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Confluence Trial FAQ
Does OnDemand have the same features as Download?
Confluence OnDemand is fully functional and contains the same features as Confluence Download. However, in order to securely provide the application in a hosted environment, some of the administrative functions available in Confluence Download are restricted in Confluence OnDemand.
Learn more about restricted functions in OnDemand
Will I be able to try add-ons?
OnDemand Trials
Choose from a set of supported add-ons to install.
Download Trials
Install any compatible add-on using the Universal Plugin Manager in the Confluence Administration console.
I'm already using Confluence OnDemand. How do I add other products to my subscription?
To add products to your existing subscription, visit the OnDemand configuration page and choose the products you'd like to add. You'll automatically get a free one-month trial of any new products before their cost is added to your subscription.
Can I switch between OnDemand and Download?
Yes, you can switch from an OnDemand trial to Download, and vice versa. Just start a new trial and cancel your old trial (or allow it to expire).
Consult our product documentation for details about importing/exporting data. You can also contact Support if you need help with a data migration.
How many users can participate in the trial?
By default, trial licenses are generated at the 500 user tier. You may add additional Confluence users in the system as needed, as evaluations allow for full enterprise functionality and control, including user and group management.
Will Atlassian contact me during my trial?
We will never call you or bug you directly. You can expect to receive a couple short emails that are desiged to help you get up to speed with our products.
Is technical assistance available during my trial?
Yes. While evaluating any Atlassian product, you're entitled to assistance from our dedicated technical support team. They can help with specific technical issues that may arise during your evaluation (identifying errors or problems, providing additional guidance with installation, suggesting performance tweaks, etc.).
Where can I learn more about Confluence during my evaluation?
We offer an abundance of resources aimed to bring new users up to speed at quickstart.atlassian.com.
You may also view the Confluence Technical Documentation.
What happens when I've completed my 30-day trial?
OnDemand Trials
We'll send you a reminder email a few days before your 30-day trial expires. When your trial expires, we will automatically bill you for your first month's service using the credit card you provided at signup.
You can cancel your trial at any time by logging in to your account at my.atlassian.com.
Download Trials
To continue using Confluence after your Download evaluation expires, purchase a Confluence license, then update the license in your existing installation of Confluence.
Can I extend my free trial?
OnDemand Trials
OnDemand trials are limited to 30 days.
Download Trials
Atlassian allows up to 90 day maximum for Download trials. To generate an extended license key online, login to your Atlassian account and click the 'New Evaluation License' option.
Want to get the most out of your free trial?
Try Atlassian University. We are offering a free trial version of this interactive training tool to help you get up to speed on the basics of Confluence quickly.
