Build a lean, mean ITSM machine

Delivering service shouldn't be complex. But legacy ITSM tools weigh you down with inflexible and expensive workflows. Atlassian's approach to ITSM combines the speed of agile, the flexibility of lean, and the core strength of ITIL — so you can focus on delivering value. 

High-performing IT teams use Atlassian

See how LinkedIn used Atlassian's enterprise products in its journey to 500m members

See how Jira Service Desk helped DHI save over $200k and reduce major incidents by 70%.

Proven results around the world



Proven results around the world

The Atlassian approach to ITSM

Speed up your service delivery

Complex workflows and processes slow you down. Get rid of the friction, so you can deliver service faster and more efficiently.


Flexibility to make it yours

Don't get stuck in rigid workflows. Get them out-of-the-box, or configure your service management to work best for your team. 


Teamwork makes the dream work

Teams depend on each other. Seamless collaboration between IT and DevOps helps achieve better results, together.

Lay the foundation

Learn how to build a lean, mean ITSM machine

Feeling weighed down by heavy ITSM tools? Download our guide to learn how to apply lean and agile principles to ITSM.

Maturity Quiz

Find out where your team is on your ITSM journey with this interactive quiz.


Hear how to bring more agility to your services, and see Jira Service Desk in action.

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Icon Capterra #1 most popular ITSM software

#1 on Capterra's Top 20 Most Popular ITSM Software

Icon Capterra #1 most affordable ITSM software

#1 on Capterra's Top 20 Most Affordable ITSM Software

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Top Rated IT Service Management Software on TrustRadius

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G2 Crowd Service Desk Software Leader 2017

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