

« Track summary

Simply Powerful: It's Not an Oxymoron

Sep 05 16:20 - 17:00 | Room 4

Is your product easy to use? In a world where the bar for beautiful and easy-to-use products has been raised high, this is a can-of-worms question that every product team hopes to answer.

A year ago, the Jira Cloud team set a big and hairy goal – to simplify Jira while preserving its power. They've experienced lofty peaks, quick wins, and depressing lows – and they're ready to share their journey with you.

Join Atlassian Product Manager Erika Sa as she shares tips and tricks that her team has used to quantify, understand, and improve Jira's usability. You'll leave this talk with metrics and strategies to kick off your own journey towards better product usability.

Products covered:
Jira Software

« Track summary

The Ultimate Guide to Confluence for Software Teams

Sep 05 10:30 - 11:10 | Room 11

Building a shared understanding is key to the success of any software team. In this talk we’ll take you through how your teams can use Confluence throughout the software development process from concept to launch, sharing practical ways to maximize efforts in building tribal knowledge. Come and be equipped with best-practice examples from teams who use Confluence every day, plus plenty of tips and ticks to help your software team get aligned for any project.

Products covered:
Jira Software, Confluence, Trello

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Triage Lessons Learned After 10 Years With Jira

Sep 04 11:50 - 12:05 | Room 10

Over the years, at every company I've worked with, engineers and managers have had to deal with information overload from our issue tracking systems. We've had numerous debates on whether a fix is safe, whether it is the right thing to do in the short and long term, and whether or not to include it in a release. Numerous times, managers have shot down engineers' concerns and vice versa. A few times, that overload has been the root cause of mission or project failure.

This talk covers lessons learned about using Jira for triage: how to find the most relevant comments, what constitutes "relevant", and how to stay on top of the important changes without missing a beat.

Products covered:
Jira Software

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Why We’re Bad at Estimation, and What We Can Do About It

Sep 05 14:00 - 14:40 | Room 11

We've all been there. You're building a new feature and have planned meticulously - success criteria, milestones, and estimations. You've considered your dependencies, risks and who all of your stakeholders are. Yet somehow the project is never completed on time.

This problem is known as the planning fallacy and isn't unique to the software industry. Globally, organizations across every sector struggle to complete projects on time, often with catastrophic results.

This talk will use examples from a range of industries to understand why we struggle so much with estimation and planning, what frameworks are available for overcoming it, and how we can apply these practically when estimating software while remaining agile.

Products covered:
Portfolio for Jira

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Track 6

Service and Support

Running and supporting systems is a critical part of company operations. Learn how modern IT and service teams collaborate, operate, and deliver solutions fast in a service-first world.

A Way Out of Email Hell: Statuspage for Incident Management

Sep 04 17:20 - 17:35 | Room 8

At eBay, we believe collaboration and communication are key to achieving our company goals. Come to this lightning talk to learn how we improved communication inside eBay using Statuspage as the main tool to announce maintenance and inform employees about incidents. This session will present Statuspage best practices to drastically reduce the amount of emails, Slack messages, and phone calls when things inevitably go wrong.

Products covered:
Jira Software, Statuspage

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Deep Dive Into Automation: Scaling Jira Service Desk

Sep 05 16:20 - 17:00 | Room 11

We believe in a simple motto - automate everything that can be automated and streamline everything that can't.

Come with us on a journey to demystify automation processes in Jira Service Desk that will help you get more done, faster. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked Jira Software ticket is resolved -- learn how you can use the power of automation within Jira Service Desk to do things like reduce mean time to resolution, increase customer satisfaction, and free up your team from repetitive manual tasks. We'll show you real automation rules that you can copy and add to your own service desk.

Back by popular demand, this talk was rated one of the highest at Summit US last year!

Products covered:
Jira Software, Jira Core, Jira Service Desk

« Track summary

Expert Tips for Building a Lean, Mean ITSM Machine

Sep 05 10:30 - 11:10 | Room 7

In a world of digital transformation and DevOps, the way that service teams work is rapidly evolving. Is your IT team struggling to adapt to new ways of working? This session will cover a variety of in-depth topics with real examples, including:

  • Learning and adjusting to the future of "Lean ITSM"
  • Improving incident response communications and collaboration to lower MTTR (Mean time to resolution)
  • The right way to conduct an incident PIR to unlock valuable lessons to improve services
  • Improving self-service in your organization with a "shift-left" or knowledge-centric support
  • Streamlining change management without compromising production oversight
  • Plus challenges & lessons learned from customers around the globe

The goal of this session is to provide best practices that you and your team can actually put into practice. At the end of the session, we will provide you with a copy of Atlassian's "Tips to make a lean, mean, ITSM machine" white paper!

Products covered:
Jira Service Desk, Confluence, Statuspage

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How BOSE Delivers Software Services at Scale with Jira Service Desk

Sep 04 16:30 - 17:10 | Room 8

Teams need great tools to make great products. At BOSE, the number of tools and teams is growing fast and Josh Steckler, a long time Jira administrator, knew how to help. At this talk, you'll learn how Jira Service Desk became essential to delivering software tool support at scale, and why combining support and agile tools will make your team faster and better. Josh will give you plenty of tips and tricks on getting the most from every feature and how to keep your instance clean. You'll also hear how Jira Service Desk has expanded into product teams at BOSE, and the integrations that helped along the way.

Products covered:
Jira Software, Jira Service Desk

« Track summary

Inside Atlassian: Transforming Customer Support With Artificial Intelligence

Sep 05 11:20 - 12:00 | Room 11

Atlassian's Customer Support & Success division is home to some ~450 staff who work tirelessly with customers in the form of technical product support. We are always looking for ways to scale efficiently, and in the context of customer support, this means reducing both internal & customer effort by surfacing the right information at the right time - in turn unlocking team performance. In this talk, you'll hear about recent progress we've made toward leveraging intelligent systems within our support workflow, resulting in a more frictionless and streamlined experience for our customers. Learn how we use natural language processing & machine learning to automatically categorize incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.

Come for the buzzwords, and leave with a fresh perspective on intelligent helpdesk integration.

Products covered:
Jira Software, Jira Core, Jira Service Desk

« Track summary

Jira Service Desk for Non-Technical Teams

Sep 04 11:50 - 12:05 | Room 7

Service desks have traditionally been tools for IT and support teams, however, there are many other teams in your organization that act like service teams but may not necessarily see themselves as one. Those teams are being bombarded with asks and requests for help from other employees and are always getting interrupted from their work. These service requests could be for your legal team to review contracts, marketing to send emails or even facilities to reserve desks for visitors. What if we took a page out of the IT and support handbook and applied similar concepts to non-technical teams!

In this talk, I will show you how Atlassian has started using service desks for many non-technical teams in our organization. I will also provide some tips and tricks on the best way to spot these teams, set up a service desk for them in a way that makes sense for how they work, and spread the tool across your organization for maximum productivity.

Products covered:
Jira Service Desk

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Work Smarter, Not Harder: How VMware Built an Automated Service Desk at Scale

Sep 05 14:50 - 15:30 | Room 6

VMware was able to implement Jira Service Desk and begin enabling and supporting enterprise customers in less than 3 months. The implementation now supports over 3,000 daily users and supports VMware Cloud Services such as VMware Cloud on AWS. This session will demonstrate how we quickly and efficiently architected, designed, and implemented a highly functional service desk leveraging automation - and how your team can do the same. Come learn how to get up and running with your service desk in a tactical manner, providing quick upstart and enablement to high-performance teams. I’ll also talk about how to make sure time is not wasted on configurations that will not bring value and results to your team so that you can deliver results and impress customers and business partners alike.

Products covered:
Jira Software, Jira Service Desk

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Track 7

Collaboration and Tools

Ensuring everyone is on the same page is critical when work is moving forward. Keeping conversations going, fostering discussions, and open communication is the key to sucess. Learn how the combination of practices and tools can help the entire organization.

7 Secrets for Leading a Team Remotely

Sep 05 11:20 - 12:00 | Room 6

Leading a product team is hard. Leading a product team remotely is even harder. Josh Devenny, Principal PM, and 7 year Atlassian veteran has spent the last year working remotely from the product team he leads.

At this talk, you'll hear pro-tips on how Josh deals with:

  • Balancing working in different time zones, and avoiding meeting overload
  • Staying on top of those inevitable hallway conversations you're not part of
  • Keeping your team humming from wherever you are in the world
  • Communicating your awesome ideas with nothing but a screen and the internet

Come along to hear about the importance of over-communication, remote stand-ups, and rapid response, and the Atlassian product tips Josh swears by. He's collected some battle scars along the way, too, and will also share what not to do!

Products covered:
Jira Software, Confluence, Trello

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An Admin’s Guide to Server & Data Center Mobile Apps

Sep 04 17:20 - 17:35 | Room 11

Curious about bringing Confluence and Jira Server mobile apps to your company but unsure where to start?

In this session, Isha Mehta, Product Manager, will be telling you everything you need to know to ensure your instance is mobile ready. For Confluence Server mobile you'll hear about:

  • Features that are currently available
  • Instance configuration requirements
  • Admin customization options
  • How to get your team using the Confluence mobile apps

Plus you'll get sneak previews of the upcoming Jira Server iOS and Android apps, and the opportunity to sign up for our upcoming beta release.

Products covered:
Jira Software, Jira Core, Confluence

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Bridging Cross-Functional Teams With Atlassian

Sep 05 16:20 - 17:00 | Room 7

Balancing product, design and engineering perspectives is critical in planning and execution. Without it, friction and problems with customer value or technical debt can mount. In this session, Ben Mackie, Head of Growth Engineering, will demonstrate how his team brought different disciplines together and set themselves up for successful collaboration using Confluence and Trello.

We’ll cover practices to improve teams' shared understanding, empower teams to contribute and develop cross-team planning skills. If your role is in product, design or engineering, or maybe it’s supporting all three, you’ll leave this session with a toolbox of practices and principles of collaboration that will help you bring your team together and move work forward like never before.

Products covered:
Jira Software, Jira Core, Confluence, Trello

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How to Build Trello Boards to Tackle Any Job

Sep 04 11:00 - 11:40 | Room 8

Trello unlocks unlimited possibilities for teams of all sizes and types - from startups to large enterprise organizations. In this session, Jessica Barnett, Product Manager, and Brian Cervino, Senior Product Marketing Manager, will break down the fundamental workflows of Trello that allow teams to plan, organize, and collaborate on any project.

Attendees will learn how to build and use boards for processes like tracking projects and resources, organizing meetings and sharing information. Plus, we'll give you real-life examples from the Trello team that you can bring back to your team. You'll leave this session with new Trello superpowers that will allow you to take team collaboration to new heights.

Products covered:
Trello

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Mission Possible – Mastering Challenges With Atlassian at Government Authorities

Sep 05 10:30 - 11:10 | Room 6

If you're not in IT or software development, you may think that software teams are only necessary in for-profit companies. It's easy to forget that large governmental organizations have software development teams, too! The Bundesagentur für Arbeit (Federal Employment Agency) is Germany's largest authority, and their teams use Atlassian tools for hundreds of software development projects.

In this session, join Katharina Jäger, IT Specialist at Bundesagentur für Arbeit, and Stephan Krauss from Ancud IT-Beratung, to learn how they implemented Jira Software, Confluence and Bitbucket. You'll hear how Katharina's team standardized their work processes, how they use Confluence to collect and share knowledge across projects and teams, and how they keep the quality of information high across their Atlassian tools.

Products covered:
Jira Software, Confluence, Bitbucket

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Team Collaboration, Powered by Confluence Templates

Sep 04 11:50 - 12:05 | Room 4

Is your team spending too much time formatting Confluence pages? For any team, Confluence templates serve a number of benefits aside from just saving time with content creation. Templates help maintain consistency across teams by organizing work in a uniform and streamlined way, ensuring that the information you need is easy to find.

In this talk, we'll discuss:

  • How to use common Confluence templates to enhance team collaboration
  • How to customize Confluence templates, and
  • How to make your own templates!

Templates are a great way to teach teams how to use Confluence and discover its most powerful features. Join Kesha Thill, Product Marketing Manager, to learn how you can power team collaboration with Confluence templates.

Products covered:
Confluence

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Track 8

Team, Culture, Workspaces

Teams are at the center of work. How do high performing teams operate? How do remote teams work effectively? How can individuals organize their work better? Hear how top companies reinvent the way they work and how they build a thriving culture.

Anatomy of a Distributed Team: Communication, Agility, and Workflows

Sep 05 16:20 - 17:00 | Room 8

Distributed teams are on the rise, but running teams on opposite sides of the globe are tough. Time zone mismatch, cultural barriers between teammates and clients, and a lack of face-to-face interaction are just some of the challenges that have to continuously be solved for. Come learn how SkuVault adjusted their Jira workflows, team communication, and other processes while nurturing a culture that keeps teams in sync regardless of geo.

Products covered:
Jira Software, Confluence, Bitbucket

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Break Down Silos With Agile & the Atlassian Team Playbook

Sep 05 11:20 - 12:00 | Room 8

In agile, business people and developers work together in harmony on a daily basis. Right? In reality, this relationship is very tricky. As a response to this, Atlassian adopted the "Triad" model to try and connect business, design, and engineering. But last year, the Jira team found that our model wasn't functioning as designed, and it was impacting our customers. With the help of the Atlassian Team Playbook, the team was able to uncover the issues and host a healthy debate on how to fix it. The results taught us that maybe even models should be agile, too.

In this talk you'll learn:

  • How to improve communication and collaboration without undergoing a major agile transformation
  • Tips for breaking down barriers between your product team and marketing
  • How you can measure team health and build an open and transparent culture from within

Products covered:
Jira Software

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Critical Decision Making: What Hospitals Can Teach Us About Teams

Sep 04 16:30 - 17:10 | Room 6

In the intensive care ward of the hospital, dedicated teams rotate across 12-hour shifts to provide critical care to patients. In this environment, effective teamwork is a matter of life and death. Steve King, Senior Product Manager at Atlassian, has become intimately familiar with the people and processes of Intensive Care Units over the past decade, where he's learned to appreciate the individual roles and team processes that help transition patients from crisis to controlled recovery.

So how do these teams operate so effectively? Are the skills and methods only applicable to short-term, critical situations? And how can we apply these practices to software, business, and other professional teams? Steve will cover all this and more as he provides tips and templates you can use to build trust, make critical decisions, and effectively share knowledge on your own team.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Confluence, Trello

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Fail to Plan, Plan to Fail: Goal Setting With OKRs

Sep 05 11:20 - 12:00 | Room 4

It's challenging to ensure your teams' work aligns with broader company-level vision and goals – and disconnects can be costly. Both customer value and progress towards the company's BHAG (Big Hairy Audacious Goal) can suffer.

World-class companies such as Google, Intel, and Amazon rely on OKRs (Objectives and Key Results) to communicate strategy to and among teams. OKRs are opportunities to learn and act; teams that are able to fail, learn, and act faster will ultimately be more successful in an ever-changing environment.

But how do you actually implement OKRs? And what's the right approach to generate alignment? Join Otto Ruettinger, Head of Product Management at Atlassian, as he walks through Jira's journey of implementing OKRs. You'll gain practical OKR tips and insights from our failures and triumphs to accelerate your own teams.

Products covered:
None

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Getting Agile Right – Rebooting an Agile Organization in 100 Days

Sep 04 16:30 - 17:10 | Room 9

On the surface, OpenX was nailing agile: 22 teams delivering software on a 2-week release train with some teams actually executing both Continuous Integration (CI) and Continuous Delivery (CD) processes. But a major question still lingered: Were teams shipping features that delivered enough value to the business? Come learn how OpenX rebooted their Agile organization in just 100 days by tweaking agile and portfolio practices and the configuration and usage of their Atlassian tools. The 100-day ride isn’t for the faint of heart but proves it's possible to re-focus an agile organization to maximize ROI.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Portfolio for Jira, Confluence

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How to Win Friends and Confluence People

Sep 05 14:00 - 14:40 | Room 7

Atlassian's internal Confluence is its secret sauce: where teams and friendships are formed, debates rage, and roadmaps are course-corrected thanks to insights from ground-floor problem-solvers. But nobody uses Confluence quite like Atlassian does...

Join Caspar Krieger, a Senior Development Team Lead at Atlassian, prolific Confluence contributor, and self-appointed cultural steward, as he shares the techniques he's learned over the past 5 years to break down email culture and unleash collective intelligence. You’ll learn how to onboard new hires so they don’t drop off, find out how to cure the email disease and gain easily-teachable skills to break down organizational silos and build a cohesive culture.

Products covered:
Confluence

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Making a Sandwich: Effective Feedback Techniques

Sep 04 11:00 - 11:40 | Room 7

Giving open, honest, and empathetic feedback is a difficult yet critical skill to have when collaborating with others. Join Dan North, a technology and organization change specialist of over 25 years, as he discusses a number of feedback models and techniques, and shows you how to apply them in your own organization.
He will explain the infamous and much-misunderstood “sandwich model” of feedback, how it works and why it usually doesn’t, and help you avoid feedback pitfalls. You'll leave the session feeling better equipped to offer feedback, more resilient when receiving feedback, and more aware of your own motivations for doing so.

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Product Design Saved My Hair: Navigating a World of Intersectional Design and Empathy

Sep 05 14:00 - 14:40 | Room 8

I'm a product designer. I'm also a black woman. I care deeply about the intersection of those identities as they apply to myself and others. Design and diversity, at their core, are a practice in focused, actionable empathy. In this talk, I'll review how I learned to systemically generate this flavor empathy with a comprehensive product design process, all through the lens of tackling one of my biggest challenges in self-care: kinky-curly hair. Regardless of who you are, or what your background is, there's a little something for everyone to take away from this. You will leave with an understanding of the end-to-end design process, how to systemically identify, challenge, and mitigate bias, and even a thing or two about how to have great hair.

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Psychological Safety in Post-Mortems

Sep 04 17:20 - 17:35 | Room 4

Bugs in production, failed deployments, system outages...they're all inevitable parts of building and shipping software. What matters most is how you respond when things go wrong and how you ensure the same issues don't happen again. Post-mortems are key for establishing root cause and preventing duplicate issues, but only when teams feel comfortable speaking candidly without guilt or worry that their job is on the line. In this session, you'll learn how to conduct blameless post-mortems that teams of all kinds can use to achieve more constructive outcomes and stronger camaraderie.

Products covered:
None

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Run Better Meetings: How to Be Inclusive and Elevate Outcomes

Sep 05 10:30 - 11:10 | Room 9

Wanting to get more out of your meetings? We get you! Meetings aren't always great for a number of reasons. For some groups of people (e.g. remote workers, women, and introverts), simply speaking up and being heard is a unique challenge.

Everyone has different experiences, perspectives, and thus approaches to problem-solving. Diversity of thought leads to more effective decision making and spurs creative thinking. When not all voices have an equal chance to be heard, we miss out on valuable insights and the next big idea.

This talk walks you through tactical strategies, like the Fist of Five, to overcome your biases and give all parties a chance to have a say. Learn how to invite more perspectives to unlock your team's potential and achieve better outcomes.

Products covered:
Confluence, Trello

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The Secret Sauce of Successful Software Teams

Sep 04 14:00 - 14:40 | Room 4

Every software team writes code, but some teams produce fewer bugs than others. Every software team creates new features, but some teams develop features users love and others don't. What do high-performance teams do differently, and why our team members more focused, satisfied and relaxed? They truly work together. No 10x rockstar programmer can achieve what a well rounded, enthusiastic team can.

Sven, former team evangelist at Atlassian now K15t, examines how the best software teams set and follow goals, integrate new members fast, monitor and continually improve team health, embrace transparency, use a playbook to guide them through every phase of development and much more. He shares techniques like bugfix rotations, OKRs, feature buddies, open demos, sanity checks, and more that help teams work more effectively to produce awesome results.

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The Users' Community: Your Hidden Treasure and Best Ally

Sep 04 14:00 - 14:40 | Room 8

What do you do when you have a burning Atlassian question or hit a roadblock while trying something new with a product? Did you know there's a whole treasure trove of solutions to your problem (and thousands of others) just waiting to be discovered by admins and users like you? Come learn from an Atlassian community power-user, Fabian Lopez, on how to make the most out of the Atlassian online community, Atlassian User Groups (AUGs), Company User Groups (CUGs), the Champions program, Atlassian coaches, and more. These resources will become your best allies as you navigate through challenges and triumphs along your Atlassian journey.

Products covered:
Jira Software, Jira Core, Jira Service Desk, Portfolio for Jira, Confluence, Trello

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Uniting a Global Workforce: An Internal User Group Story

Sep 04 11:50 - 12:05 | Room 8

How do you make a significant cultural shift in an industry known for being slow and resistant to change? How do you unite a global workforce, remove constraints to collaboration and creation and facilitate a common platform? Christiaan Veerman and Danny Zuccaro of TD Securities wondered the same and turned to Atlassian practices to help. By embracing the Atlassian Team Playbook and creating an internal user group they were able to drum up the credibility and enthusiasm needed to create widespread change. Learn what they learned, the benefits they've seen, and tips for doing the same in your organization.

Products covered:
Jira Software, Jira Service Desk, Confluence, Trello, Bitbucket

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Uniting Technical and Non-Technical Teams With the Atlassian Team Playbook

Sep 04 14:50 - 15:30 | Room 7

It's common for technical and non-technical teams to remain siloed, even when they sit right next to each other. And while it's often easier to stay in separate lanes, a lack of communication and transparency is harmful to how teams get work done internally (distrust, duplicate work, etc.) and what customers experience externally (inconsistency, confusion, etc.).

Come learn how teams across Atlassian use the Team Playbook – by both creating and dogfooding plays – to open up dialogue, build trust, increase efficiency, and improve crucial practices like project management and incident response. You'll leave feeling empowered to select and facilitate plays that will create a more open and collaborative culture among teams at your own company.

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Why You're Failing Your Remote Workers

Sep 05 14:50 - 15:30 | Room 7

Remote work is a hot topic and for good reason! It comes with great benefits such as access to diverse talent and geographical freedom. But it also brings up unique challenges and fears that can be hard to move past. Vincent Kok, Trello Engineering Manager, will discuss how the Trello team has successfully embraced remote, and how your organization can do the same without sacrificing relationships or productivity. You'll learn about the tools and practices Trello relies on, and leave feeling empowered to either strengthen your current remote culture or build one from scratch.

Products covered:
Confluence, Trello

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