Sessions by product

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  • 10 Atlassian Tool Hacks to Improve Team Culture

    Sherif Mansour, Principal Product Manager, Atlassian

  • 5 Simple Strategies for JIRA Service Desk Success

    Greg Warner, Senior Technical Consultant, ServiceRocket

  • A Brave Journey in Merge Waters: How Paysafe Consolidated Their Atlassian Tools

    Radostina Kavrakova, IT Product Support Manager, Paysafe Group plc

    George Stoyanov, Senior Software Engineer & Project Leader, Nemetschek Bulgaria

  • A Day in the Life of a HipChat Developer

    David Cruz, Senior Software Developer - HipChat Desktop, Atlassian

  • Agile Incident Response and Resolution in the World of Devops

    Alex Solomon, CTO and Co-Founder, PagerDuty

  • A Product Manager's Place in a DevOps World

    Dave Meyer, Senior Product Manager, Atlassian

  • Automation Awesomeness: Scaling JIRA Service Desk

    Vincent Wong, Product Manager, Atlassian

  • Black Belt Tips for JIRA Software

    Nick Pellow, Development Manager JIRA Software, Atlassian

  • Brick by Brick: Building Collaboration at The New York Times

    Matthew Shadbolt, Director of Real Estate Products, The New York Times

    Katherine McMahan, Project Manager, Real Estate Products, The New York Times

  • Building a Successful Service Culture: How Airbnb Elevates with JIRA Service Desk

    Laurent Bordier, JIRA & Confluence Manager, Airbnb

    Chris Arrington, Productivity Tools Manager, Airbnb

  • Building Trust for Adoption at Enterprise Scale

    Frederic Ros, Head of Development Efficiency and Lifecycles, Amadeus

    Hugo Questroy, Senior Manager, Software Development Engineering, Amadeus

  • Code Reviews vs. Pull Requests

    Tim Pettersen, Senior Developer Advocate, Atlassian

  • Don't be Left Out: Tips for Working in a Remote Team

    Adam Hynes, Senior Developer, Atlassian

  • Enterprise Ready - What's New in Data Center

    Keshav Puttaswamy, Head of Product, Server, Atlassian

  • Evolving a Worldwide Customer Operations Center Using Atlassian

    Norbert Kujbus, IT Applications Manager, CRM, National Instruments

  • Git Aliases of the Gods!

    Tim Pettersen, Senior Developer Advocate, Atlassian

  • How Archimedes Uses Atlassian Tools Across All Teams

    Stephan Spenling, CTO, Archimedes Exhibitions GmbH

  • How Atlassian Manages Risk and Compliance with JIRA Software and Confluence

    George Totev, Head of Risk & Compliance, Atlassian

  • How HipChat Ships and Recovers Fast with DevOps Practices

    Mickie Betz, Software Developer, Atlassian

  • How JIRA Core Helps 300,000 Houses Become Smarter

    Helene Lund Engebø, CEO, ReSight

  • How Nespresso Uses JIRA Software for Release Management

    David Berclaz, Development Manager, Nestlé

    Jérôme Wymann, Senior Consultant and Team Leader, Antaes

  • How Trade Desk Built a Connected Team of 100+ Service Agents

    Swati Jain, VP, Professional Services, cPrime

    Drew West, Sr. Director, Global Support and Business Intelligence, The Trade Desk

  • JIRA Service Desk for Customer Service (Featuring Intuit)

    Vincent Wong, Product Manager, Atlassian

    Jared Sutherland, Product Manager, Intuit

  • Making Portfolio for JIRA Work for Your Team

    Bree Davies, Senior Product Manager, Atlassian

  • Modern Operations at Scale within Viasat – How to Structure Teams and Build Automated Toolsets

    Chris Crocco, Lead Network Solutions Engineer, Viasat

    Marty Jackson, Director, Office of the CTO, xMatters

  • Scaling Agile with JIRA Software and Portfolio for JIRA

    Dennis Struis, Product Owner JIRA, ABN AMRO

    Rik de Valk, Product Owner, ABN AMRO

  • Scaling IT Operations in a DevOps World

    Paul Buffington, Principal Solution Engineer, Atlassian

  • Scrum Control or Kanban Agility? You Can Have Both, Using Metrics

    Marcio Ghiraldelli, Senior Quality Engineer, Atlassian

  • SecOps, Bringing Agility into Security

    Andrew Wurster, Security Intelligence Team Lead, Atlassian

  • Software Delivery at Warp Speed: Five Essential Techniques

    Domnick Eger, Global DevOps Practitioner, Splunk

  • Succeeding with DevOps Behind the Firewall

    Roger Barnes, Principal Product Manager - Bitbucket Server, Atlassian

  • The Four Principles of Atlassian Performance Tuning

    Dan Hardiker, CTO, Adaptavist

  • The Key to Great Teams: Understanding the Human Operating System

    Stefan Knecht, Manager, it-economics GmbH

  • Top 5 Meeting Tips Made Possible by JIRA and Confluence

    Mary Raleigh, Strategy & Operations Team Lead, Atlassian

    John Wetenhall, Strategy & Operations Manager, Confluence, Atlassian

  • Trello and Atlassian: Powered-Up, Ready to go!

    Rich Manalang, Partner Engineering Team Lead, Atlassian

10 Atlassian Tool Hacks to Improve Team Culture

May 03 1:30 PM - 2:10 PM | Room 121

Your team is already running along with JIRA, Confluence, or HipChat enabling you to deliver awesome projects. But can they help you with team culture? How can you use the tools your team already has in place to cultivate an innovative and open culture?

This talk will cover different ways to use JIRA and Confluence to hack your team culture. We will give you tips on how to use Atlassian to make large organizations feel like small teams, build and maintain an innovative culture, and inject some fun and humor into your team - making your workplace feel a bit more enjoyable!

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat

5 Simple Strategies for JIRA Service Desk Success

May 03 3:45 PM - 4:00 PM | Room 111

What's the hardest part about bringing in new software? Getting people at your company to actually use it. Join Greg Warner, a veteran of many successful launches, and learn about his time-honed five simple strategies that will make your JIRA Service Desk an overwhelming success. You'll learn how to provide project sponsors with an immediate return on investment, ensure you are delivering the highest value services first and open yourself to act on valuable customer feedback. Learn the session feeling ready to lead your business on an exciting new path for the role of IT.

Products covered:
JIRA Software, JIRA Service Desk, Confluence

A Brave Journey in Merge Waters: How Paysafe Consolidated Their Atlassian Tools

May 03 1:30 PM - 2:10 PM | Room 112

After a large merger in mid-2015, Paysafe, a fintech company providing payment solutions worldwide, had several instances of Atlassian products spread across the globe. With 4 JIRA Software, 3 Confluence, 2 Bitbucket, 2 Bamboo and 2 HipChat server instances, our team made the bold decision to unify them into a single instance for each product. Further complicating the already daunting task were 6 active directories of users, a diverse set of admins, and different levels of organizational maturity across our development, product, and business teams. A year after we set sail, Paysafe now has a single production instance of the majority of these products, with little impact to users, no data loss, and improved performance. In this session, we will outline our journey into the uncharted waters of consolidation focusing on our 4 JIRA instances, as this was the most critical and challenging mission in our quest. Together with our Atlassian Solution Partner, Nemetschek Bulgaria, we will share tips and best practices on limiting downtime, eliminating the risk for loss of vital data, and the unification of user management.

Products covered:
JIRA Software, JIRA Core

A Day in the Life of a HipChat Developer

May 02 2:45 PM - 3:25 PM | Room 223

Atlassian builds tools for all teams... including ourselves! There's no right or wrong way to use our tools, but we've developed some best practices that a lot of our teams have adopted.

In this session you will learn how an Atlassian developer uses JIRA, Confluence, HipChat, BitBucket, and Bamboo to plan, build, test, and continuously deploy HipChat. You will also learn some tips and tricks for using the Atlassian toolset to take a project from a concept to a released application.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket, Bamboo

Agile Incident Response and Resolution in the World of Devops

May 03 1:30 PM - 2:10 PM | Room 113

Devops has transformed how teams build and run software: you build it, you own it! In this new Devops world, the methods of responding to and resolving incidents have changed dramatically. You no longer have a 24/7 NOC handling incident response; instead, developers and ops engineers must work closely together and go on-call to triage alerts and resolve incidents.

At the same time, with more applications and services moving to the cloud, the impact of major outages has increased. Most enterprises have multiple major incidents each month and lose over $100K in revenue and lost productivity per incident.

This session describes how to effectively manage the entire incident lifecycle end-to-end, helping teams lower the duration and frequency of outages. We will cover the following topics:

  • How to prepare and train your team up-front to respond to incidents quickly.
  • How to handle triaging large volumes of alerts, identify the severity of issues, and loop in the right people ASAP.
  • How to manage and run an incident effectively across multiple responders and stakeholders.
  • How to create a learning feedback loop in your incident lifecycle by conducting a blameless post-mortem.

Overall, we will cover people, process, and tools as they relate to the incident lifecycle. In terms of tooling, we will feature a best-of-breed toolchain from Atlassian, PagerDuty, and other modern innovative companies.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat

A Product Manager's Place in a DevOps World

May 03 2:25 PM - 3:05 PM | Room 121

Today's world is a DevOps one, and as a Product Manager that means you're part of the dev team. As teams transition from building products to running services, you must adapt your role as teams embrace DevOps and create dedicated Site Reliability Engineering (SRE) teams.

Consider these questions:

  • What's your role during an incident?
  • How do you communicate to customers?
  • Are you incorporating reliability metrics into your product roadmap?

The good news is, you can contribute to running services just as much as building products. In this talk, learn how Product Managers on the JIRA team contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo, StatusPage

Automation Awesomeness: Scaling JIRA Service Desk

May 03 4:15 PM - 4:30 PM | Room 121

At Atlassian, we believe in a simple motto - automate everything that can be automated and streamline everything that can't.

Join us on a journey into automation and demystify processes that allow you to supercharge JIRA Service Desk. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked JIRA software ticket is resolved -- discover how JIRA Service Desk scales with your business.

Let the product work for you, so your IT team can work on what matters.

Products covered:
JIRA Software, JIRA Service Desk

Black Belt Tips for JIRA Software

May 03 9:55 AM - 10:35 AM | Room 121

JIRA Software is an extremely flexible and powerful tool, which can be used in a variety of ways. As a 9-year Atlassian veteran, Nick Pellow will outline the innovative ways JIRA Software is being used within Atlassian, and what features our teams find most useful to enhance their processes.

I'll cover practical tips, such as how we run Scrum and Kanban, and how we've customized projects and boards to best plan, track, and ship software with the precision of a black-belt judo master.

Products covered:
JIRA Software

Brick by Brick: Building Collaboration at The New York Times

May 02 5:05 PM - 5:45 PM | Room 112

The New York Times has undergone enormous digital changes in recent years, especially in the Real Estate section. With innovative uses of Confluence and JIRA, including by a distributed development team in India, Finland, Romania, and New York, the NYT Real Estate team has helped the newsroom and sales teams align around a common purpose, and built experiences which have significantly grown both audience and revenue. Come hear the NYT Real Estate team share their journey, and how Confluence has been instrumental in connecting teams, sharing insights and delighting their readers.

Products covered:
JIRA Software, Confluence

Building a Successful Service Culture: How Airbnb Elevates with JIRA Service Desk

May 02 5:05 PM - 5:45 PM | Room 121

These are the pillars of Airbnb's core values:

  • Champion the mission
  • Be a host
  • Embrace the adventure
  • Be a cereal entrepreneur

The IT team set out to deliver a level of service that embraced these values and bring them to life. They called this project “Latitude”: a solution that gives users the latitude - or freedom - to easily find the information and help they need. They practiced champion the mission by providing a self-help solution for the community; Host by listening and working closely with business teams to find excellent solutions; Embrace the adventure by offering insights about evolving methodologies, new tools, and processes; and being a cereal entrepreneur by providing automated self-service help based on individual client needs.

With the help of JIRA Service Desk, project "Latitude" saw these highlights one month after launch:

  • 94% response SLA
  • 5200 knowledge base article views
  • 5% of articles deflecting ticket creation
  • 4.9 of 5-star user satisfaction rating

In this session, Airbnb will describe the "Latitude" journey, how it opened up new ways to provide help and delivered results. We'll also talk about what's ahead.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence

Building Trust for Adoption at Enterprise Scale

May 03 9:00 AM - 9:40 AM | Room 223

Amadeus is the leader in technology solutions for the global travel and tourism industry. The Atlassian suite is integral to fostering collaboration, efficiency, and effectiveness among Amadeus' widely distributed teams. As a large company with a significant amount of existing homegrown tooling and processes, it was imperative for Amadeus to be able to integrate Atlassian products with existing tools to ease adoption and maximize overall return. Additionally, as they're mission-critical products to business, scalability, high availability, and resiliency across Atlassian products was imperative to fostering trust across the organization.

In this session, we will share how we built trust for our 14,000+ Amadeus employees in over 20 geographical locations, by improving efficiency, easing integration with existing solutions, and increasing the overall operability and scalability.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket

Code Reviews vs. Pull Requests

May 03 9:00 AM - 9:40 AM | Room 121

There are many styles of code review, and it can be tough to find a process that works for your team. Do you use Git, SVN, or something more exotic? Do you prefer pre-commit reviews or pull requests? Do you branch, fork, or do everything with patches? This talk examines the various review options adopted by professional teams. We'll investigate Bitbucket pull requests, Crucible reviews, and Gerrit, discussing the pros and cons of each workflow. Then I'll show you the battle-hardened peer review process - refined over thousands of code reviews and pull requests - that Atlassian teams use to maintain the high quality expected of our products.

Products covered:
JIRA Software, Bitbucket, Fisheye/Crucible

Don't be Left Out: Tips for Working in a Remote Team

May 02 2:45 PM - 3:25 PM | Room 113

Working with a team on the other side of the world can be a lonely, frustrating experience. But with the right attitude, practices, and tools, it still can be an effective way to build software with others. Hear from Atlassian developer, Adam Hynes on how he moved to the other side of the world and stayed productive (and sane) without changing teams.

Learn how he uses tools such as Floobits for real-time remote pairing, Confluence for white-boarding hard problems with distant teammates, and HipChat for asynchronous stand-ups to keep the team on the same page across timezones.

You'll come away with several remote working tips that'll set you up for success.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket

Enterprise Ready - What's New in Data Center

May 02 2:45 PM - 3:25 PM | Room 121

Data Center provides administrators with high availability, performance at scale, deployment flexibility and control when hosting Atlassian applications. Join us to learn about the improvements to Data Center's core technology, latest product updates and direction. Don't miss hearing what our customers have planned and are doing with Data Center!

Products covered:
JIRA Service Desk, JIRA Software, Confluence, Crowd, Bitbucket, HipChat

Evolving a Worldwide Customer Operations Center Using Atlassian

May 02 3:40 PM - 4:20 PM | Room 111

National Instruments, a global leader in test, measurement, and control solutions, has grown its customer operations centers and their use of Atlassian across the world from 100K to 1M+ number of issues per year and from 80 to 500+ agents over the past six years. Atlassian has grown with the growth of their business, now allowing National Instruments to process over 3,000 emails daily using JIRA Service Desk Data Center.

In this session, National Instruments will share the story of its business growth and how Atlassian continues to support it. National Instruments will also share best practices and tips for some of the challenges your organization may face when scaling customer operations, particularly around performance, reporting, governance, and supporting infrastructure.

Products covered:
JIRA Software, JIRA Service Desk, StatusPage

Git Aliases of the Gods!

May 02 3:40 PM - 4:20 PM | Room 112

Git's incredible velocity and iron-clad backwards compatibility are a paradox: how does a CLI tool introduce hundreds of new features without changing its existing behavior? With command-line options, of course! The downside is that Git now has literally thousands of options littering its man pages. The only way to master them is through the ancient art of aliasing. This talk covers the nuts and bolts of creating Git aliases and automating Git-related JIRA and Bitbucket interactions from the command line. Attendees will learn tips and tricks for speeding up their workflow, improving their CLI mastery, and they'll also learn a lot about Git in the process.

Products covered:
JIRA Software, Bitbucket, SourceTree

How Archimedes Uses Atlassian Tools Across All Teams

May 03 1:30 PM - 2:10 PM | Room 111

At Archimedes, we create exhibitions, brand spaces, and interactive installations for science centers, public institutions, and corporate clients worldwide. We embrace a highly integrated development process that covers project lifecycles from conception to fabrication to deployment.

We started by using JIRA for small software projects and over the years increased our use of Atlassian products to the point where they are deeply tied to all our business processes and define a single source of truth for HR, cash flow management, procurement, in-house manufacturing – literally everything from buying the first washer to making our products shine.

In this talk, learn how Atlassian helped us:

  • find transparency through defined processes
  • coordinate complex, fast-paced projects
  • integrate more workflows
  • balance workloads across different teams
  • manage thousands of issues every day

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

How Atlassian Manages Risk and Compliance with JIRA Software and Confluence

May 03 3:45 PM - 4:00 PM | Room 113

Traditional Governance, Risk & Compliance (GRC) tools are big, expensive, and challenging to manage and integrate. They typically require an army of people to implement and maintain. At Atlassian, we use the power and flexibility of JIRA Software and Confluence to manage our GRC for a low cost, while seamlessly integrating with our existing processes and teams. Join us if you manage risk and compliance, work in information security, conduct audits, or if you are just tired of chasing audit remediations. We will share best practices that organizations in all industries or geographic locations can leverage to manage their governance, risk & compliance needs.

Products covered:
JIRA Core, JIRA Service Desk, Confluence

How HipChat Ships and Recovers Fast with DevOps Practices

May 03 9:55 AM - 10:35 AM | Room 223

HipChat operates a ‘You Build It, You Run It’ service model, where developers are responsible for building, testing, and operating their systems. While we have a high speed of development, things can break – but we also recover quickly. Learn about how we've integrated best practices within our planning, building, operating and learning processes to optimize for speed and efficiency but also mitigate, prepare for, and handle incidents.

The presenter will walk you through four steps for how to operate at a high speed of development and also prepare for any incident — planning, prevention, preparation and collecting feedback— and instruct you on how you can build these processes into your Atlasssian workflow (including JIRA Software, HipChat, Bitbucket, Confluence, Bamboo, and StatusPage).

Learn about:

  • Planning: How we use JIRA Software and Confluence to plan roadmaps and sync up with teams
  • Prevention: Best practices during code reviews and testing
  • Preparation: How we prepare for incidents with war games
  • Review: Collecting feedback, assessing incident causes and improving our processes

Come out of this session with a newfound understanding of how to use Atlassian products within your DevOps workflow!

Products covered:
HipChat, StatusPage, JIRA Software, Bitbucket, Bamboo, Confluence

How JIRA Core Helps 300,000 Houses Become Smarter

May 02 2:45 PM - 3:25 PM | Room 111

Throughout Europe, energy suppliers are replacing conventional electricity meters with smart meters to modernize and reduce energy consumption. Bringing smart meters into 300,000 Norwegian homes is no easy task, but requires an intricate and labor-intensive process to plan, book, dispatch and run each installation. At ReSight, we've set up JIRA Core to track this process. Learn how we customized our unique workflow, issue fields, screens and schemes. You’ll also gain insight into how we enhanced our instance with both custom-made and Marketplace add-ons and how we integrated our back-end systems using JIRA's REST APIs. Lastly, we'll show you how we monitor and report our progress using JIRA Core dashboards. From this talk, you'll walk away with lots of ideas on how JIRA can be used for all kinds of projects outside of software development.

Products covered:
JIRA Core

How Nespresso Uses JIRA Software for Release Management

May 03 11:15 AM - 11:55 AM | Room 111

At Nestlé Nespresso, we've set up more than 15 multidisciplinary and autonomous Scrum teams across several countries to support digital acceleration, and improve our E-commerce platforms and mobile applications.

Learn how JIRA Software and several add-ons help us organize our teams’ backlogs, and streamline release management.

Products covered:
JIRA Software

How Trade Desk Built a Connected Team of 100+ Service Agents

May 03 11:15 AM - 11:55 AM | Room 112

Speed and efficiency. They're focal points for every business discipline, and IT Operations & Support is no exception. These teams must be on the lookout for the next generation of tools and technology to streamline their systems and stay competitive.

Here are some of the many topics we'll cover in this talk:

  • Internal collaboration gaps between engineering and IT teams, and how to bridge them
  • Centralizing service operations management with self-service portals for internal employees and customers alike
  • Handoffs and metrics in a high volume (75K requests annually) and global support (over 100 service agents globally) context
  • Advanced analytics data for proactive process and product improvements

We'll also talk about the criteria for selecting Atlassian as your go-to platform, and how to integrate and automate business rules into service requests using the Atlassian ecosystem.

We hope you'll come away with a solid understanding of how to build, grow, and maintain a successful service operations .

Products covered:
JIRA Software, JIRA Service Desk

JIRA Service Desk for Customer Service (Featuring Intuit)

May 02 3:40 PM - 4:20 PM | Room 223

JIRA Service Desk is used across a variety of different teams from IT and operations, through to HR and finance. But can you guess what one of the biggest use cases for JIRA Service Desk is? Customer Service! Almost 50% of JIRA Service Desk customers use it primarily to support their external customers.

Come and learn how you can set up your company for success by following the best practices for running customer service, operations and development on the Atlassian stack. We'll also dive deep into the new features for customer service so you'll walk away with actionable tips and tricks you can try with your team!

We will go through:

  • Best practices on setting up an external customer focused customer portal with knowledge base support
  • Customising your branding and communication with your customers
  • Ways to enable your support and development team to work closer together
  • Tips and tricks from Intuit on using JIRA Service Desk for external customer support

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence

Making Portfolio for JIRA Work for Your Team

May 03 9:00 AM - 9:40 AM | Room 113

Let's face it. Keeping track of statuses and making sure plans are up to date across multiple teams is a tough challenge. Portfolio for JIRA is an add-on to JIRA Software which does away with the heavy lifting by providing an automatic forecast of your roadmap. But, how can it actually work for your organisation? How do you best set it up for everyone to use; from the team on the ground through to the executive suite? Join Bree Davies, Product Manager for Portfolio for JIRA, as she takes you through the end-to-end steps of creating a portfolio plan. She'll provide various team member perspectives on usage and expectations, plus she'll share some real world examples of how teams of different sizes and styles have used Portfolio for JIRA. You will leave with a solid understanding of how to use Portfolio JIRA with JIRA Software, along with tips and tricks for best practice long-term agile planning.

Products covered:
Portfolio for JIRA

Modern Operations at Scale within Viasat – How to Structure Teams and Build Automated Toolsets

May 02 2:45 PM - 3:25 PM | Room 112

As enterprises continue to transition their technology organizations to operate at higher velocity and break down barriers with DevOps transformations, they need to be able to respond to service disruptions and incidents quickly, and with minimal impact to the productivity of their teams. Learn how ViaSat — a global provider of satellite and wireless communications — securely connects businesses, governments, and military organizations to the Internet using structure, automated toolsets and teams. Join Marty Jackson, Director, Office of the CTO, xMatters and Chris Crocco, ViaSat’s Network Solutions Engineer, to learn how the ViaSat team managed the integration of alerting, issue tracking and change and release management with JIRA Software, JIRA Service Desk, HipChat and xMatters into a complex IT ecosystem and drove the company’s transition from an Operations to a DevOps-centric model of IT incident communications.

Products covered:
JIRA Software, Confluence, HipChat

Scaling Agile with JIRA Software and Portfolio for JIRA

May 03 2:25 PM - 3:05 PM | Room 223

In 2015, ABN AMRO, one of the largest banks in the Netherlands, rolled out agile across their organization. Within a year and a half, ABN AMRO grew from over 100 to 7000 users, and they are now moving towards using JIRA Software Data Center. This growth greatly increased their system complexity, that included 65 administrators that had created over 65 issue types, 250 statuses, and 400 workflows.

In this session, ABN AMRO will share the process of introducing scaled agile to their organization, which includes identifying the impact on usability, gathering metrics, and improving system performance and maintenance. You can also learn about how Portfolio for JIRA is an integral part of scaling agile across an organization and which best practices you can apply to your own journey.

Products covered:
Portfolio for JIRA, Bitbucket, JIRA Software

Scaling IT Operations in a DevOps World

May 03 4:15 PM - 4:30 PM | Room 112

Siloed IT and development organizations are becoming a thing of the past. If you are looking for ways to improve IT operations to support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident response to outages and and how to reduce resolution time. You'll see how a Service Catalog, Runbooks and Post Incident Reviews (PIRs) help unify these teams. ChatOps and automation are also key to success and topics for discussion. Finally we'll look at ways to create fast and continuous feedback.

Products covered:
JIRA Service Desk, JIRA Software, Confluence, HipChat, StatusPage

Scrum Control or Kanban Agility? You Can Have Both, Using Metrics

May 02 3:40 PM - 4:20 PM | Room 113

Are you someone who runs multiple stable Scrum teams, but is curious about migrating to Kanban? Do you think Kanban might lead to a loss of team control and productivity?

Join me as I first discuss the pros and cons of Scrum and Kanban. Because whichever you choose, it should be for the right reasons. Next, I'll talk about how I used JIRA Software's powerful reports and metrics to migrate three Scrum teams to Kanban, without losing agility or control. I'll highlight some aspects of our migration:

  • Rituals - How to run metric driven planning meetings and retrospectives in a Kanban oriented team
  • Estimation - From point estimation to story consistency
  • Metrics - Fluency and cycle times for estimations

Products covered:
JIRA Software

SecOps, Bringing Agility into Security

May 03 3:45 PM - 4:00 PM | Room 112

Security threats are all around. Over the past year, Atlassian's Security Intelligence Team has pursued a harmonious state to balance responding to new threats while remaining agile. We call it SecOps.

SecOps is ChatOps, DevOps and SecInt - all wrapped up in one.

We’ll show you how our team has created a Security Intel hub, as well as offer a few tips and tricks using our Atlassian products to make security programs work.

Products covered:
JIRA Core, JIRA Service Desk, Confluence, HipChat, Bitbucket, StatusPage

Software Delivery at Warp Speed: Five Essential Techniques

May 03 1:30 PM - 2:10 PM | Room 223

The rise of microservices and containers has dramatically accelerated software delivery. With shorter release times and increased complexity, access to real-time feedback from your build pipeline can be the difference between successful and failed releases. Join Dominick from Splunk for five best practices successful teams adopt to propel software delivery to warp speed while increasing collaboration and breaking down silos. Spoiler alert: this session will include best practices for using analytics to correlate insights into a variety Atlassian tools including JIRA Service Desk, JIRA, HipChat, Bamboo, and more!

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo

Succeeding with DevOps Behind the Firewall

May 02 5:05 PM - 5:45 PM | Room 113

Software teams operating in self-managed or regulated tools environment don't have to resign themselves to slow release cycles. In fact, world class teams are creating competitive advantage in collaboration with their broader organisations by shipping high quality code more often, despite real world constraints.

Join Bitbucket product manager, Roger Barnes, to learn about Atlassian's philosophy on the rise of DevOps and the importance of people, processes and supporting tools. He'll share what's new in the Server and Data Center family of products to help you on your way, going beyond JIRA Software with key developer tools to scale your success, and finding ways to move ever faster... even in the most heavily regulated industries.

Products covered:
JIRA Software, Bitbucket, Bamboo

The Four Principles of Atlassian Performance Tuning

May 02 5:05 PM - 5:45 PM | Room 111

There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage

The Key to Great Teams: Understanding the Human Operating System

May 03 9:00 AM - 9:40 AM | Room 112

How do organizations become adaptive, agile, and resilient? What fosters trust and makes people feel safe to speak their minds? Stefan Knecht from it-economics – a 2016 Best Workplaces in Germany award recipient – say the master key lies in a social operating system used for over 300,000 years: the human operating system (OS H). Recent findings from behavioral, cognitive, and organizational sciences help us understand parts of this system – like what makes humans tick and how groups successfully form and perform. This talk will explain the idea behind OS H and teach you how you can employ the concept in your own organization to build trust, resiliency, adaptivity, etc. Come away with a solid understanding of social needs and the company dynamics you can help create to meet these needs. Even the best tools and technology will only get you part of the way to building world-class teams.

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

Top 5 Meeting Tips Made Possible by JIRA and Confluence

May 03 2:25 PM - 3:05 PM | Room 113

Meetings have become a necessary evil of corporate life. They are essential to working together as a team, but they can easily become a waste of time and leave attendees with no clear outcomes. In fact, the average employee wastes over 30 hours each month in unproductive meetings. John and Mary are meeting gurus who have facilitated everything from sprint planning meetings to all-day strategy sessions for executives. Whether you run meetings or just want to take back your calendar, you'll learn our tried and tested rules for effective meetings for both attendees and facilitators. Plus, discover 5 ways JIRA and Confluence help you take meetings from painful to productive.

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

Trello and Atlassian: Powered-Up, Ready to go!

May 03 3:45 PM - 4:00 PM | Room 223

Power-Up your Trello-fu with the new JIRA, Confluence, Bitbucket, and HipChat integrations. This talk will show the full power of Trello along with the Atlassian stack. Partner Engineering lead, Rich Manalang will show how a simple Trello board can be enhanced to support your Atlassian workflow needs from conception to planning and code to deployment while keeping everyone in the collaboration loop.

Products covered:
Trello, JIRA Software, Confluence, Bitbucket, HipChat

  • 10 Atlassian Tool Hacks to Improve Team Culture

    Sherif Mansour, Principal Product Manager, Atlassian

  • 5 Simple Strategies for JIRA Service Desk Success

    Greg Warner, Senior Technical Consultant, ServiceRocket

  • Agile Incident Response and Resolution in the World of Devops

    Alex Solomon, CTO and Co-Founder, PagerDuty

  • A Product Manager's Place in a DevOps World

    Dave Meyer, Senior Product Manager, Atlassian

  • Automation Awesomeness: Scaling JIRA Service Desk

    Vincent Wong, Product Manager, Atlassian

  • Building a Successful Service Culture: How Airbnb Elevates with JIRA Service Desk

    Laurent Bordier, JIRA & Confluence Manager, Airbnb

    Chris Arrington, Productivity Tools Manager, Airbnb

  • DevOps Services: Development Pipelines On Demand

    Torben Hoeft, Product Owner, Swisscom

  • Enterprise Ready - What's New in Data Center

    Keshav Puttaswamy, Head of Product, Server, Atlassian

  • Evolving a Worldwide Customer Operations Center Using Atlassian

    Norbert Kujbus, IT Applications Manager, CRM, National Instruments

  • How Atlassian Manages Risk and Compliance with JIRA Software and Confluence

    George Totev, Head of Risk & Compliance, Atlassian

  • How the Telegraph Transitioned from Web Support to a DevOps Culture

    Carol Johnson, IT Director, Telegraph Media Group

  • How Trade Desk Built a Connected Team of 100+ Service Agents

    Swati Jain, VP, Professional Services, cPrime

    Drew West, Sr. Director, Global Support and Business Intelligence, The Trade Desk

  • JIRA Service Desk for Customer Service (Featuring Intuit)

    Vincent Wong, Product Manager, Atlassian

    Jared Sutherland, Product Manager, Intuit

  • Scaling IT Operations in a DevOps World

    Paul Buffington, Principal Solution Engineer, Atlassian

  • SecOps, Bringing Agility into Security

    Andrew Wurster, Security Intelligence Team Lead, Atlassian

  • Software Delivery at Warp Speed: Five Essential Techniques

    Domnick Eger, Global DevOps Practitioner, Splunk

  • The Four Principles of Atlassian Performance Tuning

    Dan Hardiker, CTO, Adaptavist

10 Atlassian Tool Hacks to Improve Team Culture

May 03 1:30 PM - 2:10 PM | Room 121

Your team is already running along with JIRA, Confluence, or HipChat enabling you to deliver awesome projects. But can they help you with team culture? How can you use the tools your team already has in place to cultivate an innovative and open culture?

This talk will cover different ways to use JIRA and Confluence to hack your team culture. We will give you tips on how to use Atlassian to make large organizations feel like small teams, build and maintain an innovative culture, and inject some fun and humor into your team - making your workplace feel a bit more enjoyable!

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat

5 Simple Strategies for JIRA Service Desk Success

May 03 3:45 PM - 4:00 PM | Room 111

What's the hardest part about bringing in new software? Getting people at your company to actually use it. Join Greg Warner, a veteran of many successful launches, and learn about his time-honed five simple strategies that will make your JIRA Service Desk an overwhelming success. You'll learn how to provide project sponsors with an immediate return on investment, ensure you are delivering the highest value services first and open yourself to act on valuable customer feedback. Learn the session feeling ready to lead your business on an exciting new path for the role of IT.

Products covered:
JIRA Software, JIRA Service Desk, Confluence

Agile Incident Response and Resolution in the World of Devops

May 03 1:30 PM - 2:10 PM | Room 113

Devops has transformed how teams build and run software: you build it, you own it! In this new Devops world, the methods of responding to and resolving incidents have changed dramatically. You no longer have a 24/7 NOC handling incident response; instead, developers and ops engineers must work closely together and go on-call to triage alerts and resolve incidents.

At the same time, with more applications and services moving to the cloud, the impact of major outages has increased. Most enterprises have multiple major incidents each month and lose over $100K in revenue and lost productivity per incident.

This session describes how to effectively manage the entire incident lifecycle end-to-end, helping teams lower the duration and frequency of outages. We will cover the following topics:

  • How to prepare and train your team up-front to respond to incidents quickly.
  • How to handle triaging large volumes of alerts, identify the severity of issues, and loop in the right people ASAP.
  • How to manage and run an incident effectively across multiple responders and stakeholders.
  • How to create a learning feedback loop in your incident lifecycle by conducting a blameless post-mortem.

Overall, we will cover people, process, and tools as they relate to the incident lifecycle. In terms of tooling, we will feature a best-of-breed toolchain from Atlassian, PagerDuty, and other modern innovative companies.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat

A Product Manager's Place in a DevOps World

May 03 2:25 PM - 3:05 PM | Room 121

Today's world is a DevOps one, and as a Product Manager that means you're part of the dev team. As teams transition from building products to running services, you must adapt your role as teams embrace DevOps and create dedicated Site Reliability Engineering (SRE) teams.

Consider these questions:

  • What's your role during an incident?
  • How do you communicate to customers?
  • Are you incorporating reliability metrics into your product roadmap?

The good news is, you can contribute to running services just as much as building products. In this talk, learn how Product Managers on the JIRA team contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo, StatusPage

Automation Awesomeness: Scaling JIRA Service Desk

May 03 4:15 PM - 4:30 PM | Room 121

At Atlassian, we believe in a simple motto - automate everything that can be automated and streamline everything that can't.

Join us on a journey into automation and demystify processes that allow you to supercharge JIRA Service Desk. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked JIRA software ticket is resolved -- discover how JIRA Service Desk scales with your business.

Let the product work for you, so your IT team can work on what matters.

Products covered:
JIRA Software, JIRA Service Desk

Building a Successful Service Culture: How Airbnb Elevates with JIRA Service Desk

May 02 5:05 PM - 5:45 PM | Room 121

These are the pillars of Airbnb's core values:

  • Champion the mission
  • Be a host
  • Embrace the adventure
  • Be a cereal entrepreneur

The IT team set out to deliver a level of service that embraced these values and bring them to life. They called this project “Latitude”: a solution that gives users the latitude - or freedom - to easily find the information and help they need. They practiced champion the mission by providing a self-help solution for the community; Host by listening and working closely with business teams to find excellent solutions; Embrace the adventure by offering insights about evolving methodologies, new tools, and processes; and being a cereal entrepreneur by providing automated self-service help based on individual client needs.

With the help of JIRA Service Desk, project "Latitude" saw these highlights one month after launch:

  • 94% response SLA
  • 5200 knowledge base article views
  • 5% of articles deflecting ticket creation
  • 4.9 of 5-star user satisfaction rating

In this session, Airbnb will describe the "Latitude" journey, how it opened up new ways to provide help and delivered results. We'll also talk about what's ahead.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence

DevOps Services: Development Pipelines On Demand

May 03 3:45 PM - 4:00 PM | Room 121

Adopting DevOps can be a transformative process for many companies. For Swisscom, this involved untangling processes needed to meet regulatory requirements in order to help teams accelerate their adoption of DevOps. Learn how the DevOps Services team created a 'CI/CD as a Service' platform that empowered teams to create their development pipeline on demand, and reduced the time to set up new infrastructure from months to minutes.

Products covered:
JIRA Service Desk, Confluence, HipChat, Bitbucket, Bamboo

Enterprise Ready - What's New in Data Center

May 02 2:45 PM - 3:25 PM | Room 121

Data Center provides administrators with high availability, performance at scale, deployment flexibility and control when hosting Atlassian applications. Join us to learn about the improvements to Data Center's core technology, latest product updates and direction. Don't miss hearing what our customers have planned and are doing with Data Center!

Products covered:
JIRA Service Desk, JIRA Software, Confluence, Crowd, Bitbucket, HipChat

Evolving a Worldwide Customer Operations Center Using Atlassian

May 02 3:40 PM - 4:20 PM | Room 111

National Instruments, a global leader in test, measurement, and control solutions, has grown its customer operations centers and their use of Atlassian across the world from 100K to 1M+ number of issues per year and from 80 to 500+ agents over the past six years. Atlassian has grown with the growth of their business, now allowing National Instruments to process over 3,000 emails daily using JIRA Service Desk Data Center.

In this session, National Instruments will share the story of its business growth and how Atlassian continues to support it. National Instruments will also share best practices and tips for some of the challenges your organization may face when scaling customer operations, particularly around performance, reporting, governance, and supporting infrastructure.

Products covered:
JIRA Software, JIRA Service Desk, StatusPage

How Atlassian Manages Risk and Compliance with JIRA Software and Confluence

May 03 3:45 PM - 4:00 PM | Room 113

Traditional Governance, Risk & Compliance (GRC) tools are big, expensive, and challenging to manage and integrate. They typically require an army of people to implement and maintain. At Atlassian, we use the power and flexibility of JIRA Software and Confluence to manage our GRC for a low cost, while seamlessly integrating with our existing processes and teams. Join us if you manage risk and compliance, work in information security, conduct audits, or if you are just tired of chasing audit remediations. We will share best practices that organizations in all industries or geographic locations can leverage to manage their governance, risk & compliance needs.

Products covered:
JIRA Core, JIRA Service Desk, Confluence

How the Telegraph Transitioned from Web Support to a DevOps Culture

May 03 9:00 AM - 9:40 AM | Room 111

As a major news organisation, the Telegraph has a history of staying competitive to remain the number one news brand in the UK. So, how do you support a fast-moving organisation that needs to embrace digital and where change is imperative?

This presentation tells the story of how the Telegraph’s web support team transitioned to a DevOps culture. It will look at how they moved from a team performing traditional website support and implementing ad-hoc releases & roll-back (you build - we support), to an organisation that now supports multiple CMS’s, platforms, apps, a subscriptions channel and APIs (we build - we support). Come and learn more about the impact of changes in organisational structure, methodologies used, the need to remove boundaries and how failure can lead to ultimate success.

Products covered:
JIRA Service Desk, Confluence

How Trade Desk Built a Connected Team of 100+ Service Agents

May 03 11:15 AM - 11:55 AM | Room 112

Speed and efficiency. They're focal points for every business discipline, and IT Operations & Support is no exception. These teams must be on the lookout for the next generation of tools and technology to streamline their systems and stay competitive.

Here are some of the many topics we'll cover in this talk:

  • Internal collaboration gaps between engineering and IT teams, and how to bridge them
  • Centralizing service operations management with self-service portals for internal employees and customers alike
  • Handoffs and metrics in a high volume (75K requests annually) and global support (over 100 service agents globally) context
  • Advanced analytics data for proactive process and product improvements

We'll also talk about the criteria for selecting Atlassian as your go-to platform, and how to integrate and automate business rules into service requests using the Atlassian ecosystem.

We hope you'll come away with a solid understanding of how to build, grow, and maintain a successful service operations .

Products covered:
JIRA Software, JIRA Service Desk

JIRA Service Desk for Customer Service (Featuring Intuit)

May 02 3:40 PM - 4:20 PM | Room 223

JIRA Service Desk is used across a variety of different teams from IT and operations, through to HR and finance. But can you guess what one of the biggest use cases for JIRA Service Desk is? Customer Service! Almost 50% of JIRA Service Desk customers use it primarily to support their external customers.

Come and learn how you can set up your company for success by following the best practices for running customer service, operations and development on the Atlassian stack. We'll also dive deep into the new features for customer service so you'll walk away with actionable tips and tricks you can try with your team!

We will go through:

  • Best practices on setting up an external customer focused customer portal with knowledge base support
  • Customising your branding and communication with your customers
  • Ways to enable your support and development team to work closer together
  • Tips and tricks from Intuit on using JIRA Service Desk for external customer support

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence

Scaling IT Operations in a DevOps World

May 03 4:15 PM - 4:30 PM | Room 112

Siloed IT and development organizations are becoming a thing of the past. If you are looking for ways to improve IT operations to support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident response to outages and and how to reduce resolution time. You'll see how a Service Catalog, Runbooks and Post Incident Reviews (PIRs) help unify these teams. ChatOps and automation are also key to success and topics for discussion. Finally we'll look at ways to create fast and continuous feedback.

Products covered:
JIRA Service Desk, JIRA Software, Confluence, HipChat, StatusPage

SecOps, Bringing Agility into Security

May 03 3:45 PM - 4:00 PM | Room 112

Security threats are all around. Over the past year, Atlassian's Security Intelligence Team has pursued a harmonious state to balance responding to new threats while remaining agile. We call it SecOps.

SecOps is ChatOps, DevOps and SecInt - all wrapped up in one.

We’ll show you how our team has created a Security Intel hub, as well as offer a few tips and tricks using our Atlassian products to make security programs work.

Products covered:
JIRA Core, JIRA Service Desk, Confluence, HipChat, Bitbucket, StatusPage

Software Delivery at Warp Speed: Five Essential Techniques

May 03 1:30 PM - 2:10 PM | Room 223

The rise of microservices and containers has dramatically accelerated software delivery. With shorter release times and increased complexity, access to real-time feedback from your build pipeline can be the difference between successful and failed releases. Join Dominick from Splunk for five best practices successful teams adopt to propel software delivery to warp speed while increasing collaboration and breaking down silos. Spoiler alert: this session will include best practices for using analytics to correlate insights into a variety Atlassian tools including JIRA Service Desk, JIRA, HipChat, Bamboo, and more!

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo

The Four Principles of Atlassian Performance Tuning

May 02 5:05 PM - 5:45 PM | Room 111

There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage

  • Hello, Trello! An Insider's Guide

    Justin Gallagher, Group Product Manager, Trello, Atlassian

  • Trello and Atlassian: Powered-Up, Ready to go!

    Rich Manalang, Partner Engineering Team Lead, Atlassian

Hello, Trello! An Insider's Guide

May 02 5:05 PM - 5:45 PM | Room 223

The newest addition to the Atlassian product lineup, Trello, was acquired in January, 2017. Trello is a visual collaboration tool that creates a shared perspective on any project. Trello’s boards, lists and cards enable you to organize and prioritize your personal and work life in a fun, flexible, and rewarding way. In this session, you’ll walk through numerous example boards to illustrate how you and your team can use Trello to get perspective, see how Trello works with other Atlassian products, and discover the tips and tricks that will help you become a Trello power user.

Products covered:
Trello

Trello and Atlassian: Powered-Up, Ready to go!

May 03 3:45 PM - 4:00 PM | Room 223

Power-Up your Trello-fu with the new JIRA, Confluence, Bitbucket, and HipChat integrations. This talk will show the full power of Trello along with the Atlassian stack. Partner Engineering lead, Rich Manalang will show how a simple Trello board can be enhanced to support your Atlassian workflow needs from conception to planning and code to deployment while keeping everyone in the collaboration loop.

Products covered:
Trello, JIRA Software, Confluence, Bitbucket, HipChat

  • 10 Atlassian Tool Hacks to Improve Team Culture

    Sherif Mansour, Principal Product Manager, Atlassian

  • 5 Simple Strategies for JIRA Service Desk Success

    Greg Warner, Senior Technical Consultant, ServiceRocket

  • A Day in the Life of a HipChat Developer

    David Cruz, Senior Software Developer - HipChat Desktop, Atlassian

  • Agile Incident Response and Resolution in the World of Devops

    Alex Solomon, CTO and Co-Founder, PagerDuty

  • Be Prepared for Growth - Confluence at Thales

    Jean-Christophe Mielnik, Technical Communities Management, Thales

  • Brick by Brick: Building Collaboration at The New York Times

    Matthew Shadbolt, Director of Real Estate Products, The New York Times

    Katherine McMahan, Project Manager, Real Estate Products, The New York Times

  • Building a Successful Service Culture: How Airbnb Elevates with JIRA Service Desk

    Laurent Bordier, JIRA & Confluence Manager, Airbnb

    Chris Arrington, Productivity Tools Manager, Airbnb

  • Building Trust for Adoption at Enterprise Scale

    Frederic Ros, Head of Development Efficiency and Lifecycles, Amadeus

    Hugo Questroy, Senior Manager, Software Development Engineering, Amadeus

  • Bundeswehr Blueprint: A Collaboration Platform for the German Military

    Nils Merkle, Captain, German Armed Forces

  • DevOps Services: Development Pipelines On Demand

    Torben Hoeft, Product Owner, Swisscom

  • Don't be Left Out: Tips for Working in a Remote Team

    Adam Hynes, Senior Developer, Atlassian

  • Enterprise Ready - What's New in Data Center

    Keshav Puttaswamy, Head of Product, Server, Atlassian

  • How Archimedes Uses Atlassian Tools Across All Teams

    Stephan Spenling, CTO, Archimedes Exhibitions GmbH

  • How Atlassian Manages Risk and Compliance with JIRA Software and Confluence

    George Totev, Head of Risk & Compliance, Atlassian

  • How HipChat Ships and Recovers Fast with DevOps Practices

    Mickie Betz, Software Developer, Atlassian

  • How the Telegraph Transitioned from Web Support to a DevOps Culture

    Carol Johnson, IT Director, Telegraph Media Group

  • How to Drive Confluence Adoption

    John Wetenhall, Strategy & Operations Manager, Confluence, Atlassian

  • JIRA Service Desk for Customer Service (Featuring Intuit)

    Vincent Wong, Product Manager, Atlassian

    Jared Sutherland, Product Manager, Intuit

  • Modern Operations at Scale within Viasat – How to Structure Teams and Build Automated Toolsets

    Chris Crocco, Lead Network Solutions Engineer, Viasat

    Marty Jackson, Director, Office of the CTO, xMatters

  • Scaling IT Operations in a DevOps World

    Paul Buffington, Principal Solution Engineer, Atlassian

  • SecOps, Bringing Agility into Security

    Andrew Wurster, Security Intelligence Team Lead, Atlassian

  • The Four Principles of Atlassian Performance Tuning

    Dan Hardiker, CTO, Adaptavist

  • The Key to Great Teams: Understanding the Human Operating System

    Stefan Knecht, Manager, it-economics GmbH

  • Top 5 Meeting Tips Made Possible by JIRA and Confluence

    Mary Raleigh, Strategy & Operations Team Lead, Atlassian

    John Wetenhall, Strategy & Operations Manager, Confluence, Atlassian

  • Trello and Atlassian: Powered-Up, Ready to go!

    Rich Manalang, Partner Engineering Team Lead, Atlassian

10 Atlassian Tool Hacks to Improve Team Culture

May 03 1:30 PM - 2:10 PM | Room 121

Your team is already running along with JIRA, Confluence, or HipChat enabling you to deliver awesome projects. But can they help you with team culture? How can you use the tools your team already has in place to cultivate an innovative and open culture?

This talk will cover different ways to use JIRA and Confluence to hack your team culture. We will give you tips on how to use Atlassian to make large organizations feel like small teams, build and maintain an innovative culture, and inject some fun and humor into your team - making your workplace feel a bit more enjoyable!

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat

5 Simple Strategies for JIRA Service Desk Success

May 03 3:45 PM - 4:00 PM | Room 111

What's the hardest part about bringing in new software? Getting people at your company to actually use it. Join Greg Warner, a veteran of many successful launches, and learn about his time-honed five simple strategies that will make your JIRA Service Desk an overwhelming success. You'll learn how to provide project sponsors with an immediate return on investment, ensure you are delivering the highest value services first and open yourself to act on valuable customer feedback. Learn the session feeling ready to lead your business on an exciting new path for the role of IT.

Products covered:
JIRA Software, JIRA Service Desk, Confluence

A Day in the Life of a HipChat Developer

May 02 2:45 PM - 3:25 PM | Room 223

Atlassian builds tools for all teams... including ourselves! There's no right or wrong way to use our tools, but we've developed some best practices that a lot of our teams have adopted.

In this session you will learn how an Atlassian developer uses JIRA, Confluence, HipChat, BitBucket, and Bamboo to plan, build, test, and continuously deploy HipChat. You will also learn some tips and tricks for using the Atlassian toolset to take a project from a concept to a released application.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket, Bamboo

Agile Incident Response and Resolution in the World of Devops

May 03 1:30 PM - 2:10 PM | Room 113

Devops has transformed how teams build and run software: you build it, you own it! In this new Devops world, the methods of responding to and resolving incidents have changed dramatically. You no longer have a 24/7 NOC handling incident response; instead, developers and ops engineers must work closely together and go on-call to triage alerts and resolve incidents.

At the same time, with more applications and services moving to the cloud, the impact of major outages has increased. Most enterprises have multiple major incidents each month and lose over $100K in revenue and lost productivity per incident.

This session describes how to effectively manage the entire incident lifecycle end-to-end, helping teams lower the duration and frequency of outages. We will cover the following topics:

  • How to prepare and train your team up-front to respond to incidents quickly.
  • How to handle triaging large volumes of alerts, identify the severity of issues, and loop in the right people ASAP.
  • How to manage and run an incident effectively across multiple responders and stakeholders.
  • How to create a learning feedback loop in your incident lifecycle by conducting a blameless post-mortem.

Overall, we will cover people, process, and tools as they relate to the incident lifecycle. In terms of tooling, we will feature a best-of-breed toolchain from Atlassian, PagerDuty, and other modern innovative companies.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat

Be Prepared for Growth - Confluence at Thales

May 03 9:55 AM - 10:35 AM | Room 111

Thales is a global technology leader for the aerospace, transport, defense, and security markets. With 64,000 employees in 56 countries, Thales has a unique capability to design and deploy equipment, systems, and services to meet the most complex security requirements. In the past two years, led by the vision of the engineering department, Confluence has become an official Thales platform aimed at servicing the entire organization. Thales has deployed the associated governance and change management functionality to improve robustness and performance, while preserving flexibility, as they consider moving to a Data Center solution. In this session, Thales will share their experience in moving from top-down to collaborative practices, while leveraging the power of Confluence Server. Thales will also share best practices your organization can use as you scale, including improving integrations to homegrown solutions, governing the platform, and supporting multiple business end users' demands.

Products covered:
Confluence

Brick by Brick: Building Collaboration at The New York Times

May 02 5:05 PM - 5:45 PM | Room 112

The New York Times has undergone enormous digital changes in recent years, especially in the Real Estate section. With innovative uses of Confluence and JIRA, including by a distributed development team in India, Finland, Romania, and New York, the NYT Real Estate team has helped the newsroom and sales teams align around a common purpose, and built experiences which have significantly grown both audience and revenue. Come hear the NYT Real Estate team share their journey, and how Confluence has been instrumental in connecting teams, sharing insights and delighting their readers.

Products covered:
JIRA Software, Confluence

Building a Successful Service Culture: How Airbnb Elevates with JIRA Service Desk

May 02 5:05 PM - 5:45 PM | Room 121

These are the pillars of Airbnb's core values:

  • Champion the mission
  • Be a host
  • Embrace the adventure
  • Be a cereal entrepreneur

The IT team set out to deliver a level of service that embraced these values and bring them to life. They called this project “Latitude”: a solution that gives users the latitude - or freedom - to easily find the information and help they need. They practiced champion the mission by providing a self-help solution for the community; Host by listening and working closely with business teams to find excellent solutions; Embrace the adventure by offering insights about evolving methodologies, new tools, and processes; and being a cereal entrepreneur by providing automated self-service help based on individual client needs.

With the help of JIRA Service Desk, project "Latitude" saw these highlights one month after launch:

  • 94% response SLA
  • 5200 knowledge base article views
  • 5% of articles deflecting ticket creation
  • 4.9 of 5-star user satisfaction rating

In this session, Airbnb will describe the "Latitude" journey, how it opened up new ways to provide help and delivered results. We'll also talk about what's ahead.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence

Building Trust for Adoption at Enterprise Scale

May 03 9:00 AM - 9:40 AM | Room 223

Amadeus is the leader in technology solutions for the global travel and tourism industry. The Atlassian suite is integral to fostering collaboration, efficiency, and effectiveness among Amadeus' widely distributed teams. As a large company with a significant amount of existing homegrown tooling and processes, it was imperative for Amadeus to be able to integrate Atlassian products with existing tools to ease adoption and maximize overall return. Additionally, as they're mission-critical products to business, scalability, high availability, and resiliency across Atlassian products was imperative to fostering trust across the organization.

In this session, we will share how we built trust for our 14,000+ Amadeus employees in over 20 geographical locations, by improving efficiency, easing integration with existing solutions, and increasing the overall operability and scalability.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket

Bundeswehr Blueprint: A Collaboration Platform for the German Military

May 03 11:15 AM - 11:55 AM | Room 223

It's true – even the Bundeswehr uses Confluence to organize their work. In fact, they use it for a great deal of their collaboration, coordination, and communication. But convincing the German Armed Forces to go digital with their knowledge base was no easy feat. In this talk, Nils Merkle, Air Force Captain, will recount how a team of four Confluence evangelists promoted social collaboration in a hierarchical environment through tactics like phone support, on-site seminars, and biannual community meetings. Come hear Bundeswehr insights, use cases, and best practices that can help any organization maximize Confluence's potential. And, of course, some funny stories that came about along the way.

Products covered:
Confluence

DevOps Services: Development Pipelines On Demand

May 03 3:45 PM - 4:00 PM | Room 121

Adopting DevOps can be a transformative process for many companies. For Swisscom, this involved untangling processes needed to meet regulatory requirements in order to help teams accelerate their adoption of DevOps. Learn how the DevOps Services team created a 'CI/CD as a Service' platform that empowered teams to create their development pipeline on demand, and reduced the time to set up new infrastructure from months to minutes.

Products covered:
JIRA Service Desk, Confluence, HipChat, Bitbucket, Bamboo

Don't be Left Out: Tips for Working in a Remote Team

May 02 2:45 PM - 3:25 PM | Room 113

Working with a team on the other side of the world can be a lonely, frustrating experience. But with the right attitude, practices, and tools, it still can be an effective way to build software with others. Hear from Atlassian developer, Adam Hynes on how he moved to the other side of the world and stayed productive (and sane) without changing teams.

Learn how he uses tools such as Floobits for real-time remote pairing, Confluence for white-boarding hard problems with distant teammates, and HipChat for asynchronous stand-ups to keep the team on the same page across timezones.

You'll come away with several remote working tips that'll set you up for success.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket

Enterprise Ready - What's New in Data Center

May 02 2:45 PM - 3:25 PM | Room 121

Data Center provides administrators with high availability, performance at scale, deployment flexibility and control when hosting Atlassian applications. Join us to learn about the improvements to Data Center's core technology, latest product updates and direction. Don't miss hearing what our customers have planned and are doing with Data Center!

Products covered:
JIRA Service Desk, JIRA Software, Confluence, Crowd, Bitbucket, HipChat

How Archimedes Uses Atlassian Tools Across All Teams

May 03 1:30 PM - 2:10 PM | Room 111

At Archimedes, we create exhibitions, brand spaces, and interactive installations for science centers, public institutions, and corporate clients worldwide. We embrace a highly integrated development process that covers project lifecycles from conception to fabrication to deployment.

We started by using JIRA for small software projects and over the years increased our use of Atlassian products to the point where they are deeply tied to all our business processes and define a single source of truth for HR, cash flow management, procurement, in-house manufacturing – literally everything from buying the first washer to making our products shine.

In this talk, learn how Atlassian helped us:

  • find transparency through defined processes
  • coordinate complex, fast-paced projects
  • integrate more workflows
  • balance workloads across different teams
  • manage thousands of issues every day

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

How Atlassian Manages Risk and Compliance with JIRA Software and Confluence

May 03 3:45 PM - 4:00 PM | Room 113

Traditional Governance, Risk & Compliance (GRC) tools are big, expensive, and challenging to manage and integrate. They typically require an army of people to implement and maintain. At Atlassian, we use the power and flexibility of JIRA Software and Confluence to manage our GRC for a low cost, while seamlessly integrating with our existing processes and teams. Join us if you manage risk and compliance, work in information security, conduct audits, or if you are just tired of chasing audit remediations. We will share best practices that organizations in all industries or geographic locations can leverage to manage their governance, risk & compliance needs.

Products covered:
JIRA Core, JIRA Service Desk, Confluence

How HipChat Ships and Recovers Fast with DevOps Practices

May 03 9:55 AM - 10:35 AM | Room 223

HipChat operates a ‘You Build It, You Run It’ service model, where developers are responsible for building, testing, and operating their systems. While we have a high speed of development, things can break – but we also recover quickly. Learn about how we've integrated best practices within our planning, building, operating and learning processes to optimize for speed and efficiency but also mitigate, prepare for, and handle incidents.

The presenter will walk you through four steps for how to operate at a high speed of development and also prepare for any incident — planning, prevention, preparation and collecting feedback— and instruct you on how you can build these processes into your Atlasssian workflow (including JIRA Software, HipChat, Bitbucket, Confluence, Bamboo, and StatusPage).

Learn about:

  • Planning: How we use JIRA Software and Confluence to plan roadmaps and sync up with teams
  • Prevention: Best practices during code reviews and testing
  • Preparation: How we prepare for incidents with war games
  • Review: Collecting feedback, assessing incident causes and improving our processes

Come out of this session with a newfound understanding of how to use Atlassian products within your DevOps workflow!

Products covered:
HipChat, StatusPage, JIRA Software, Bitbucket, Bamboo, Confluence

How the Telegraph Transitioned from Web Support to a DevOps Culture

May 03 9:00 AM - 9:40 AM | Room 111

As a major news organisation, the Telegraph has a history of staying competitive to remain the number one news brand in the UK. So, how do you support a fast-moving organisation that needs to embrace digital and where change is imperative?

This presentation tells the story of how the Telegraph’s web support team transitioned to a DevOps culture. It will look at how they moved from a team performing traditional website support and implementing ad-hoc releases & roll-back (you build - we support), to an organisation that now supports multiple CMS’s, platforms, apps, a subscriptions channel and APIs (we build - we support). Come and learn more about the impact of changes in organisational structure, methodologies used, the need to remove boundaries and how failure can lead to ultimate success.

Products covered:
JIRA Service Desk, Confluence

How to Drive Confluence Adoption

May 03 4:15 PM - 4:30 PM | Room 111

Do you want to bring your team closer together and improve collaboration throughout your company? Perhaps you see the value of implementing Confluence across every team for work and content collaboration, but your colleagues are stuck emailing files back and forth. John will show you four techniques to help drive adoption of Confluence across your organization that will build and scale your company culture at the same time. You'll learn practical ways to work more efficiently such as how to run better meetings and iterate on files without drowning in emails and really_long_file_names_JW.docx, plus fun ways to engage co-workers with intro blogs. Your colleagues will thank you for saving them from email and your boss will promote you for building company culture. (Promotion not guaranteed :) )

Products covered:
Confluence

JIRA Service Desk for Customer Service (Featuring Intuit)

May 02 3:40 PM - 4:20 PM | Room 223

JIRA Service Desk is used across a variety of different teams from IT and operations, through to HR and finance. But can you guess what one of the biggest use cases for JIRA Service Desk is? Customer Service! Almost 50% of JIRA Service Desk customers use it primarily to support their external customers.

Come and learn how you can set up your company for success by following the best practices for running customer service, operations and development on the Atlassian stack. We'll also dive deep into the new features for customer service so you'll walk away with actionable tips and tricks you can try with your team!

We will go through:

  • Best practices on setting up an external customer focused customer portal with knowledge base support
  • Customising your branding and communication with your customers
  • Ways to enable your support and development team to work closer together
  • Tips and tricks from Intuit on using JIRA Service Desk for external customer support

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence

Modern Operations at Scale within Viasat – How to Structure Teams and Build Automated Toolsets

May 02 2:45 PM - 3:25 PM | Room 112

As enterprises continue to transition their technology organizations to operate at higher velocity and break down barriers with DevOps transformations, they need to be able to respond to service disruptions and incidents quickly, and with minimal impact to the productivity of their teams. Learn how ViaSat — a global provider of satellite and wireless communications — securely connects businesses, governments, and military organizations to the Internet using structure, automated toolsets and teams. Join Marty Jackson, Director, Office of the CTO, xMatters and Chris Crocco, ViaSat’s Network Solutions Engineer, to learn how the ViaSat team managed the integration of alerting, issue tracking and change and release management with JIRA Software, JIRA Service Desk, HipChat and xMatters into a complex IT ecosystem and drove the company’s transition from an Operations to a DevOps-centric model of IT incident communications.

Products covered:
JIRA Software, Confluence, HipChat

Scaling IT Operations in a DevOps World

May 03 4:15 PM - 4:30 PM | Room 112

Siloed IT and development organizations are becoming a thing of the past. If you are looking for ways to improve IT operations to support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident response to outages and and how to reduce resolution time. You'll see how a Service Catalog, Runbooks and Post Incident Reviews (PIRs) help unify these teams. ChatOps and automation are also key to success and topics for discussion. Finally we'll look at ways to create fast and continuous feedback.

Products covered:
JIRA Service Desk, JIRA Software, Confluence, HipChat, StatusPage

SecOps, Bringing Agility into Security

May 03 3:45 PM - 4:00 PM | Room 112

Security threats are all around. Over the past year, Atlassian's Security Intelligence Team has pursued a harmonious state to balance responding to new threats while remaining agile. We call it SecOps.

SecOps is ChatOps, DevOps and SecInt - all wrapped up in one.

We’ll show you how our team has created a Security Intel hub, as well as offer a few tips and tricks using our Atlassian products to make security programs work.

Products covered:
JIRA Core, JIRA Service Desk, Confluence, HipChat, Bitbucket, StatusPage

The Four Principles of Atlassian Performance Tuning

May 02 5:05 PM - 5:45 PM | Room 111

There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage

The Key to Great Teams: Understanding the Human Operating System

May 03 9:00 AM - 9:40 AM | Room 112

How do organizations become adaptive, agile, and resilient? What fosters trust and makes people feel safe to speak their minds? Stefan Knecht from it-economics – a 2016 Best Workplaces in Germany award recipient – say the master key lies in a social operating system used for over 300,000 years: the human operating system (OS H). Recent findings from behavioral, cognitive, and organizational sciences help us understand parts of this system – like what makes humans tick and how groups successfully form and perform. This talk will explain the idea behind OS H and teach you how you can employ the concept in your own organization to build trust, resiliency, adaptivity, etc. Come away with a solid understanding of social needs and the company dynamics you can help create to meet these needs. Even the best tools and technology will only get you part of the way to building world-class teams.

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

Top 5 Meeting Tips Made Possible by JIRA and Confluence

May 03 2:25 PM - 3:05 PM | Room 113

Meetings have become a necessary evil of corporate life. They are essential to working together as a team, but they can easily become a waste of time and leave attendees with no clear outcomes. In fact, the average employee wastes over 30 hours each month in unproductive meetings. John and Mary are meeting gurus who have facilitated everything from sprint planning meetings to all-day strategy sessions for executives. Whether you run meetings or just want to take back your calendar, you'll learn our tried and tested rules for effective meetings for both attendees and facilitators. Plus, discover 5 ways JIRA and Confluence help you take meetings from painful to productive.

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

Trello and Atlassian: Powered-Up, Ready to go!

May 03 3:45 PM - 4:00 PM | Room 223

Power-Up your Trello-fu with the new JIRA, Confluence, Bitbucket, and HipChat integrations. This talk will show the full power of Trello along with the Atlassian stack. Partner Engineering lead, Rich Manalang will show how a simple Trello board can be enhanced to support your Atlassian workflow needs from conception to planning and code to deployment while keeping everyone in the collaboration loop.

Products covered:
Trello, JIRA Software, Confluence, Bitbucket, HipChat

  • 10 Atlassian Tool Hacks to Improve Team Culture

    Sherif Mansour, Principal Product Manager, Atlassian

  • A Day in the Life of a HipChat Developer

    David Cruz, Senior Software Developer - HipChat Desktop, Atlassian

  • Agile Incident Response and Resolution in the World of Devops

    Alex Solomon, CTO and Co-Founder, PagerDuty

  • A Product Manager's Place in a DevOps World

    Dave Meyer, Senior Product Manager, Atlassian

  • Building Trust for Adoption at Enterprise Scale

    Frederic Ros, Head of Development Efficiency and Lifecycles, Amadeus

    Hugo Questroy, Senior Manager, Software Development Engineering, Amadeus

  • DevOps Services: Development Pipelines On Demand

    Torben Hoeft, Product Owner, Swisscom

  • Don't be Left Out: Tips for Working in a Remote Team

    Adam Hynes, Senior Developer, Atlassian

  • Enterprise Ready - What's New in Data Center

    Keshav Puttaswamy, Head of Product, Server, Atlassian

  • How Archimedes Uses Atlassian Tools Across All Teams

    Stephan Spenling, CTO, Archimedes Exhibitions GmbH

  • How HipChat Ships and Recovers Fast with DevOps Practices

    Mickie Betz, Software Developer, Atlassian

  • Modern Operations at Scale within Viasat – How to Structure Teams and Build Automated Toolsets

    Chris Crocco, Lead Network Solutions Engineer, Viasat

    Marty Jackson, Director, Office of the CTO, xMatters

  • Scaling IT Operations in a DevOps World

    Paul Buffington, Principal Solution Engineer, Atlassian

  • SecOps, Bringing Agility into Security

    Andrew Wurster, Security Intelligence Team Lead, Atlassian

  • Software Delivery at Warp Speed: Five Essential Techniques

    Domnick Eger, Global DevOps Practitioner, Splunk

  • The Four Principles of Atlassian Performance Tuning

    Dan Hardiker, CTO, Adaptavist

  • The Key to Great Teams: Understanding the Human Operating System

    Stefan Knecht, Manager, it-economics GmbH

  • Top 5 Meeting Tips Made Possible by JIRA and Confluence

    Mary Raleigh, Strategy & Operations Team Lead, Atlassian

    John Wetenhall, Strategy & Operations Manager, Confluence, Atlassian

  • Trello and Atlassian: Powered-Up, Ready to go!

    Rich Manalang, Partner Engineering Team Lead, Atlassian

10 Atlassian Tool Hacks to Improve Team Culture

May 03 1:30 PM - 2:10 PM | Room 121

Your team is already running along with JIRA, Confluence, or HipChat enabling you to deliver awesome projects. But can they help you with team culture? How can you use the tools your team already has in place to cultivate an innovative and open culture?

This talk will cover different ways to use JIRA and Confluence to hack your team culture. We will give you tips on how to use Atlassian to make large organizations feel like small teams, build and maintain an innovative culture, and inject some fun and humor into your team - making your workplace feel a bit more enjoyable!

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat

A Day in the Life of a HipChat Developer

May 02 2:45 PM - 3:25 PM | Room 223

Atlassian builds tools for all teams... including ourselves! There's no right or wrong way to use our tools, but we've developed some best practices that a lot of our teams have adopted.

In this session you will learn how an Atlassian developer uses JIRA, Confluence, HipChat, BitBucket, and Bamboo to plan, build, test, and continuously deploy HipChat. You will also learn some tips and tricks for using the Atlassian toolset to take a project from a concept to a released application.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket, Bamboo

Agile Incident Response and Resolution in the World of Devops

May 03 1:30 PM - 2:10 PM | Room 113

Devops has transformed how teams build and run software: you build it, you own it! In this new Devops world, the methods of responding to and resolving incidents have changed dramatically. You no longer have a 24/7 NOC handling incident response; instead, developers and ops engineers must work closely together and go on-call to triage alerts and resolve incidents.

At the same time, with more applications and services moving to the cloud, the impact of major outages has increased. Most enterprises have multiple major incidents each month and lose over $100K in revenue and lost productivity per incident.

This session describes how to effectively manage the entire incident lifecycle end-to-end, helping teams lower the duration and frequency of outages. We will cover the following topics:

  • How to prepare and train your team up-front to respond to incidents quickly.
  • How to handle triaging large volumes of alerts, identify the severity of issues, and loop in the right people ASAP.
  • How to manage and run an incident effectively across multiple responders and stakeholders.
  • How to create a learning feedback loop in your incident lifecycle by conducting a blameless post-mortem.

Overall, we will cover people, process, and tools as they relate to the incident lifecycle. In terms of tooling, we will feature a best-of-breed toolchain from Atlassian, PagerDuty, and other modern innovative companies.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Confluence, HipChat

A Product Manager's Place in a DevOps World

May 03 2:25 PM - 3:05 PM | Room 121

Today's world is a DevOps one, and as a Product Manager that means you're part of the dev team. As teams transition from building products to running services, you must adapt your role as teams embrace DevOps and create dedicated Site Reliability Engineering (SRE) teams.

Consider these questions:

  • What's your role during an incident?
  • How do you communicate to customers?
  • Are you incorporating reliability metrics into your product roadmap?

The good news is, you can contribute to running services just as much as building products. In this talk, learn how Product Managers on the JIRA team contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo, StatusPage

Building Trust for Adoption at Enterprise Scale

May 03 9:00 AM - 9:40 AM | Room 223

Amadeus is the leader in technology solutions for the global travel and tourism industry. The Atlassian suite is integral to fostering collaboration, efficiency, and effectiveness among Amadeus' widely distributed teams. As a large company with a significant amount of existing homegrown tooling and processes, it was imperative for Amadeus to be able to integrate Atlassian products with existing tools to ease adoption and maximize overall return. Additionally, as they're mission-critical products to business, scalability, high availability, and resiliency across Atlassian products was imperative to fostering trust across the organization.

In this session, we will share how we built trust for our 14,000+ Amadeus employees in over 20 geographical locations, by improving efficiency, easing integration with existing solutions, and increasing the overall operability and scalability.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket

DevOps Services: Development Pipelines On Demand

May 03 3:45 PM - 4:00 PM | Room 121

Adopting DevOps can be a transformative process for many companies. For Swisscom, this involved untangling processes needed to meet regulatory requirements in order to help teams accelerate their adoption of DevOps. Learn how the DevOps Services team created a 'CI/CD as a Service' platform that empowered teams to create their development pipeline on demand, and reduced the time to set up new infrastructure from months to minutes.

Products covered:
JIRA Service Desk, Confluence, HipChat, Bitbucket, Bamboo

Don't be Left Out: Tips for Working in a Remote Team

May 02 2:45 PM - 3:25 PM | Room 113

Working with a team on the other side of the world can be a lonely, frustrating experience. But with the right attitude, practices, and tools, it still can be an effective way to build software with others. Hear from Atlassian developer, Adam Hynes on how he moved to the other side of the world and stayed productive (and sane) without changing teams.

Learn how he uses tools such as Floobits for real-time remote pairing, Confluence for white-boarding hard problems with distant teammates, and HipChat for asynchronous stand-ups to keep the team on the same page across timezones.

You'll come away with several remote working tips that'll set you up for success.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket

Enterprise Ready - What's New in Data Center

May 02 2:45 PM - 3:25 PM | Room 121

Data Center provides administrators with high availability, performance at scale, deployment flexibility and control when hosting Atlassian applications. Join us to learn about the improvements to Data Center's core technology, latest product updates and direction. Don't miss hearing what our customers have planned and are doing with Data Center!

Products covered:
JIRA Service Desk, JIRA Software, Confluence, Crowd, Bitbucket, HipChat

How Archimedes Uses Atlassian Tools Across All Teams

May 03 1:30 PM - 2:10 PM | Room 111

At Archimedes, we create exhibitions, brand spaces, and interactive installations for science centers, public institutions, and corporate clients worldwide. We embrace a highly integrated development process that covers project lifecycles from conception to fabrication to deployment.

We started by using JIRA for small software projects and over the years increased our use of Atlassian products to the point where they are deeply tied to all our business processes and define a single source of truth for HR, cash flow management, procurement, in-house manufacturing – literally everything from buying the first washer to making our products shine.

In this talk, learn how Atlassian helped us:

  • find transparency through defined processes
  • coordinate complex, fast-paced projects
  • integrate more workflows
  • balance workloads across different teams
  • manage thousands of issues every day

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

How HipChat Ships and Recovers Fast with DevOps Practices

May 03 9:55 AM - 10:35 AM | Room 223

HipChat operates a ‘You Build It, You Run It’ service model, where developers are responsible for building, testing, and operating their systems. While we have a high speed of development, things can break – but we also recover quickly. Learn about how we've integrated best practices within our planning, building, operating and learning processes to optimize for speed and efficiency but also mitigate, prepare for, and handle incidents.

The presenter will walk you through four steps for how to operate at a high speed of development and also prepare for any incident — planning, prevention, preparation and collecting feedback— and instruct you on how you can build these processes into your Atlasssian workflow (including JIRA Software, HipChat, Bitbucket, Confluence, Bamboo, and StatusPage).

Learn about:

  • Planning: How we use JIRA Software and Confluence to plan roadmaps and sync up with teams
  • Prevention: Best practices during code reviews and testing
  • Preparation: How we prepare for incidents with war games
  • Review: Collecting feedback, assessing incident causes and improving our processes

Come out of this session with a newfound understanding of how to use Atlassian products within your DevOps workflow!

Products covered:
HipChat, StatusPage, JIRA Software, Bitbucket, Bamboo, Confluence

Modern Operations at Scale within Viasat – How to Structure Teams and Build Automated Toolsets

May 02 2:45 PM - 3:25 PM | Room 112

As enterprises continue to transition their technology organizations to operate at higher velocity and break down barriers with DevOps transformations, they need to be able to respond to service disruptions and incidents quickly, and with minimal impact to the productivity of their teams. Learn how ViaSat — a global provider of satellite and wireless communications — securely connects businesses, governments, and military organizations to the Internet using structure, automated toolsets and teams. Join Marty Jackson, Director, Office of the CTO, xMatters and Chris Crocco, ViaSat’s Network Solutions Engineer, to learn how the ViaSat team managed the integration of alerting, issue tracking and change and release management with JIRA Software, JIRA Service Desk, HipChat and xMatters into a complex IT ecosystem and drove the company’s transition from an Operations to a DevOps-centric model of IT incident communications.

Products covered:
JIRA Software, Confluence, HipChat

Scaling IT Operations in a DevOps World

May 03 4:15 PM - 4:30 PM | Room 112

Siloed IT and development organizations are becoming a thing of the past. If you are looking for ways to improve IT operations to support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident response to outages and and how to reduce resolution time. You'll see how a Service Catalog, Runbooks and Post Incident Reviews (PIRs) help unify these teams. ChatOps and automation are also key to success and topics for discussion. Finally we'll look at ways to create fast and continuous feedback.

Products covered:
JIRA Service Desk, JIRA Software, Confluence, HipChat, StatusPage

SecOps, Bringing Agility into Security

May 03 3:45 PM - 4:00 PM | Room 112

Security threats are all around. Over the past year, Atlassian's Security Intelligence Team has pursued a harmonious state to balance responding to new threats while remaining agile. We call it SecOps.

SecOps is ChatOps, DevOps and SecInt - all wrapped up in one.

We’ll show you how our team has created a Security Intel hub, as well as offer a few tips and tricks using our Atlassian products to make security programs work.

Products covered:
JIRA Core, JIRA Service Desk, Confluence, HipChat, Bitbucket, StatusPage

Software Delivery at Warp Speed: Five Essential Techniques

May 03 1:30 PM - 2:10 PM | Room 223

The rise of microservices and containers has dramatically accelerated software delivery. With shorter release times and increased complexity, access to real-time feedback from your build pipeline can be the difference between successful and failed releases. Join Dominick from Splunk for five best practices successful teams adopt to propel software delivery to warp speed while increasing collaboration and breaking down silos. Spoiler alert: this session will include best practices for using analytics to correlate insights into a variety Atlassian tools including JIRA Service Desk, JIRA, HipChat, Bamboo, and more!

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo

The Four Principles of Atlassian Performance Tuning

May 02 5:05 PM - 5:45 PM | Room 111

There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage

The Key to Great Teams: Understanding the Human Operating System

May 03 9:00 AM - 9:40 AM | Room 112

How do organizations become adaptive, agile, and resilient? What fosters trust and makes people feel safe to speak their minds? Stefan Knecht from it-economics – a 2016 Best Workplaces in Germany award recipient – say the master key lies in a social operating system used for over 300,000 years: the human operating system (OS H). Recent findings from behavioral, cognitive, and organizational sciences help us understand parts of this system – like what makes humans tick and how groups successfully form and perform. This talk will explain the idea behind OS H and teach you how you can employ the concept in your own organization to build trust, resiliency, adaptivity, etc. Come away with a solid understanding of social needs and the company dynamics you can help create to meet these needs. Even the best tools and technology will only get you part of the way to building world-class teams.

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

Top 5 Meeting Tips Made Possible by JIRA and Confluence

May 03 2:25 PM - 3:05 PM | Room 113

Meetings have become a necessary evil of corporate life. They are essential to working together as a team, but they can easily become a waste of time and leave attendees with no clear outcomes. In fact, the average employee wastes over 30 hours each month in unproductive meetings. John and Mary are meeting gurus who have facilitated everything from sprint planning meetings to all-day strategy sessions for executives. Whether you run meetings or just want to take back your calendar, you'll learn our tried and tested rules for effective meetings for both attendees and facilitators. Plus, discover 5 ways JIRA and Confluence help you take meetings from painful to productive.

Products covered:
JIRA Software, JIRA Core, Confluence, HipChat

Trello and Atlassian: Powered-Up, Ready to go!

May 03 3:45 PM - 4:00 PM | Room 223

Power-Up your Trello-fu with the new JIRA, Confluence, Bitbucket, and HipChat integrations. This talk will show the full power of Trello along with the Atlassian stack. Partner Engineering lead, Rich Manalang will show how a simple Trello board can be enhanced to support your Atlassian workflow needs from conception to planning and code to deployment while keeping everyone in the collaboration loop.

Products covered:
Trello, JIRA Software, Confluence, Bitbucket, HipChat

  • A Day in the Life of a HipChat Developer

    David Cruz, Senior Software Developer - HipChat Desktop, Atlassian

  • A Product Manager's Place in a DevOps World

    Dave Meyer, Senior Product Manager, Atlassian

  • Building Trust for Adoption at Enterprise Scale

    Frederic Ros, Head of Development Efficiency and Lifecycles, Amadeus

    Hugo Questroy, Senior Manager, Software Development Engineering, Amadeus

  • Code Reviews vs. Pull Requests

    Tim Pettersen, Senior Developer Advocate, Atlassian

  • Developers Use Bitbucket and So Can You

    Amber Van Hecke, Product Manager, Atlassian

  • DevOps Services: Development Pipelines On Demand

    Torben Hoeft, Product Owner, Swisscom

  • Don't be Left Out: Tips for Working in a Remote Team

    Adam Hynes, Senior Developer, Atlassian

  • Enterprise Ready - What's New in Data Center

    Keshav Puttaswamy, Head of Product, Server, Atlassian

  • Git Aliases of the Gods!

    Tim Pettersen, Senior Developer Advocate, Atlassian

  • How HipChat Ships and Recovers Fast with DevOps Practices

    Mickie Betz, Software Developer, Atlassian

  • Scaling Agile with JIRA Software and Portfolio for JIRA

    Dennis Struis, Product Owner JIRA, ABN AMRO

    Rik de Valk, Product Owner, ABN AMRO

  • SecOps, Bringing Agility into Security

    Andrew Wurster, Security Intelligence Team Lead, Atlassian

  • Software Delivery at Warp Speed: Five Essential Techniques

    Domnick Eger, Global DevOps Practitioner, Splunk

  • Succeeding with DevOps Behind the Firewall

    Roger Barnes, Principal Product Manager - Bitbucket Server, Atlassian

  • The Four Principles of Atlassian Performance Tuning

    Dan Hardiker, CTO, Adaptavist

  • Trello and Atlassian: Powered-Up, Ready to go!

    Rich Manalang, Partner Engineering Team Lead, Atlassian

  • Unleashing Docker with Pipelines in Bitbucket Cloud

    Philip Hodder, Developer, Atlassian

A Day in the Life of a HipChat Developer

May 02 2:45 PM - 3:25 PM | Room 223

Atlassian builds tools for all teams... including ourselves! There's no right or wrong way to use our tools, but we've developed some best practices that a lot of our teams have adopted.

In this session you will learn how an Atlassian developer uses JIRA, Confluence, HipChat, BitBucket, and Bamboo to plan, build, test, and continuously deploy HipChat. You will also learn some tips and tricks for using the Atlassian toolset to take a project from a concept to a released application.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket, Bamboo

A Product Manager's Place in a DevOps World

May 03 2:25 PM - 3:05 PM | Room 121

Today's world is a DevOps one, and as a Product Manager that means you're part of the dev team. As teams transition from building products to running services, you must adapt your role as teams embrace DevOps and create dedicated Site Reliability Engineering (SRE) teams.

Consider these questions:

  • What's your role during an incident?
  • How do you communicate to customers?
  • Are you incorporating reliability metrics into your product roadmap?

The good news is, you can contribute to running services just as much as building products. In this talk, learn how Product Managers on the JIRA team contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo, StatusPage

Building Trust for Adoption at Enterprise Scale

May 03 9:00 AM - 9:40 AM | Room 223

Amadeus is the leader in technology solutions for the global travel and tourism industry. The Atlassian suite is integral to fostering collaboration, efficiency, and effectiveness among Amadeus' widely distributed teams. As a large company with a significant amount of existing homegrown tooling and processes, it was imperative for Amadeus to be able to integrate Atlassian products with existing tools to ease adoption and maximize overall return. Additionally, as they're mission-critical products to business, scalability, high availability, and resiliency across Atlassian products was imperative to fostering trust across the organization.

In this session, we will share how we built trust for our 14,000+ Amadeus employees in over 20 geographical locations, by improving efficiency, easing integration with existing solutions, and increasing the overall operability and scalability.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket

Code Reviews vs. Pull Requests

May 03 9:00 AM - 9:40 AM | Room 121

There are many styles of code review, and it can be tough to find a process that works for your team. Do you use Git, SVN, or something more exotic? Do you prefer pre-commit reviews or pull requests? Do you branch, fork, or do everything with patches? This talk examines the various review options adopted by professional teams. We'll investigate Bitbucket pull requests, Crucible reviews, and Gerrit, discussing the pros and cons of each workflow. Then I'll show you the battle-hardened peer review process - refined over thousands of code reviews and pull requests - that Atlassian teams use to maintain the high quality expected of our products.

Products covered:
JIRA Software, Bitbucket, Fisheye/Crucible

Developers Use Bitbucket and So Can You

May 03 9:55 AM - 10:35 AM | Room 112

Do you think Bitbucket is just a tool for developers and their code? Or perhaps you feel features like diff-views, version control and pull requests have no place in your team's workflow? Well guess again, because Bitbucket works just as well for people like designers, analysts and content writers as it does for software developers!

Join Product Manager Amber Van Hecke as she explains how Bitbucket can help your team. She'll explain the basics to get your non-coding related projects up and running, and showcase how various teams at Atlassian are using Bitbucket for marketing content, design, data sharing and more.

Products covered:
Bitbucket, SourceTree

DevOps Services: Development Pipelines On Demand

May 03 3:45 PM - 4:00 PM | Room 121

Adopting DevOps can be a transformative process for many companies. For Swisscom, this involved untangling processes needed to meet regulatory requirements in order to help teams accelerate their adoption of DevOps. Learn how the DevOps Services team created a 'CI/CD as a Service' platform that empowered teams to create their development pipeline on demand, and reduced the time to set up new infrastructure from months to minutes.

Products covered:
JIRA Service Desk, Confluence, HipChat, Bitbucket, Bamboo

Don't be Left Out: Tips for Working in a Remote Team

May 02 2:45 PM - 3:25 PM | Room 113

Working with a team on the other side of the world can be a lonely, frustrating experience. But with the right attitude, practices, and tools, it still can be an effective way to build software with others. Hear from Atlassian developer, Adam Hynes on how he moved to the other side of the world and stayed productive (and sane) without changing teams.

Learn how he uses tools such as Floobits for real-time remote pairing, Confluence for white-boarding hard problems with distant teammates, and HipChat for asynchronous stand-ups to keep the team on the same page across timezones.

You'll come away with several remote working tips that'll set you up for success.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket

Enterprise Ready - What's New in Data Center

May 02 2:45 PM - 3:25 PM | Room 121

Data Center provides administrators with high availability, performance at scale, deployment flexibility and control when hosting Atlassian applications. Join us to learn about the improvements to Data Center's core technology, latest product updates and direction. Don't miss hearing what our customers have planned and are doing with Data Center!

Products covered:
JIRA Service Desk, JIRA Software, Confluence, Crowd, Bitbucket, HipChat

Git Aliases of the Gods!

May 02 3:40 PM - 4:20 PM | Room 112

Git's incredible velocity and iron-clad backwards compatibility are a paradox: how does a CLI tool introduce hundreds of new features without changing its existing behavior? With command-line options, of course! The downside is that Git now has literally thousands of options littering its man pages. The only way to master them is through the ancient art of aliasing. This talk covers the nuts and bolts of creating Git aliases and automating Git-related JIRA and Bitbucket interactions from the command line. Attendees will learn tips and tricks for speeding up their workflow, improving their CLI mastery, and they'll also learn a lot about Git in the process.

Products covered:
JIRA Software, Bitbucket, SourceTree

How HipChat Ships and Recovers Fast with DevOps Practices

May 03 9:55 AM - 10:35 AM | Room 223

HipChat operates a ‘You Build It, You Run It’ service model, where developers are responsible for building, testing, and operating their systems. While we have a high speed of development, things can break – but we also recover quickly. Learn about how we've integrated best practices within our planning, building, operating and learning processes to optimize for speed and efficiency but also mitigate, prepare for, and handle incidents.

The presenter will walk you through four steps for how to operate at a high speed of development and also prepare for any incident — planning, prevention, preparation and collecting feedback— and instruct you on how you can build these processes into your Atlasssian workflow (including JIRA Software, HipChat, Bitbucket, Confluence, Bamboo, and StatusPage).

Learn about:

  • Planning: How we use JIRA Software and Confluence to plan roadmaps and sync up with teams
  • Prevention: Best practices during code reviews and testing
  • Preparation: How we prepare for incidents with war games
  • Review: Collecting feedback, assessing incident causes and improving our processes

Come out of this session with a newfound understanding of how to use Atlassian products within your DevOps workflow!

Products covered:
HipChat, StatusPage, JIRA Software, Bitbucket, Bamboo, Confluence

Scaling Agile with JIRA Software and Portfolio for JIRA

May 03 2:25 PM - 3:05 PM | Room 223

In 2015, ABN AMRO, one of the largest banks in the Netherlands, rolled out agile across their organization. Within a year and a half, ABN AMRO grew from over 100 to 7000 users, and they are now moving towards using JIRA Software Data Center. This growth greatly increased their system complexity, that included 65 administrators that had created over 65 issue types, 250 statuses, and 400 workflows.

In this session, ABN AMRO will share the process of introducing scaled agile to their organization, which includes identifying the impact on usability, gathering metrics, and improving system performance and maintenance. You can also learn about how Portfolio for JIRA is an integral part of scaling agile across an organization and which best practices you can apply to your own journey.

Products covered:
Portfolio for JIRA, Bitbucket, JIRA Software

SecOps, Bringing Agility into Security

May 03 3:45 PM - 4:00 PM | Room 112

Security threats are all around. Over the past year, Atlassian's Security Intelligence Team has pursued a harmonious state to balance responding to new threats while remaining agile. We call it SecOps.

SecOps is ChatOps, DevOps and SecInt - all wrapped up in one.

We’ll show you how our team has created a Security Intel hub, as well as offer a few tips and tricks using our Atlassian products to make security programs work.

Products covered:
JIRA Core, JIRA Service Desk, Confluence, HipChat, Bitbucket, StatusPage

Software Delivery at Warp Speed: Five Essential Techniques

May 03 1:30 PM - 2:10 PM | Room 223

The rise of microservices and containers has dramatically accelerated software delivery. With shorter release times and increased complexity, access to real-time feedback from your build pipeline can be the difference between successful and failed releases. Join Dominick from Splunk for five best practices successful teams adopt to propel software delivery to warp speed while increasing collaboration and breaking down silos. Spoiler alert: this session will include best practices for using analytics to correlate insights into a variety Atlassian tools including JIRA Service Desk, JIRA, HipChat, Bamboo, and more!

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo

Succeeding with DevOps Behind the Firewall

May 02 5:05 PM - 5:45 PM | Room 113

Software teams operating in self-managed or regulated tools environment don't have to resign themselves to slow release cycles. In fact, world class teams are creating competitive advantage in collaboration with their broader organisations by shipping high quality code more often, despite real world constraints.

Join Bitbucket product manager, Roger Barnes, to learn about Atlassian's philosophy on the rise of DevOps and the importance of people, processes and supporting tools. He'll share what's new in the Server and Data Center family of products to help you on your way, going beyond JIRA Software with key developer tools to scale your success, and finding ways to move ever faster... even in the most heavily regulated industries.

Products covered:
JIRA Software, Bitbucket, Bamboo

The Four Principles of Atlassian Performance Tuning

May 02 5:05 PM - 5:45 PM | Room 111

There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage

Trello and Atlassian: Powered-Up, Ready to go!

May 03 3:45 PM - 4:00 PM | Room 223

Power-Up your Trello-fu with the new JIRA, Confluence, Bitbucket, and HipChat integrations. This talk will show the full power of Trello along with the Atlassian stack. Partner Engineering lead, Rich Manalang will show how a simple Trello board can be enhanced to support your Atlassian workflow needs from conception to planning and code to deployment while keeping everyone in the collaboration loop.

Products covered:
Trello, JIRA Software, Confluence, Bitbucket, HipChat

Unleashing Docker with Pipelines in Bitbucket Cloud

May 03 2:25 PM - 3:05 PM | Room 112

For those using Bitbucket Cloud, Bitbucket Pipelines makes Docker a first class citizen in your CI/CD cycle. Join Bitbucket Pipelines developer Philip Hodder to learn how containers are changing the way developers build software for the cloud, enabling faster development and safer deployments in a microservices world. He'll use practical, real-world examples to show best practices for testing, building, and pushing your Docker containers in the cloud when using Bitbucket Pipelines.

Products covered:
Bitbucket

  • A Day in the Life of a HipChat Developer

    David Cruz, Senior Software Developer - HipChat Desktop, Atlassian

  • A Product Manager's Place in a DevOps World

    Dave Meyer, Senior Product Manager, Atlassian

  • Bamboo Build Configuration Made Easy

    Przemek Bruski, Architect, Atlassian Bamboo, Atlassian

  • DevOps Services: Development Pipelines On Demand

    Torben Hoeft, Product Owner, Swisscom

  • How HipChat Ships and Recovers Fast with DevOps Practices

    Mickie Betz, Software Developer, Atlassian

  • Software Delivery at Warp Speed: Five Essential Techniques

    Domnick Eger, Global DevOps Practitioner, Splunk

  • Succeeding with DevOps Behind the Firewall

    Roger Barnes, Principal Product Manager - Bitbucket Server, Atlassian

  • The Four Principles of Atlassian Performance Tuning

    Dan Hardiker, CTO, Adaptavist

A Day in the Life of a HipChat Developer

May 02 2:45 PM - 3:25 PM | Room 223

Atlassian builds tools for all teams... including ourselves! There's no right or wrong way to use our tools, but we've developed some best practices that a lot of our teams have adopted.

In this session you will learn how an Atlassian developer uses JIRA, Confluence, HipChat, BitBucket, and Bamboo to plan, build, test, and continuously deploy HipChat. You will also learn some tips and tricks for using the Atlassian toolset to take a project from a concept to a released application.

Products covered:
JIRA Software, Confluence, HipChat, Bitbucket, Bamboo

A Product Manager's Place in a DevOps World

May 03 2:25 PM - 3:05 PM | Room 121

Today's world is a DevOps one, and as a Product Manager that means you're part of the dev team. As teams transition from building products to running services, you must adapt your role as teams embrace DevOps and create dedicated Site Reliability Engineering (SRE) teams.

Consider these questions:

  • What's your role during an incident?
  • How do you communicate to customers?
  • Are you incorporating reliability metrics into your product roadmap?

The good news is, you can contribute to running services just as much as building products. In this talk, learn how Product Managers on the JIRA team contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo, StatusPage

Bamboo Build Configuration Made Easy

May 03 4:15 PM - 4:30 PM | Room 223

Configuring Bamboo plans through the UI can be difficult due to long wait times and complexity. Come to this session to learn how you can tweak your configuration and start managing your builds like a pro.

Products covered:
Bamboo

DevOps Services: Development Pipelines On Demand

May 03 3:45 PM - 4:00 PM | Room 121

Adopting DevOps can be a transformative process for many companies. For Swisscom, this involved untangling processes needed to meet regulatory requirements in order to help teams accelerate their adoption of DevOps. Learn how the DevOps Services team created a 'CI/CD as a Service' platform that empowered teams to create their development pipeline on demand, and reduced the time to set up new infrastructure from months to minutes.

Products covered:
JIRA Service Desk, Confluence, HipChat, Bitbucket, Bamboo

How HipChat Ships and Recovers Fast with DevOps Practices

May 03 9:55 AM - 10:35 AM | Room 223

HipChat operates a ‘You Build It, You Run It’ service model, where developers are responsible for building, testing, and operating their systems. While we have a high speed of development, things can break – but we also recover quickly. Learn about how we've integrated best practices within our planning, building, operating and learning processes to optimize for speed and efficiency but also mitigate, prepare for, and handle incidents.

The presenter will walk you through four steps for how to operate at a high speed of development and also prepare for any incident — planning, prevention, preparation and collecting feedback— and instruct you on how you can build these processes into your Atlasssian workflow (including JIRA Software, HipChat, Bitbucket, Confluence, Bamboo, and StatusPage).

Learn about:

  • Planning: How we use JIRA Software and Confluence to plan roadmaps and sync up with teams
  • Prevention: Best practices during code reviews and testing
  • Preparation: How we prepare for incidents with war games
  • Review: Collecting feedback, assessing incident causes and improving our processes

Come out of this session with a newfound understanding of how to use Atlassian products within your DevOps workflow!

Products covered:
HipChat, StatusPage, JIRA Software, Bitbucket, Bamboo, Confluence

Software Delivery at Warp Speed: Five Essential Techniques

May 03 1:30 PM - 2:10 PM | Room 223

The rise of microservices and containers has dramatically accelerated software delivery. With shorter release times and increased complexity, access to real-time feedback from your build pipeline can be the difference between successful and failed releases. Join Dominick from Splunk for five best practices successful teams adopt to propel software delivery to warp speed while increasing collaboration and breaking down silos. Spoiler alert: this session will include best practices for using analytics to correlate insights into a variety Atlassian tools including JIRA Service Desk, JIRA, HipChat, Bamboo, and more!

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo

Succeeding with DevOps Behind the Firewall

May 02 5:05 PM - 5:45 PM | Room 113

Software teams operating in self-managed or regulated tools environment don't have to resign themselves to slow release cycles. In fact, world class teams are creating competitive advantage in collaboration with their broader organisations by shipping high quality code more often, despite real world constraints.

Join Bitbucket product manager, Roger Barnes, to learn about Atlassian's philosophy on the rise of DevOps and the importance of people, processes and supporting tools. He'll share what's new in the Server and Data Center family of products to help you on your way, going beyond JIRA Software with key developer tools to scale your success, and finding ways to move ever faster... even in the most heavily regulated industries.

Products covered:
JIRA Software, Bitbucket, Bamboo

The Four Principles of Atlassian Performance Tuning

May 02 5:05 PM - 5:45 PM | Room 111

There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage

  • Code Reviews vs. Pull Requests

    Tim Pettersen, Senior Developer Advocate, Atlassian

  • The Four Principles of Atlassian Performance Tuning

    Dan Hardiker, CTO, Adaptavist

Code Reviews vs. Pull Requests

May 03 9:00 AM - 9:40 AM | Room 121

There are many styles of code review, and it can be tough to find a process that works for your team. Do you use Git, SVN, or something more exotic? Do you prefer pre-commit reviews or pull requests? Do you branch, fork, or do everything with patches? This talk examines the various review options adopted by professional teams. We'll investigate Bitbucket pull requests, Crucible reviews, and Gerrit, discussing the pros and cons of each workflow. Then I'll show you the battle-hardened peer review process - refined over thousands of code reviews and pull requests - that Atlassian teams use to maintain the high quality expected of our products.

Products covered:
JIRA Software, Bitbucket, Fisheye/Crucible

The Four Principles of Atlassian Performance Tuning

May 02 5:05 PM - 5:45 PM | Room 111

There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage

  • A Product Manager's Place in a DevOps World

    Dave Meyer, Senior Product Manager, Atlassian

  • Evolving a Worldwide Customer Operations Center Using Atlassian

    Norbert Kujbus, IT Applications Manager, CRM, National Instruments

  • How HipChat Ships and Recovers Fast with DevOps Practices

    Mickie Betz, Software Developer, Atlassian

  • Scaling IT Operations in a DevOps World

    Paul Buffington, Principal Solution Engineer, Atlassian

  • SecOps, Bringing Agility into Security

    Andrew Wurster, Security Intelligence Team Lead, Atlassian

  • Sink or Swim: How Incident Communication Keeps You Afloat

    Scott Klein, Head of Product - StatusPage, Atlassian

  • The Four Principles of Atlassian Performance Tuning

    Dan Hardiker, CTO, Adaptavist

A Product Manager's Place in a DevOps World

May 03 2:25 PM - 3:05 PM | Room 121

Today's world is a DevOps one, and as a Product Manager that means you're part of the dev team. As teams transition from building products to running services, you must adapt your role as teams embrace DevOps and create dedicated Site Reliability Engineering (SRE) teams.

Consider these questions:

  • What's your role during an incident?
  • How do you communicate to customers?
  • Are you incorporating reliability metrics into your product roadmap?

The good news is, you can contribute to running services just as much as building products. In this talk, learn how Product Managers on the JIRA team contribute to incident management and review, support a green build culture, plan for reliability, and roll out features and experiments in a services-first world.

Products covered:
JIRA Software, JIRA Service Desk, HipChat, Bitbucket, Bamboo, StatusPage

Evolving a Worldwide Customer Operations Center Using Atlassian

May 02 3:40 PM - 4:20 PM | Room 111

National Instruments, a global leader in test, measurement, and control solutions, has grown its customer operations centers and their use of Atlassian across the world from 100K to 1M+ number of issues per year and from 80 to 500+ agents over the past six years. Atlassian has grown with the growth of their business, now allowing National Instruments to process over 3,000 emails daily using JIRA Service Desk Data Center.

In this session, National Instruments will share the story of its business growth and how Atlassian continues to support it. National Instruments will also share best practices and tips for some of the challenges your organization may face when scaling customer operations, particularly around performance, reporting, governance, and supporting infrastructure.

Products covered:
JIRA Software, JIRA Service Desk, StatusPage

How HipChat Ships and Recovers Fast with DevOps Practices

May 03 9:55 AM - 10:35 AM | Room 223

HipChat operates a ‘You Build It, You Run It’ service model, where developers are responsible for building, testing, and operating their systems. While we have a high speed of development, things can break – but we also recover quickly. Learn about how we've integrated best practices within our planning, building, operating and learning processes to optimize for speed and efficiency but also mitigate, prepare for, and handle incidents.

The presenter will walk you through four steps for how to operate at a high speed of development and also prepare for any incident — planning, prevention, preparation and collecting feedback— and instruct you on how you can build these processes into your Atlasssian workflow (including JIRA Software, HipChat, Bitbucket, Confluence, Bamboo, and StatusPage).

Learn about:

  • Planning: How we use JIRA Software and Confluence to plan roadmaps and sync up with teams
  • Prevention: Best practices during code reviews and testing
  • Preparation: How we prepare for incidents with war games
  • Review: Collecting feedback, assessing incident causes and improving our processes

Come out of this session with a newfound understanding of how to use Atlassian products within your DevOps workflow!

Products covered:
HipChat, StatusPage, JIRA Software, Bitbucket, Bamboo, Confluence

Scaling IT Operations in a DevOps World

May 03 4:15 PM - 4:30 PM | Room 112

Siloed IT and development organizations are becoming a thing of the past. If you are looking for ways to improve IT operations to support your dev teams, this talk is for you. Join Paul Buffington, Principal Solutions Engineer at Atlassian, as he shares ways to improve how IT teams work in a DevOps environment. We'll cover incident response to outages and and how to reduce resolution time. You'll see how a Service Catalog, Runbooks and Post Incident Reviews (PIRs) help unify these teams. ChatOps and automation are also key to success and topics for discussion. Finally we'll look at ways to create fast and continuous feedback.

Products covered:
JIRA Service Desk, JIRA Software, Confluence, HipChat, StatusPage

SecOps, Bringing Agility into Security

May 03 3:45 PM - 4:00 PM | Room 112

Security threats are all around. Over the past year, Atlassian's Security Intelligence Team has pursued a harmonious state to balance responding to new threats while remaining agile. We call it SecOps.

SecOps is ChatOps, DevOps and SecInt - all wrapped up in one.

We’ll show you how our team has created a Security Intel hub, as well as offer a few tips and tricks using our Atlassian products to make security programs work.

Products covered:
JIRA Core, JIRA Service Desk, Confluence, HipChat, Bitbucket, StatusPage

Sink or Swim: How Incident Communication Keeps You Afloat

May 03 2:25 PM - 3:05 PM | Room 111

Downtime is stressful. Don't let a lack of communication add extra weight to your issues.

Join Scott Klein, co-founder and head of product for StatusPage, as he shares best practices for communicating effectively during an incident. He'll offer tips for increasing communication efficiency, reducing ticket load, and how to use StatusPage alongside the rest of your Atlassian toolset. Finally, Scott will discuss the expert ingredients of an effective incident response team: pre-incident preparation and post-incident followup with affected users.

Products covered:
StatusPage

The Four Principles of Atlassian Performance Tuning

May 02 5:05 PM - 5:45 PM | Room 111

There are typically four primary variables that influence the performance of an Atlassian application: users, application admins, add-on developers, and system administrators. Each plays a different role and its impact on performance can be profound at scale. Dan Hardiker, Chief Technical Officer at Adaptavist who's advised Fortune 500 companies on their Atlassian implementations, will share best practices and demonstrate how to use the process of "monitor, measure, mitigate" to identify key performance bottlenecks and provide data that your organization can use to optimize performance.

Products covered:
JIRA Software, JIRA Core, JIRA Service Desk, Portfolio for JIRA, Confluence, HipChat, Bitbucket, Bamboo, Fisheye/Crucible, StatusPage


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