Getting closer to the cure for cancer

A few years ago, Andy and Glenn started Halogenics with a goal of working closely with many of Australia’s top medical research institutions to develop, implement, and support software that would facilitate better research.

Halogenics implemented the full stack of Atlassian software – Jira, Confluence, Hipchat, Bamboo, Bitbucket – upon its inception in 2008. As a small company, they needed a solution that was powerful, yet cost effective. Integrations between each product were the cherry on top and made their lives much easier.

But there was one thing missing. They were using Zendesk as their IT solution which cost them as much as the entire Atlassian stack, so they decided to turn to Jira Service Desk for help.

Set up took less than 24 hours, and another 24 hours later, customers were submitting tickets.

Read more to learn how they set up their service desk, including how they integrated Jira Service Desk with Hipchat to get instant notifications about mission-critical systems.

“It’s simple. It just works. Having played around with a few of the different help desk offerings, it’s easier to use, cleaner. It removes a lot of the noise.” – Andy Fleming, Managing Director of Halogenics

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Jira Service Desk is available now for a free trial, in the Cloud or Server.

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