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Confluence
Solutions – Intranet
Power to the people.
Why use Confluence for your intranet?
Intranets contain valuable information that needs to be shared across your organisation — company news, policies, procedures, guides, FAQs, libraries of knowledge, discussions and departmental content. But in many organisations the existing intranet is barely used, because it is:
- hard to search
- difficult to add or edit content
- frequently dependent upon a sole person (the 'gatekeeper') to manage the entire site; and therefore,
- months or years out-of-date due to bottlenecks
Keep it in Confluence
Confluence is an enterprise wiki that provides easy and secure content creation and management. Confluence makes a great intranet because it is:
Empowering everyone
Confluence is as easy to use as email. Everyone (given proper permission) can contribute to your Confluence intranet using intuitive content creation features. Also attach images, documents and spreadsheets in an instant.
Usage example: The Payroll team creates a 'How-To' guide that documents the steps of how to submit an expense report. On this same page, they attach the actual spreadsheet template, giving employees everything they need in one place.
Using WebDAV (such as 'Web Folders' on Windows), Confluence acts like a shared drive — drag files, update and save them directly to the wiki.
Find it fast
If employees cannot find the information stored in the intranet, it might as well not exist. That is why everything in Confluence is organised and searchable.
Instant publishing
Out goes the single gatekeeper and in grows a thriving community. Just add or edit a page, save it, and it's automatically available to everyone.
The audit trail of all changes shows who changed what in Confluence. Every time a page is saved, a new version is automatically created — so you can reverse any change at any time.
Secure workspaces
Typically, each department in an organisation — HR, IT, Finance, Sales, Marketing, R&D and so on — has its own workspace. Each workspace has its own designated editor(s) and its own security settings.
Case Study: How do teams within Sabre Holdings use Confluence?
There are different uses of it. Some teams use it strictly for uploading materials and just as a communication
vehicle, while other teams are using Confluence as their "religious" portal. They're putting everything in it for their teams — their project plans, their rosters, the status of their nightly builds.
Fine-grained, flexible permission schemes in Confluence guarantee that only the right people can view, contribute or publish content.
Usage example: Within the HR workspace, certain pages — such as the payroll calendar and time-off policies — are visible to all employees. Other pages, like salary raises and potential candidate résumes, remain visible only to select people on the HR team.
Integrate with your internal systems
Confluence integrates with existing infrastructure via plugins, SOAP and XML-RPC interfaces and Java APIs.
By pulling data from different business applications, Confluence can act as the 'front end', displaying:
- sales projections
- inventory figures
- HR data
- time-off schedules
Connect Confluence to your existing LDAP repository, such as Active Directory, so users can login to the wiki with their familiar network login name and password. Additionally, Atlassian Crowd gives people the convenience of single sign-on across Confluence and other applications.
Putting a face to a name
Help build the community using the searchable staff directory where everyone can upload their picture and link to their details. You can even give everyone their own personal space and blog.
