Technical Support - Training Program Manager (Contract)

Description

This role would be accountable for all facets of the Support Engineer training.  To design and deliver Technical and Support training courses and training materials for Application Support Engineers, empowering them to provide Legendary Service!

Live both the company and support core values to MAKE THE CUSTOMER AWESOME!

• Open company, no bullshit
• Build with heart and balance
• Don't #@!% the customer
• Play, as a team
• Be the change you seek
• Challenge yourself, challenge each other
• Take responsibility
• Fix the damn thing
• Love what you do

What You’ll Do

• Develop framework for creating training curriculums
• Define the Technical Support training strategy and roadmap
• Analyze the training needs of support engineers and Identify training gaps within the support organization
• Develop training curriculum for the Atlassian support organization with Subject Matter Experts
• Leverage existing training material to develop a scalable training program and deploy training for global support team (soft-skills, troubleshooting, technical, etc.)
• Ensure all training material is maintained and kept current
• Co-ordinate the administration of training courses, including developing and managing global training schedule
• Monitor, evaluate and review the quality and effectiveness of training assessment and outcomes of courses delivered
• Keep up to date with relevant technology (systems, software and where appropriate programming languages) used within the organization
• Track and monitor training usage

What You’ve Done:

• Motivated, no-bullshit self-starter. Creative. Pragmatic. Relaxed yet enthusiastic attitude
• 4+ years IT Training program design and management experience in a high tech, software company - ideally focused on developer or technical, team-oriented technologies and products
• BS/BA/IT Degree or equivalent experience
• Excellent written and verbal communication skills
• Excellent prioritization skills to individually detect and deliver the most important things first
• Ability to effectively delegate work across virtual teams
• Ability to build strong peer relationships
• Analytical capabilities and decision quality
• Process oriented
• Customer focus

And if you’ve got some of this, great:

• Experience training technically skilled individuals for whom English is a second language.
• Experience with Kepner Tregoe training 

Your Dream Job

Atlassian was named one of the "2010 Best Small & Medium Companies to Work for in America," and is a terrific place to work.  Great products and a fantastic reputation in business and tech have brought in over 24,000 enterprise customers globally, including NASA, Sony, and the United Nations.  With offices in Sydney, San Francisco and Amsterdam we are growing fast and full of opportunities.

We are building a different kind of software company: one that listens to client needs, values innovation and solves customer problems with brilliant simplicity.  At Atlassian, you'll have a direct impact on millions of users, fast!  You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking.  We don't just want to know your opinions, we want to see your ideas in action.  We hire great people and then trust them to be great.

Love Going To Work?

We live our values and we value our people.  You will work in an open-plan office filled with lots of natural light and a customized, ergonomic work station.  Our culture is vibrant and unique; our office is open, collaborative and playful.  Maybe you'd like to participate in a lunchtime basketball game? Or would you rather head out for some rock climbing? If hunger strikes, head to the kitchen for drinks, fresh fruit, snacks and more.  We know that people work harder when they play hard too, so it's your choice how you'll make Atlassian a great place for you to work.

In addition to some killer perks, Atlassian offers excellent health benefits for employees and dependents, ample time off, 401(k), life insurance, huge referral bonuses, friendly coworkers, and a clear vision driven by pure intentions.  Check out a short video created by Atlassian staff on our values.