Incident Communication is Broken: Learn How to Fix it

When critical systems fail, everyone feels the heat. The teams that communicate best under pressure are the ones who solve incidents faster - so how do they do it?

During this webinar we cover common pitfalls teams face during an incident. We'll also explain how you can quickly improve communication and ultimately reduce downtime during incidents.

This webinar covers:

  • Why communication breaks down during incidents.
  • How to properly communicate with internal and external stakeholders during an incident.
  • How to streamline the process of incident management, and work smarter not harder.
  • Ways to set up proactive incident management using Opsgenie, including: Templates, Incident Command Center.

Palestrantes

Kevin Davis

Customer Success Engineer, Opsgenie

Shaun Pinney

Sr Product Marketing Manager, Atlassian

Shaun é gerente sênior de marketing de produto na equipe do Jira Service Management na Atlassian e ocupou cargos de marketing e de serviços voltados ao cliente em empresas de tecnologia, incluindo HubSpot, Backupify, Datto e Opsgenie. Quando ele não está conduzindo webinars, você pode o encontrar nos bosques da Nova Inglaterra com sua mountain bike.