Purchasing FAQ
Crucible Licensing and Purchasing
Download Licenses
OnDemand Subscriptions
- 1. What applications and add-ons can be used with FishEye/Crucible in Atlassian OnDemand?
- 2. Where can I sign up for an evaluation?
- 3. How much is an Atlassian OnDemand subscription?
- 4. How can I purchase or request a quote for Atlassian OnDemand?
- 5. What is the minimum term of service?
- 6. Is there a discount if I purchase the annual subscription?
- 7. What payment options are available?
- 8. Where can I find the Atlassian OnDemand Terms of Use?
- 9. I have more questions about Atlassian OnDemand.
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.
Download Licenses
1. What does a new Crucible license cost?
We believe the Crucible licensing scheme is simple, upfront and equitable. Our software licenses entitle you to perpetual use, and include 12 months of software maintenance (updates/technical support) commencing from the date payment is processed. Renewing your maintenance is entirely optional.
For existing FishEye license holders, the maintenance period of your existing FishEye software maintenance will be synchronized with the Crucible license accordingly. Please contact our Sales Team to learn more about your maintenance synchronization.
If using Crucible along with FishEye (in all cases), your FishEye license must have an equal or greater number of users in order to be compatible with Crucible.
| Commercial | Academic | |
|---|---|---|
| 1-5* Users | US $10 | US $10 |
| 6-10 Users | US $800 | US $400 |
| 11-25 Users | US $1,200 | US $600 |
| 26-50 Users | US $2,200 | US $1,100 |
| 51-100 Users | US $4,000 | US $2,000 |
| 101+ Users | US $8,000 | US $4,000 |
*Crucible Starter Licenses are restricted to 5 users. The versions of Crucible that support stater licenses are 2.3.6 and above.
2. How much is it to renew my Crucible software maintenance?
All non-free licenses come with 12 months of software maintenance (support and product updates). Beyond this initial 12 month period, you may renew your software maintenance for a further 12 months* at our discounted renewal prices.
The software maintenance of a Crucible license must be renewed with an equivalent FishEye license software maintenance renewal.
| Commercial | Academic | |
|---|---|---|
| 1-5 Users | US $10 | US $10 |
| 6-10 Users | US $400 | US $200 |
| 11-25 Users | US $600 | US $300 |
| 26-50 Users | US $1,100 | US $550 |
| 51-100 Users | US $2,000 | US $1,000 |
| 100+ Users | US $4,000 | US $2,000 |
Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. However, customers can request a quote at any time from the Quote & Order Form; see this FAQ for more details.
*Maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.
3. What is the cost to Upgrade my Crucible license to a higher user tier?
Licensees can be upgraded to 25, 50, 100 or Unlimited Users at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
A Crucible license upgrade must be purchased with an equivalent FishEye license upgrade. FishEye licenses (in all cases) must have an equal or greater number of users in order to be compatible with Crucible.
| 11-25 Users | 26-50 Users | 51-100 Users | 100+ Users | |
|---|---|---|---|---|
| Commercial | ||||
| From 6-10 Users to | US $800 | US $1,800 | US $3,600 | US $7,600 |
| From 11-25 Users to | US $1,600 | US $3,400 | US $7,400 | |
| From 26-50 Users to | US $2,900 | US $6,900 | ||
| From 51-100 Users to | US $6,000 | |||
| Academic | ||||
| From 6-10 Users to | US $400 | US $900 | US $1,800 | US $3,800 |
| From 11-25 Users to | US $800 | US $1,700 | US $3,700 | |
| From 26-50 Users to | US $1,450 | US $3,450 | ||
| From 51-100 Users to | US $3,000 | |||
4. How do I request a quote?
Requesting an obligation-free quote is easy! You will just need to submit your request through our Quote & Order Form. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
5. How do you define a Crucible User?
A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.
6. How is Crucible licensed?
A Crucible commercial/academic license entitles you to:
- Deploy a single instance of Crucible in a production environment accessible by the number of users licensed
- Perpetual Crucible use
- Software maintenance for 12 months — including all updates and online support (from Sydney, Australia and San Francisco, USA during local business hours)
- JSP source code (under a developer source license which allows for broad customisation)
Note: Full source is not available due to embedded code Atlassian cannot expose.
Licensing fees are quoted per total number of 'Crucible users'. A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.
An academic license is available for qualified educational and academic institutions (learn more).
Please read the End User License Agreement (EULA) for more details.
OnDemand Subscriptions
1. What applications and add-ons can be used with FishEye/Crucible in Atlassian OnDemand?
FishEye/Crucible is an application in the JIRA family and requires JIRA as it's base product. FishEye/Crucible includes intergrated Subversion.
| Family / Base product | Application combinations | Included products | Add-ons* |
|---|---|---|---|
| JIRA | JIRA OnDemand | JIRA only |
|
| JIRA OnDemand + Confluence OnDemand | JIRA + Confluence | ||
| JIRA OnDemand + Source and Review Bundle | JIRA + FishEye/Crucible/SVN | ||
| JIRA OnDemand + Confluence OnDemand + Source and Review Bundle | JIRA + Confluence + FishEye/Crucible/SVN | ||
| JIRA OnDemand + Source and Review Bundle + Bamboo OnDemand | JIRA + FishEye/Crucible/SVN + Bamboo | ||
| The complete suite | JIRA + Confluence + FishEye/Crucible/SVN + Bamboo |
Note: Adding JIRA Family products to active Confluence Family-only instances is not currently supported. If you plan to use JIRA with Confluence, we recommend adding it to your trial when it's created. We plan to remove this restriction as quickly as possible.
*Add-ons must match the user tier of the parent application
2. Where can I sign up for an evaluation?
Atlassian OnDemand can be evaluated 30 days for free. Visit Try Atlassian OnDemand to start a 30 day evaluation.
3. How much is an Atlassian OnDemand subscription?
We offer a la carte pricing for JIRA, Confluence, & FishEye/Crucible* and Add-Ons (Bonfire, GreenHopper, Gliffy, Team Calendar).
| Users | OnDemand Monthly | OnDemand Annual | OnDemand | OnDemand |
|---|---|---|---|---|
| 1-10 | $10 | $100 | $10 | $100 |
| 11-15 | $50 | $500 | $25 | $250 |
| 16-25 | $100 | $1000 | $50 | $500 |
| 26-50 | $200 | $2000 | $100 | $1000 |
| 51-100 | $300 | $3000 | $150 | $1500 |
| 101-500 | $500 | $5000 | $250 | $2500 |
| 501-2000 | $1000 | $10,000 | $500 | $5000 |
*FishEye/Crucible includes integrated Subversion
4. How can I purchase or request a quote for Atlassian OnDemand?
A quote can be requested for the annual payment option only.
If evaluating Atlassian OnDemand the credit card supplied during sign-up will automatically be charged at the end of the 30 day evaluation. Monthly payment customers can purchase at anytime using a credit card and the first month of paid service will commence at the end of the evaluation period.
To purchase a monthly subscription with a credit card or request an annual payment quote:
- Log into my.atlassian.com, the account page will display. Atlassian OnDemand will be listed in the Evaluations section.
- Click the '+' sign of your Atlassian OnDemand subscription, your account management screen will display.
- In the Actions section select the desired application(s), Add-on(s) and user levels from the "Configure" screen.
- In the Actions section click "Buy."
- The current service configuration will appear in the Quote & Order Form.
- Select the monthly or annual payment term.
- Click "Add to Cart" and follow the steps to check out.
Once complete, an email will be sent to the named billing and technical contacts with a paid invoice or official quote attached.
5. What is the minimum term of service?
The minimum term of service is one month. You can choose to renew on a month by month basis, or save money by purchasing a year in advance.
6. Is there a discount if I purchase the annual subscription?
Yes, how does two months free sound? Our annual subscriptions cost the equivalent of 10 months but you get 12 months of service
.7. What payment options are available?
Monthly: this payment option is automatically charged to the credit card associated with the Atlassian OnDemand subscription. To update the credit card details please see the How do I change the credit card for my subscription FAQ.
Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. A subscription holder can request a quote from their my.atlassian.com account.
8. Where can I find the Atlassian OnDemand Terms of Use?
You can find the Hosted Services Terms of Use on our website.
9. I have more questions about Atlassian OnDemand.
Great, because we have more answers! Please see our complete Altassian OnDemand FAQ.