Evaluating Atlassian OnDemand

1. How does Atlassian OnDemand compare with downloadable Atlassian products?

The hosted Atlassian OnDemand offers most of the functions available in the corresponding download products, but some differences exist as well due to the distinction between hosted environments and on-premises environments.

Atlassian OnDemand grants Administrator access (not System Administrator) to all applications, additionally there is no SSH or file system access. Atlassian OnDemand does not support customization, use of unsupported plugins and external repositories. For more information, please see Restricted Functions in OnDemand.

2. Where can I sign up for an evaluation?

Visit Try Atlassian OnDemand to start a 30 day evaluation.

3. Can I evaluate a Atlassian OnDemand for free, before purchasing it?

Yes, you can evaluate Atlassian OnDemand 30 days for free. Visit Try Atlassian OnDemand to start a 30 day evaluation.

4. Where can I find the Atlassian OnDemand Terms of Use?

You can find the Hosted Services Terms of Use on our website.

5. How do I import my content to Atlassian OnDemand?

Atlassian OnDemand provides mechanisms for handling data outside of the application user interface. Please see the Importing Data documentation.

6. Where can I find documentation for Atlassian OnDemand?

Complete administration and usage guides can be found in the Atlassian OnDemand Documentation.

7. How long does it take to set up my evaluation?

After signing up the instance takes between 5 and 10 minutes to provision.  When the instance is created an email will sent to the administrator.

8. If I want to use a specific Atlassian OnDemand application, what do I need to select at sign up?

Family / Base product	Application combinations	Included products	Add-ons*
Confluence	Confluence OnDemand	Confluence only	Gliffy Team Calendars
JIRA	JIRA OnDemand	JIRA only	Bonfire Gliffy GreenHopper
	JIRA OnDemand + Confluence OnDemand	JIRA + Confluence
	JIRA OnDemand + Source and Review Bundle	JIRA + FishEye/Crucible/SVN
	JIRA OnDemand + Confluence OnDemand + Source and Review Bundle	JIRA + Confluence + FishEye/Crucible/SVN
	JIRA OnDemand + Source and Review Bundle + Bamboo OnDemand	JIRA + FishEye/Crucible/SVN + Bamboo
	The complete suite	JIRA + Confluence + FishEye/Crucible/SVN + Bamboo

Note: Adding JIRA Family products to active Confluence Family-only instances is not currently supported. If you plan to use JIRA with Confluence, we recommend adding JIRA to your evaluation when signing up. We plan to remove this restriction as quickly as possible.

_{*Add-ons must match the user tier of the parent application}

9. I'm an Atlassian OnDemand customer; can I evaluate applications and Add-ons I'm not currently using?

Yes, customers can configure Atlassian OnDemand to evaluate applications and Add-ons you are not currently using. The subscription holder can log into their my.atlassian.com account to add evaluations of the Atlassian OnDemand applications and Add-ons.

1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Licenses section.
2. Click the '+' sign of your Atlassian OnDemand subscription, your account management screen will display.
3. In the Actions section click "Configure."
4. On the Configure screen select the "Start a Free Trial" to add application(s) or Add-on(s).
5. Click "Apply Changes."

The new items will be added to your Atlassian OnDemand instance, this may take a few minutes.

10. How do I integrate Atlassian OnDemand with Google Apps?

Integrating Google Apps with Atlassian OnDemand can be done at any time, please see our Managing users and groups for sites integrated with Google Apps documentation.

11. What happens at the end of the evaluation?

When your evaluation expires we will automatically charge the credit card provided at sign up allowing customers to continue using Atlassian OnDemand without interruption.

12. How do I change the credit card that will be used for my subscription?

The subscription holder can update that the credit card on their account.

1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Evaluation section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. In the Credit Card section click [edit] to the right of the current card details, enter the new card details then Save.

The new card will be charged at the end of the evaluation, the evaluation expiration date appears on the account management screen.

13. I'm evaluating Atlassian OnDemand. Can I try other applications and Add-ons during my evaluation that were not selected at sign up?

Yes, evaluators can configure Atlassian OnDemand to evaluate applications and Add-ons you are not currently using.  The subscription holder can log into their account to add evaluations of the Atlassian OnDemand applications and Add-ons.

1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Evaluation section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. In the Actions section click "Configure."
4. On the Configure screen select the "Start a Free Trial" to add application(s) or Add-on(s).
5. Click "Apply Changes."

The new applications and/or Add-ons will be added to your Atlassian OnDemand instance, this may take a few minutes.

14. Can I add or decrease user licenses during my evaluation?

Yes, during the evaluation period the subscription holder can configure the user level tiers for applications.* Updates to existing evaluations, including adding/removing new application(s) and Add-on(s), generally take only a few minutes to update.

1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. In the Actions section click "Configure."
4. On the Configure screen select the [ + ] or [ - ] to increase/decrease the number users for the selected application.*
5. Click "Apply Changes."  The user levels will then update on the Atlassian OnDemand instance, this may take a few minutes.

_{*Please note that changing the parent application user tier will automatically adjust any associated Add-ons.}

15. How long can I evaluate Atlassian OnDemand?

Atlassian offers free 30 day evaluations. At the end of the 30 day evaluation we will automatically charge the credit card on file unless the evaluation has been canceled from the subscription holder's my.atlassian.com account.

Evaluation extensions are not available for Atlassian OnDemand, however we offer full refunds during the first month of paid service following the end of an evaluation. After the first paid month, we cannot offer refunds or exchanges.

To request a refund during the first month of paid service following an evaluation, please contact our Sales Team.

16. Can I cancel my evaluation and what happens to the content?

Yes, the subscription holder can cancel any time during the evaluation. The Atlassian OnDemand instance will be disabled on the evaluation end date and the data contained in the instance will be deleted and not recoverable 14 days later. To cancel an evaluation:

1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. In the Evaluation section click "Cancel evaluation."

The the credit card entered will not be charged at the end of the 30 day evaluation period and the instance will be deactivated.

17. Why do I need to provide my credit card and billing information?

We want your experience with Atlassian OnDemand to be seamless, when your evaluation ends we will automatically charge the credit card provided so you can continue to use Atlassian OnDemand without interruption.

18. I forgot to cancel my evaluation before my credit card was charged, can I get a refund?

We offer full refunds during the first month of paid service following the end of the evaluation. After the first paid month, we cannot offer refunds or exchanges. To discontinue your Atlassian OnDemand evaluation:

1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Licenses section.
2. Click the '+' sign of your Atlassian OnDemand evaluation, your account management screen will display.
3. Click the 'Cancel Subscription' link to request the cancellation of your account.

Your subscription will not be renewed at the end of your current billing cycle.

To request a refund during the first month of paid service following an evaluation, please contact our Sales Team.

Please note: we can only provide backups of data entered during an evaluation if moving to an Atlassian download product.

Ordering Atlassian OnDemand

1. How much is Atlassian OnDemand?

We offer a la carte pricing for JIRA, Confluence, & FishEye/Crucible* and Add-Ons (Bonfire, GreenHopper, Gliffy, Team Calendar).

_{*FishEye/Crucible includes integrated Subversion}

Bamboo Pricing

_{*$10 Bamboo OnDemand tier has 1 agent, 10 job limit.}

2. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or save money by purchasing a year in advance.

3. Is there a discount if I purchase the annual subscription?

Yes, how does two months free sound?  Our annual subscriptions cost the equivalent of 10 months but you get 12 months of service.

4. How can I purchase or request a quote for Atlassian OnDemand?

A quote can be requested for the annual payment option only.

If evaluating Atlassian OnDemand the credit card supplied during sign-up will automatically be charged at the end of the 30 day evaluation. Monthly payment customers can purchase at anytime using a credit card and the first month of paid service will commence at the end of the evaluation period.*

To purchase a monthly subscription with a credit card or request an annual payment quote:

1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
2. Click the '+' sign of your Atlassian OnDemand subscription, your account management screen will display.
3. In the Actions section select the desired application(s), Add-on(s) and user levels from the "Configure" screen.
4. In the Actions section click "Buy."
5. The current service configuration will appear in the Quote & Order Form.
6. Select the monthly or annual payment term.
7. Click "Add to Cart" and follow the steps to check out.

Once complete, an email will be sent to the named billing and technical contacts with a paid invoice or official quote attached.

*Adding applications and Add-ons during an evaluation will be automatically charged at the beginning of the next billing cycle. Purchases of applications or Add-ons after pre-purchasing Atlassian OnDemand during the evaluation period will commence from the time of purchase.

5. What payment options are available?

Monthly: this payment option is automatically charged to the credit card associated with the Atlassian OnDemand subscription. To update the credit card details please see the How do I change the credit card for my subscription FAQ below.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on the first page of an official quote. A subscription holder can request a quote from their my.atlassian.com account.

6. How do I change the credit card for my subscription?

The subscription holder can update that information from their account.

1. Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Evaluation section.
2. Click the '+' sign of your Atlassian OnDemand subscription, your account management screen will display.
3. In the Credit Card section click [edit] to the right of the current card details, enter the new card details then Save.

At the next billing cycle the new card will charged.

7. Where can I find the Atlassian OnDemand Terms of Use?

You can find the Hosted Services Terms of Use on our website.

8. What are the storage and bandwidth limits?

9. How is the cost adding/removing users calculated?

Adding Users - are automatically prorated for the remainder of the current billing cycle.

Decreasing Users - takes effect at the end of the current billing cycle, no credit is offered for decreasing users early.

10. Can I have a custom URL for my Atlassian OnDemand service?

Atlassian OnDemand will be offered on atlassian.net (so your service URL would be at account.atlassian.net). The use of custom URLs is not supported at this time.