Sarah Zorah
Author

Sarah Zorah

Sarah Zorah

5 surprising insights about DevOps and tech support

Tech support is a powerful, multifaceted hub: it can fix or improve products, reduce future customer requests and boost customer satisfaction. But is this feedback actually making its way back to product development? We...

Bridging DevOps and ITIL

The IT world you know and love exists primarily today thanks to the bedrock of the IT community: ITIL - the IT Infrastructure Library. Initially published between 1989-1996, ITIL has grown to more than...

3 DevOps principles to apply to your IT team

DevOps is a movement that advocates a collaborative working relationship between Development and IT Operations, where historically they have been separated. Check out the three main DevOps principles (from The DevOps Cookbook) and how...

Infographic: why IT teams like chat

85% of the IT teams we surveyed use chat tools. That's a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied...