Principal Software Engineer, ITSM

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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We are well known as the creators of products such as Jira, Confluence, Bitbucket, Statuspage, and Trello that are used by thousands of teams worldwide in every aspect of teamwork.

Our IT Solutions portfolio consists of four products:

Jira Service Management (JSM) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and rapidly deliver fantastic service experiences to employees and customers. JSM empowers every team, from IT to HR to Legal, to quickly set up a service desk, continuously adapt to scale needs and deliver outstanding service experiences without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM.

Opsgenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie operates at five-nines availability and reliability is a vital consideration of every aspect of our software development process. We live and breathe reliability!

Insight is a Jira-native configuration management database (CMDB) that helps teams gain complete visibility into infrastructure dependencies to efficiently manage assets, quickly troubleshoot incidents, and minimise the downstream impact of changes.

Halp is a modern ticketing help desk that captures, tracks, and resolves employee requests directly in Slack and Microsoft Teams.

We are seeking an industry recognised technical leader to join Atlassian as an Architect. You will provide visionary technical leadership for products and solutions that are revolutionising the software industry. Your primary focus will be to drive the technical strategy for our IT Solutions portfolio of products over a 12-24 month horizon. You should be a proven thought leader who can translate loosely defined yet critical ideas into a well-defined architectural vision aligned with the technical and product leaders across Atlassian. You will raise the bar, though example, on the quality of software construction in a fast-paced, agile environment. You will use your in-depth technical skills to help guide and mentor other developers, product managers, and senior managers, ensuring the team understands the vision and help accomplish that vision.

You will stay on top of the technology landscape, evaluate the use of new technologies, and bring ideas to the team. You will be influential within your team and work with peers and senior leaders to embrace and improve operational excellence standards across Atlassian. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.

On your first day we’ll expect you to have:

  • BS degree in Computer Science or equivalent work experience
  • 10+ years of leadership experience in program management and/or software development teams.
  • Prior hands-on experience in operating services that offer five 9s availability
  • Prior hands-on experience in software development as a member or leader of a development team.
  • Experience designing, building, and operating large systems with scalability, availability, testing and performance requirements
  • Real passion for learning and mentoring your team to evolve the engineering craft within your team

It's great, but not required, if you have:

- Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GAE, Azure)

- Familiarity with AWS Services (DynamoDB, SQS, SNS, EC2, and ElastiCache)

- Experience with building microservices designed for high availability and low latency

- A passion for applying DevOps concepts (CI/CD, etc.) to improve the delivery process of software

- Experience in ElasticSearch and Redis

- Experience with Authentication and Authorization (SSO, OAuth2, OpenID Connect)

- Familiarity with Reactive Systems

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.

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