Each department has felt the impact of this new solution on their work. For example, Director of IT Eric Amlie reports that IT ticket volumes have decreased by 50% since transferring the service request process to Jira Service Desk, integrating it with Slack, and utilizing Jira Software’s internal automation controls. Marie says Atlassian and Slack also enable the People Team to stay seamlessly connected across critical workflows with many moving parts and provide a better employee experience from beginning to end.
Wendy believes Atlassian cloud products will play a key role in scaling and connecting InVision’s distributed team. “Our remote nature means you normally have to hunt down the person who knows the information you’re looking for or the tool that has the right data. But by centralizing with Atlassian, we now have one virtual space – somewhat of a physical representation of each department – where we can store knowledge and data, rather than relying on a person,” Wendy explains. “This has helped keep us aligned, focused, and efficient. Reducing friction and disruption has been huge for improving visibility, reporting, and streamlining our practices.”