The NRMA’s journey towards high-velocity ITSM

Legacy ITSM solutions are overly complex, expensive, and outdated. Join this fireside chat with Andy McCarthy, General Manager, Technology Engineering, the NRMA to learn why they switched to the modern Jira Service Management solution to respond quickly to Members in their time of need and enable frontline workers with innovative technology to help them deliver exceptional service.

In the current AI-driven world, traditional service management vendors are finding it challenging to keep up. Their costly, complex, and outdated solutions lead to siloes and bottlenecks that hinder customer progress.

Jira Service Management aims to eliminate these ineffective service management practices by enabling high-velocity service management through a modern, AI-powered ITSM solution.

Join our fire-side chat with Andy McCarthy, General Manager, Technology Engineering, NRMA and Zoe Ghani, Head of Product Management, Enterprise Growth and Monetisation (ITSM) at Atlassian on the evolution of their service management approach and their journey towards high-velocity ITSM with Jira Service Management.

Hear from Andy McCarthy on why the NRMA switched from a legacy ITSM solution to Jira Service Management to provide better service by helping their organisation:

  • Quickly respond to members their time of need
  • Drive collaboration and dialogue between groups/teams
  • Enable frontline workers with mobile tools

If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.

발표자

Andy McCarthy

General Manager, Technology Engineering, NRMA

Andy McCarthy currently heads the Group Engineering team at the NRMA. With over 17 years of experience at the helm of large multi-product teams driving complex enterprise-level projects at scale, Andy is a senior leader with a robust financial and commercial background and expertise covering internal workplace, retail endpoint technologies, and consumer-led digital product delivery.

Driving agile methodologies, automation, and continuous delivery, particularly in the realm of multi-cloud and on-premise security-hardened solutions, Andy has led transformations at both NRMA and Vodafone, shifting away from traditional approaches and towards agile, instilling customer centricity empowered by cutting-edge technologies.

Zoe Ghani

Head of Product, Monetisation and Enterprise Growth (ITSM), Atlassian

Zoe Ghani는 호주 시드니에 거주하며 현재 Atlassian에서 제품, 수익 창출 및 기업 성장(ITSM) 책임자로 재직하고 있습니다. Zoe는 내부 팀, 고객 및 파트너와 적극적으로 협력하여 강력하고 전략적인 제품 이니셔티브를 통해 상당한 가치를 창출합니다.

전에 Zoe는 THE ICONIC에서 최고 기술 책임자 겸 최고 제품 책임자로 일하면서 최고의 전자 상거래 경험 개발을 진두지휘했습니다. Zoe는 Yahoo!에서 미디어, 전자상거래, 소셜 및 커뮤니티 플랫폼 전반의 B2C 제품 구축에 중추적인 역할을 했으며, 이를 통해 이들 기업의 사용자 참여 관행에 혁명을 일으켰습니다.

Zoe가 이룬 성과에는 명예 이학 박사 졸업과 소설 '석류와 무화과(Pomegranate & Fig)'를 출판한 일이 포함됩니다. 게다가 유엔 난민기구에서 호주 대사로 활동하면서 중요한 인도주의적 대의를 계속 지지하고 있습니다. 그 밖의 경력으로 WestWords Writning Fellowship 수상, 디지털 전략, 제품 관리 및 사회적 영향에 대한 혁신적인 공헌을 인정받아 2018 리첼 상 후보에 오르는 등 수많은 찬사를 받은 일이 있습니다. 이러한 경력으로 Zoe는 호주 테크 산업에서 저명한 인물로 자리매김했습니다.