Sidharth Suri, Author at Atlassian Blog

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When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking your users from getting stuff...

Incident response: how to keep tech problems from becoming people problems

What makes for a high-performing IT team? We ran a survey with HDI to find out.

The 5 secrets of high-performing IT teams

Last summer, we made a bet on the importance of incident communications when we acquired Statuspage and added the first product to our suite to...

Atlassian extends leadership in Incident Management

Fresh ideas, announcements, and inspiration for your team, delivered weekly.

We are thrilled to announce that Jira Service Desk has been named a top ITSM solution from Capterra, an online software reviews and ratings site used...

Jira Service Desk

Jira Service Desk named most popular and most affordable ITSM software solution

In 2013, we launched Jira Service Desk with a simple vision: to build a modern flexible service desk for technical support teams. Rather than trying...

Jira Service Desk

Extend Jira Service Desk for customer support with new capabilities

Fresh ideas, announcements, and inspiration for your team, delivered weekly.