knowledge management Archives - Atlassian Blog

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This is a guest post by Alex Medved, Project Manager for ConfiForms app for Confluence at Vertuna LLC. HR is a great field to work...

6 simple HR forms you can use in Confluence

This is a guest post by Nils Bier, Customer Success team lead at K15t Software. He has been working to help technical communication teams by...

5 real-life examples of beautiful technical documentation

Recently, we were thrilled to learn that Jira Service Desk was named the #1 Most Affordable ITSM solution and the #1 Most Popular ITSM software...

Jira Service Desk

20 great ITSM add-ons for Jira Service Desk

Fresh ideas, announcements, and inspiration for your team, delivered weekly.

You can lead a horse to water but you can’t make it drink. This tried and true saying applies to many areas of work and...

IT Service Management

10 tips for creating a knowledge-centered IT support culture

Jira Service Desk is excited to announce that agents can now view, search, and share knowledge base articles directly from an issue. By being able...

IT Service Management

4 ways to use knowledge management for ITIL processes

Fresh ideas, announcements, and inspiration for your team, delivered weekly.