Assets is now available for all Standard customers!Learn more
High-velocity service management, powered by AI
Elevate support experiences, keep critical services running, and deliver value fast. Try Service Collection now or contact sales to learn more.
Discover the Service Collection
Connect teams across the enterprise to deliver exceptional service experiences for employees and customers on a single platform.
Unlock service for all
Bring Dev, IT, and business teams together to deliver great employee support and improve service resilience.
High-velocity service for all
Exceptional experiences
Enable teams across the enterprise to create AI-powered workflows that deliver contextual, 24/7 support to employees and customers.
Innovation, accelerated
Connect Dev, Ops and Support teams on a single AI-powered platform to ship products and services faster with minimum downtime.
Better value
Get started fast and scale experiences as needed - without the cost and complexity of legacy platforms.
Built on a platform that connects all teams, tools, and data
Flexible and intelligent by design, Atlassian’s Cloud Platform is the foundation of connection between tools, teams, and the vital data that underpins your system of work.
Discover all Service Collection has to offer
Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo, so you'll have everything you need to deliver exceptional service experiences.
Analyst report
Atlassian is a Leader!
The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025
Let’s chat about Service Collection Enterprise
FAQ
What is included in Service Collection?
Service Collection is a group of apps and AI experiences to help teams deliver exceptional service experiences for employees and customers.
Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo.
How do I sign up for Service Collection?
If you are interested in Service Collection, you can start a free trial today or contact sales for more information.
What does this mean for Jira Service Management?
Jira Service Management is now included as an app in Service Collection.
New customers will gain access to Jira Service Management with their purchase of Service Collection.
Existing Jira Service Management customers will be moved into Service Collection and given access to Customer Service Management following launch.Is Rovo included in Service Collection?
Yes. AI experiences and agents powered by Rovo are included in Service Collection Standard and above. These capabilities are purpose-built for service use cases like request, incident, and knowledge management.