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Actually, aggressive agreement is already doing it for you. Humans are hardwired to avoid conflict. Especially in the workplace, hostility is a threat that we avoid...
Is conflict killing your collaboration?
Just after my first season coaching my seven-year-old son’s YMCA basketball team, a friend posted this video on Facebook: Geno Auriemma, the head coach of...
UConn finally lost, but here’s why they’re still winners
I know. Everybody’s too busy blowing things out of the water and knocking things out of the park to start talking and writing like human...
Say sayonara to business jargon with corpspeak haiku
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On the go? You can listen to this blog, read by the author, using the player below. One of the most sincere forms of...
Active listening instead of waiting for a chance to speak
In DevOps circles, there’s a myth about the software development process: real software teams automate everything. Look at Facebook. Look at Google. Look at Etsy....
User testing in the software development process… when you don’t have a billion users
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