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Atlassian in Europe:

Atlassian is a new breed of software company located in Sydney, San Francisco, and now Amsterdam, our new European headquarters. The company has pioneered affordable, lightweight software that helps enterprises collaborate better. Atlassian has over 11,000 customers in 103 countries worldwide, including 30 of the world's top 50 corporations.

Six years ago Atlassian introduced JIRA, now one of the most popular issue trackers used for IT and software project management. Atlassian's Confluence spearheaded the use of enterprise wikis, and is the most widely used commercial wiki worldwide. The company has recently introduced new products to serve the developer and IT communities with useful, practical tools. If you're looking for the standard, traditional software company, don't apply here.

Be a part of building Atlassian's European business.

Job description:

Provide "Legendary" technical support to customers via email, live chat and phone. This role requires the ability to identify root cause for reported customer issues with the Atlassian products, and provide appropriate solutions to minimize customer down time and customer business impact. This role will be a key support service delivery point for the ongoing successful deployment and use of Atlassian products by our customers. Although primarily a Support position, resolution of customer issues may involve code error diagnosis, code development, testing, validation and implementation.

Main activities:

• Resolution of assigned technology application customer issues.
• Mentor and train junior engineers.
• Help improve and streamline internal processes.
• Correspondence with Customers via Email and web based applications to resolve customer issues.
• Live Chat with customers to resolve issues.
• Phone calls with customers to resolve issues.
• Verify Bugs raised against products.
• Help improve the documentation of products to help customers and minimise support load.
• Replicate customer environments to enable the replication and debugging of customer issues.

Key results areas:

• Quality of timely support provided and customer satisfaction.

Required skills:

• Solid Operating Systems knowledge (UNIX ie. Linux, OSX, Solaris etc., or Windows).
• Demonstrated Java/J2EE web based application troubleshooting experience.
• Demonstrated experience with one or more Web Application Servers (ie. Tomcat, Apache, WebSphere, JBoss etc.).
• Experience with RDB's and SQL experience.
• Excellent written and verbal communication skills in English. Other languages are a plus.
• Demonstrated ability to gather relevant information and diagnose issues effectively and efficiently.
• Proven ability to solve problems and learn new technologies.

Typical experience:

• Comp Sci. Uni degree or equivalent demonstrated experience.
• 2 years programming or Java/J2EE troubleshooting history OR
• 3 years support employment history in a web based application environment.

More about us:

We match the big players in terms of competitive salary and benefits and still are able to offer huge LCD screens, large desks, ergonomic Aeron chairs, choice of computing platform (max/pc/unix), poker tournaments and Wii game nights, indoor bike racks/showers and awesome company events.

With offices in Sydney, San Francisco, Amsterdam and Gdansk, we offer global opportunities for development and the chance to work with like minds from different cultures.

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